Angelo ALWAYS answered the phone when I called with any questions or concerns. Royal Stone was not responsible for installing the pool; only the surrounding landscaping. Work was done in September 2022 during the pandemic. They completed the work in 4 days; about 2500 sq ft of pool coping and stone work. During that time Angelo suggested a few different design/cosmetic details mostly pertaining to the surrounding border affect and they were able to effect those changes changes in the fly. Angelo was forthcoming and honest throughout and was sincerely interested that the project was completed to our satisfaction. Bottom line is they did a fantastic job and I would recommend them without hesitation.

We hired Royal Stone Landscaping and Design for our complete backyard makeover in the fall of 2020. This included pool with water feature, stone work, planting and a pergola construction.
We are very happy with the end result. The design plan made very good use of space in our small backyard and the execution was professional from planning, through permitting process and project completion.
We encountered delays (about 2 months) versus our original planned pool opening date. Labor and materials were in high demand industry wide summer 2021 so our pool ended up being completed/opened in July vs May.
Tim, our project manager, was responsive in keeping us informed of delays and resolving issues that arose through the project (leak in jets and water feature).

Hired Royal Stone to remove our old wooden deck and install mega paving stones and a high end privacy fence.

Right away the privacy fence had to be redone, as the privacy panels were all splitting cause the wrong size nails were use.

They came back and made it much worse trying to correct it.
Complained again about it and they sent a different carpenter who ripped it down and rebuilt it properly.

Then our first winter revealed a major problem with the patio stones. Several patio stones lifted right where one of my old wooden deck post was installed.

I suggested they left a post in the ground and paved over it.
That claim was vehemently denied by the project manager.
Yet when I removed the stones recently I see all they did was cut off the post and left the a metre of concrete in the hole.

Now this old concrete post keeps lifting our patio stones over winter. And as a result of this action the limestone screens have leaked out causing the patio to drop in several areas.

What Royal Stone needs to so is remove the old deck post and re-level all stones that have risen and fallen.
This could have been avoided if they did what they were paid to do...remove ALL previous deck posts.

Dealt with Angelo who was always available and responsive. The team came out and did my backyard with new cement base and patio stones. Not very complex project. They have top notch gear and work crews. All the work was done in 2 separate days, but completed phases, nothing left hanging. The best part about the work was the fact they were fast, reliable, clean and open to suggestions and ideas. Angelo was nothing but helpful and trustworthy. We also did our driveway thru Royal Stone. Very positive experience.

We installed the Pool in the summer of 2017, we have issues from the 1st beginning, and Hayward techs found that it was due to poor installation of the Hayward Omnilogic, by missing installation of one sensor.
We had to call every year for several repairs. Now we have to change a major part that got damaged due to poor installation, and was in warranty, but since they didn't report it on time, it is out of warranty.
OUr pool light stoped working due to wanted leak(again poor installation).
Their customer service don't reply to messages.
They also installed roof for our pergola, that was broken on the 1st week of use, and they promise to fix it for the past 3 years, without success.

Totally unprofessional staff and company. Stones that has been installed is not the same what agreed on.
Had to call so many times to follow up with staff and no one reply back.
I recommend that no one ever try this company and any service with them will be waste of money

I’m sure they do beautiful work but probably not suited for smaller jobs. Perhaps it was because it was late in the season but we were never made to feel like we were a priority even after paying for a concept drawing and providing a deposit for the work. It was disappointing the job was never started. But I do believe they do very nice work for projects that are larger in scope.

I was pleased that they provided a prompt refund of the deposit. Unfortunately not for the drawing which was prepaid with the understanding that it would be a credit once we signed a contract.

Again I am not posting to be negative about the company. I just want to share my experience as a novice for someone looking to do some work in the future. I never factored in the possibility that the work would not be completed and the cost of the sketch would not be absorbed into final cost of the project. Any new firm would work and revise from their own drawing before beginning a job. Just something to consider if you are on a budget.

Percy & Vera We would not hesitate to call Marcello/Project Mgr & his efficient crew to do more work for us. We are pleased with the excellent quality & professional service we received they far exceed my expectation

We're really happy with Royal Stone company! They're very professional and friendly people, it was a pleasure to work with them. Excellent quality and accuracy. We choose an exposed aggregate and have no regrets with our decision, our house looks absolutely gorgeous with the new landscaping now.

So impressed with the Royal Stone team. From design to installation, best in class in my books. Basically dug out the entire backyard in a day, and graded and reset in a day. No time wasted. The crew is large but efficient. Thanks again to Evan and team for everything.