Rodman Heating & Air Conditioning

Heating & Air Conditioning
285 Hunt Street Ajax ON L1S 1P5
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Heating & Air Conditioning
Rodman Heating & Air Conditioning
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82%

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Reviews by rating (past 12 months)

Reviews for Rodman Heating & Air Conditioning

Average customer rating:
8.2 10 (37 reviews)

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Private User
Private User
Private User reviews Ajax, ON
10/10

Heat pump installation

We have used Rodmans for a number of years. Recently we considered purchasing a heat pump so we called Rodmans and they were very knowledgeable. We decided to purchase one and have it installed.
They arrived when they said they would arrive, they were courteous and professional. Mats were laid out throughout the house to protect our carpets.
It wasn’t an easy job and it took a bit longer than we had expected but they stayed until it was completed. They did an amazing job! The heat pump works great and we love it!

I would definitely recommend Rodmans for their excellent service!

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Private User
Private User
Private User reviews Pickering, ON
9/10

Home Furnace Installation

We have used Rodmans for many years to service our furnace and air conditioner and have always had outstanding service. We recently used Rodmans to install a new furnace. From the staff in the office we initially had contact with to the representative who met with us to discuss our furnace options and the technicians who performed the actual install, we were treated in a professional and respectful manner. The actual install work went very well and I was impressed that my basement looked cleaner when the work was completed that before it began! We had to have a few minor issues addressed subsequent to the install and they were dealt with in a very efficient and expedient manner. We will continue to use Rodmans for our furnace and a/c needs and highly recommend them.

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J&E from Ajax
J&E from Ajax
5 reviews Ajax, ON
10/10

Always Excellent Service

Our Note to the Rodman's Team: Thank you so very much for the rapid response you provided to our No Heat situation this morning. Our Rodman’s technician successfully repaired our furnace (hot surface ignitor replacement) this morning and we are back in business.

We have always relied on the excellent service of Rodman’s for equipment installation and for our ongoing furnace/AC maintenance, and today’s emergency call response reinforced the excellent customer service from your company.

Thank you once again.

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Todd in Toronto
Todd in Toronto
5 reviews Whitby, ON
10/10

Furnace cleaning and Humidifier installation

Having used Rodmans Heating & Air Conditioning with our last three homes in Durham Region, we've found them very professional, punctual and fair in terms of pricing.
Today, we had Dylan go above and beyond with installing a Humidifier to our furnace. Immediately, the air quality improved and the installation looks great too!

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Jennifer
Jennifer
0 reviews Ajax, ON
10/10

Very knowledgeable with great service!

Dylan and Ryan did an excellent job today fixing an improperly installed gas line in my home. I just moved into a new home, and found that the gas line was coiled up against the wall instead of laid flat. Dylan came by to assess the situation and gave me a great explanation of what work needed to be done. He and Ryan repaired the gas line quickly and efficiently, and I'm very happy that it's now been fixed!

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Luke R
Luke R
2 reviews Whitby, ON
10/10

Furnace repair

We had a power outage in our area, and heard a loud pop when the power initially was restored. We couldn't figure out what the pop was until the next morning, when we realized our furnace wasn't turning on - quite a predicament in mid November.

We called the original installer of the furnace that afternoon, who tried their best to diagnose the issue over the phone, but couldnt come out until the next morning.

We called Rodmans, and they had a fantastic technician named Dylan out in about an hour and a half after my initial call. He diagnosed the issue was a blown circuit board in 10 minutes, submitted a request for the replacement part to be ordered immediately, and was able to determine that it was actually covered under the furnace's warranty. He was back at our home by noon the next day to install the part. So my total cost was the initial assessment and the labor to install the new part.

It also helped that the fantastic person at their office (either Deb or Diane :) ) kept us in the loop via phone the entire time, with multiple calls to inform us as to every stage in the process.

TL:DR - we noticed that our furnace wasn't working one afternoon after a power outage, and less than 12 hours later, our furnace was working. And it didn't cost me an arm and a leg to get it fixed that quickly, either.

So we have a working furnace, and a new company to deal with our future HVAC needs, too. Thank you to the Rodmans team of Dylan and Deb for a fantastic customer experience!

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Brian in Pickering
Brian in Pickering
1 review Pickering, ON
10/10

Furnace repair

Furnace would not startup early in the morning, phoned Rodman's and Debbie got Dylan to come over within an hour of calling. Dylan had teh problem nailed within 5 minutes of arriving, corrected the situation , tested the repair out several times and made sure everything was working to spec before leaving. Great service.

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Company Response

Good morning Brian.
I am happy that Dylan was able to take care of your Furnace problem as quickly as he did.
There are rarely times where we can do immediate calls, however timing was perfect.
Thank you for your positive feedback.
Stay well.

Art
Art
1 review Pickering, ON
8/10

No red carpet for me...no masks either.

new A.C. installed "cockeyed" level, the stone had sunk one side,I menntioned it ,they corrected.
Also, there's only a 5 year service warranty...how things have changed from 14 years ago.
Also a new furnace installed.
My first furnace lasted 34 years, the following one 14 years. I guess the new one might get same or less than 14 years...not made to last like the early ones.
I dont like technology, its ruining sustainability.

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Company Response

Good afternoon Art,
Thank you for your feedback.
I understand your frustration with the lifespan of the equipment , it seems that nothing is made like it used to be. However we will be here to assist with any issues if they arise. We are practising Social distancing and wear PPE as required and when required. We all want to ensure safety of our Team and our Clients.I will discuss your concern with the installers that were at your home.
Thank you again for your business as well as your feedback.

Greg Sherwood from Pickering
Greg Sherwood from Pickering
3 reviews Ajax, ON
10/10

Service and Hot Water Tank Replacement

Outstanding customer service - from the field teams (AJ/Steven/Dylan) to the office team - all the epitome of professional.
Our hot water tank failed this morning - the field team was on-site by 10am - new tank arrived by 1pm and we had hot water by 4:30.
If you are looking for personalized customer service and an honest price - look no further than Rodmans!

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Ray Brown in Ajax
Ray Brown in Ajax
1 review Ajax, ON
10/10

New Furnace Installation

Our furnace failed on a Saturday afternoon. Rodman's were called and 2 hours later Kirk & Steve arrived. The furnace's heat exchanger had failed after 17 years. Kirk informatively went through various options for it's replacement. Within an hour I had a written quote for 2 different furnaces. Monday morning Rodman's showed up, laid down their red carpeting for their walkways and began removal & installation of the new furnace. They informatively discussed the reasons for the furnace failure and 6 hours later the new furnace was in. Everything was very neat and tidy. They also explained the operation of the new furnace. I am very pleased with the job they did.

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Company Response

Good Afternoon Ray,
It was unfortunate that your unit failed, however we are glad to have been able to look after your new furnace installation. Thank you for your review, we are always here to assist should you require our services.
And Thank you for your business! We appreciate it.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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