Good work and communication with client
Thank you for all the feedback and for taking the time to review us! RCC is happy you had a great waterproofing experience and that Jeff and the crew could come in and do a good job. We will keep your feedback in mind going into our next jobs. Thanks again for choosing RCC Waterproofing!
Basement waterproofing - well done
Thanks so much for your testamonial Dan. That's right, all of the jobs that RCC crews work on are all backed by a lifetime warranty because we believe in our workmanship and will make sure we fix the issue. Thank you for choosing us to take care of your foundation issues!
Sump Pump Replacement and Sump Exit Line Fixes
Very happy that Chris and Den could help you with this sump pump problem. Its a testament to the experience these guys and the rest of the RCC crew has and without their expertise, we could not give this level of customer service. Thank you for your sharing your great experience and for choosing RCC Waterproofing to take care of this issue.
We are glad that our teams could finally give you peace of mind. RCC crews were happy to come and take care of the leak and now the work is backed by our lifetime warranty. Thanks so much for writing this review and giving your feedback!
Thank you so much John for your review and feedback! Our team is glad to hear that you had a great experience and loved their service. They were happy to do the job. Thank you for choosing RCC Waterproofing!
Thanks for the great review! RCC Waterproofing is happy that we were able to find the source of the water leaks and put them to rest. The team was more than happy to come over and do the job! Thank you for letting people know about their workmanship.
That's great to hear! Our guys know how much mess and debris is created as a result of these kinds of jobs and our crews make great efforts to make sure it's contained for these very reasons. Glad to hear that our crews and staff went the extra mile to make sure you are happy with our service! Thank you so much for choosing RCC to do the job.
Basement Waterproofing; TRASH WORK
I don’t know why this was posted as my staff was very attentive and resolved the issue in a timely manner. You have to be really bad to get a 0.
The original contracted date for the work was to start between November 21-28 outlined and agreed upon by the customer on the contract attached. The job was done on the 21-22nd of November. A re-leak call was made by the customer on Monday, December 16 stating that water had come in after heavy rainfall and that they were not sure whether or not it was from the work we performed or if more work was needed. The service person called back later that same day and set an appointment for Friday, December 20th where he confirmed that more work was indeed needed.
Because this additional work was never contracted for he told the customer it would be an extra charge. However, after discussing it with the office over the short holiday week (Dec 23-27th) it was decided that there would be no extra charge. The customer called back on Monday, Dec 30th in the morning for an update before the operations team had a chance to contact them about the good news. Our operations team called them a couple of hours later and the additional work was completed on Tuesday, Dec 31st long before this review came to my attention. This leads me to believe that this review must have been posted when the customer thought it was going to be an extra charge and before they talked to the office. The review did not get posted until after the 31.
I am happy with how my team responded to this customer and do not see how a 0 out of 10 is warranted. The original work was done professionally and the service for a call back was quick and the fact that there was no charge on work that should have been an extra is showing how my team goes above and beyond. We thank the customer for the business and hope they have changed their minds about our service as a 0 out of 10 does not honestly reflect the company’s work or service nor the staff that works so hard to do the best they can to make a great customer experience. Thank you to my team and sorry for the review.
Please see link of pictures of the job and contract of work done as well as the conversations we keep on file for every customer that is dated and timed
Anthony Romanelli
President
RCC Waterproofing Inc.
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Concrete basement wall crack repair
Thank you so much for taking the time to review our services! There are many different ways to waterproof and our trained sales associates know what is going to work immediately after inspecting the home. Thank you for trusting in our team and choosing RCC Waterproofing!
RCC WATERPROOFING TORONTO - Homestars Best Of Awards 2024 Winner & 14 Times Awards Recipient
Phone: 416-747-1920 or toll free 1888-766-2071
Basement Waterproofing Toronto, Hamilton, London, Scarborough, Mississauga, Oakville, Vaughan and more!
Wet Basement? Since 1920, Toronto homeowners and businesses have trusted RCC Waterproofing Toronto to solve their basement foundation repair issues. With over 100 years of experience in waterproofing solutions, RCC Waterproofing has the right waterproofing services for all your leaky basement and structural foundation concerns. We are waterproofing contractors specializing in residential, commercial, and industrial structures in Toronto, Hamilton, Niagara, London, Oshawa, Barrie, and everywhere in between - Leaky basements made permanently dry, from the interior basement or exterior foundation. Look up waterproofing near me and guaranteed you will find us and RCC Waterproofing will be ready to take on any basement leak repair.
We are also a 14 times Homestars "Best of Awards" winner and fully Homestars Verified. With over 750+ reviews to read here on Homestars, we are one of the most trusted waterproofing companies in the business!
RCC Waterproofing's experience in solving wet basements, damp basements, foundation cracks, and basement leaks is second to none. We offer waterproofing services like external waterproofing, internal waterproofing, sump pump repair, basement underpinning & basement lowering, basement repair, foundation repair and crack repair. Trust in the wet basement people to get the job done! We are one of the best basement waterproofing contractors around.
We service the following areas:
Aurora, Barrie, Bowmanville, Brampton, Brantford, Burlington, Cambridge, Cobourg, Collingwood, East York, Etobicoke, Hamilton, Kawartha Lakes, Kitchener, Leaside, Lindsay, London, Markham, Milton, Halton, Mississauga, Newmarket, Niagara, North York, Oakville, Oshawa, Peterborough, Pickering, Scarborough, St. Catharines, Toronto, Vaughan, Waterloo and Whitby.
