Last year in May 2008 I turned on our 21 year old central A/C for the first time that season and found that it no longer worked. Rodman's had installed our furnace in the late 1990's, so I chose them. I called them to send a repairman to fix it and they responded the same day despite it being the first very hot day of the season when everyone would be calling for help with their A/C. The necessary part was ordered but I was told it might be difficult to obtain, due to the age of the system. I thought this over for a day or so, while waiting for the part to arrive and decided to cancel the order for the part and ask them about replacing the entire system because it was nearing the end of it's useful life.
Their salesman gave me a choice between two units by the same manufacturer and I chose a system that I thought would be suitable. After placing the order, I went to the manufacturer's website to look at the other units they had available and realized that another system which was a bit more expensive but had a better warranty would be a better choice. I then called Rodman's to ask if the order could be changed to another system I had found on the manufacturer's website, while maintaining the same installation date. Fortunately for me they agreed to the change.
On the day of installation they arrived on time, were quick, efficient and professional and cleaned up after themselves. The installation went very smoothly.
A few days later, after checking over the installation I had a few questions and an unrealistic complaint. Their response was timely and professional, and they reinspected the entire system installation. They were very responsive to my complaints and questions leaving me satisfied. I would definitely deal with them again as well as recommend them to anyone who needs a Heating or Air Conditioning contractor. They are a family business with a long history of satisfied customers.
