We decided to do our pool and landscaping project in the summer of 2017 with the intention of having the project completed for spring/summer of 2018. We wanted to go with a reputable company since this was going to be a significant investment for us. We originally reached out to Royal Stone to do the design and met with Marcello and decided to have them do the design. Marcello was great to work with and was very responsive, professional and easy to deal with. They first of all created an amazing design that incorporated all the aspects we were looking for - we ended up changing a few things which was easy to do with them and they were very flexible and willing to accomodate our changes. It was great to have the extra time as we met with Marcello and the team several times before finalizing everything. I did take the design to out to some other companies to get quotes, etc. Royal Stone came in at the middle of the road in terms of cost - they are not cheap or a bargain by any means, but I quickly realized that paying a little more was totally worth it!!
The project started in the fall of 2017 and these guys work super fast. They have big teams and very skilled folks doing the work - they did over 2000 sq ft of stone and these guys knocked it out in about 5 days!!! They managed to get about 80 percent of the project done before the winter hit. Also, there were several changes we had to make on the fly and Royal Stone just rolled with it. They returned in the spring to finish off the project and John took over as our project manager and he was also great to deal with. Our project did not go off without a hitch - we ended up with a rip in our liner before we even used the pool and also some pool plumbing that went wrong. However, the one thing about Royal Stone was they were on these problems super fast and got them resolved very quickly. This was the benefit of working with a reputable company that also has a store front and showroom - you know where to find them!! We've had many family friends over so far this summer and everyone of them has been totally blown away by the work that was done - Royal Stone basically created a 5 star resort in our backyard.
I'm a firm believer that you get what you pay for and I don't regret using Royal Stone to do this job. I would highly recommend them for your pool or landscape project!!
UPDATE 3 YEARS LATER - JUNE 29, 2021: The great service and quality work continued. Three years after our project was completed Royal Stone continued to impress me. I had some repairs to do on my interlock, plants and an issue with one of my pool lights. John made sure that all of my issues were resolved to our satisfaction. Install is important but the service after is just as, if not more, important and Royal Stone has continued to live up to its great reputation. Thanks to John Perri and team for your continued great service and commitment to excellence. 3 years later, still VERY HIGHLY RECOMMENDED!
- Company Response
Thank you for your generous and detailed review. Marcello and the team are thrilled that you are happy with the results. Feedback like yours motivates our team to continue to provide quality outdoor spaces. Have a great summer and enjoy your new backyard.
The Royal Stone Team