Rcc Waterproofing

Waterproofing
4101 Steeles Ave W Toronto ON M3N 1V7
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Rcc Waterproofing
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89%

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Reviews for Rcc Waterproofing

Average customer rating:
9.3 10 (437 reviews)

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John in Pickering
John in Pickering
6 reviews Oshawa, ON
10/10

Basement Waterproofing

RCC water proofed a section of the new home we purchased today and installed a sump pump. Nicholas was patient and informative on the sales side. The crew doing the work led by Chris Iac were awesome! Chris was neat, professional and communicative. The install was very neat. Thank you everyone!

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Company Response

Thank you so much John for your review and feedback! Our team is glad to hear that you had a great experience and loved their service. They were happy to do the job. Thank you for choosing RCC Waterproofing!

Private User
Private User
Private User reviews Toronto, ON
10/10

Dry well in basement

Very pleased with the work done by Marko yesterday. His attention to detail and diligence was really appreciated. I had concerns about dust, and debris due to health issues, and he made a point of containing the area so that there were no issues.
Also, Miera, from the office was very kind and helpful in completing the transaction.
I highly recommend this company if you have water proofing issues.

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Company Response

That's great to hear! Our guys know how much mess and debris is created as a result of these kinds of jobs and our crews make great efforts to make sure it's contained for these very reasons. Glad to hear that our crews and staff went the extra mile to make sure you are happy with our service! Thank you so much for choosing RCC to do the job.

Josh in Renfrew
Josh in Renfrew
0 reviews Renfrew, ON
0/10

Basement Waterproofing; TRASH WORK

WE asked RCC to waterproof a small room in our basement. Rick came and assessed the area and said we should install a sump pump draining system. We agreed and they came to install it a week later than they originally advised. After the first day of rain, we noticed water leaking in that same room. WE have called Rick and RCC and it's more than a month later but they still have yet to return and fix their problem. However, They were very quick to accept payment.
Extremely disappointing and an embarrassing showing from an alleged reputable company.

STAY AWAY

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Company Response

I don’t know why this was posted as my staff was very attentive and resolved the issue in a timely manner. You have to be really bad to get a 0.

The original contracted date for the work was to start between November 21-28 outlined and agreed upon by the customer on the contract attached. The job was done on the 21-22nd of November. A re-leak call was made by the customer on Monday, December 16 stating that water had come in after heavy rainfall and that they were not sure whether or not it was from the work we performed or if more work was needed. The service person called back later that same day and set an appointment for Friday, December 20th where he confirmed that more work was indeed needed.

Because this additional work was never contracted for he told the customer it would be an extra charge. However, after discussing it with the office over the short holiday week (Dec 23-27th) it was decided that there would be no extra charge. The customer called back on Monday, Dec 30th in the morning for an update before the operations team had a chance to contact them about the good news. Our operations team called them a couple of hours later and the additional work was completed on Tuesday, Dec 31st long before this review came to my attention. This leads me to believe that this review must have been posted when the customer thought it was going to be an extra charge and before they talked to the office. The review did not get posted until after the 31.

I am happy with how my team responded to this customer and do not see how a 0 out of 10 is warranted. The original work was done professionally and the service for a call back was quick and the fact that there was no charge on work that should have been an extra is showing how my team goes above and beyond. We thank the customer for the business and hope they have changed their minds about our service as a 0 out of 10 does not honestly reflect the company’s work or service nor the staff that works so hard to do the best they can to make a great customer experience. Thank you to my team and sorry for the review.

Please see link of pictures of the job and contract of work done as well as the conversations we keep on file for every customer that is dated and timed

Anthony Romanelli
President
RCC Waterproofing Inc.

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Private User
Private User
Private User reviews Toronto, ON
9/10

Concrete basement wall crack repair

RCC Waterproofing undertook a concrete wall crack repair at our home and it appears they did an awesome job. They explained the process to me and true to their word, the sealant was forced through the visible crack from inside the wall via the drill holes. They did a good job keeping the area clean and tidy. The individual was also very courteous and easy to talk with.

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Company Response

Thank you so much for taking the time to review our services! There are many different ways to waterproof and our trained sales associates know what is going to work immediately after inspecting the home. Thank you for trusting in our team and choosing RCC Waterproofing!

Sydney in Grimsby
Sydney in Grimsby
1 review Hamilton, ON
10/10

Basement Waterproofing

My partner and I received exceptional service from our RCC sales representative Jeffery from the moment we reached out for a quote, to the days following the completion of our full exterior waterproof job. He made himself available at all times to answer our questions and clarify details about the job. Not only was he prompt, thorough and patient, he was also very knowledgeable about the waterproofing process, including waterproof techniques offered by other companies (i.e. pros versus cons). We would happily provide Jeff's contact information and recommend RCC to any friends or family members looking to have waterproof work done. We were also impressed with how Bruno and his crew carried out the work. He was in touch with us every step of the way to ensure the work was done exactly how we expected. Thank you RCC! Happy Holidays :)
- Sydney & Ashani

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Company Response

Happy Holidays Sydney & Ashani and thank you for your recommendation! Our sales consultants are always happy to answer any kind of question or concern that may arise during the waterproofing process. They pride themselves on being able to provide the right information people are looking for and the info that people need to know. thank you again for letting us know how our team did!

Claudia in Mississauga
Claudia in Mississauga
0 reviews Mississauga, ON
10/10

Basement Leak

Pete and his hard working crew did an amazing job. They were fast and efficient under some harsh rainy conditions. They truly take pride in their work making sure the customer is informed throughout the whole process. I would also like to thank Ramy for his professionalism and expertise. Our family made the right choice with RCC, thanks.

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Company Response

Thanks Claudia for your kind words and sentiments! The team was really happy to come out and do the job rain or shine. Our team works hard to make sure the customer is happy and receive a great waterproofing experience.

Private User
Private User
Private User reviews Toronto, ON
10/10

Waterproofing Foundation

George was very pleasant and professional to deal with and the team that worked on our house did a great job. George also emailed us pictures of the work they did. They have waterproofing down to a tee. We would definitely recommend RCC to others.

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Company Response

Thank you so much for your review and great recommendation! We always document each job with pictures and video because we believe the homeowner should know what is being done to their home. Thanks for taking the time to give us feedback on our work.

Alipor in Pickering
Alipor in Pickering
1 review Pickering, ON
10/10

Basement Waterproofing

George from RCC was amazing to deal with it and very professional. Crew did an awesome job and finished two spots of waterproofing in 5 hours. Amazing job and very clean

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Company Response

Thank you so much Alipor! It was a pleasure waterproofing your foundation and getting rid of those leaks. Thanks for your great feedback and for trusting in us to get the job done.

Private User
Private User
Private User reviews Vaughan, ON
8/10

Basement waterproofing

The work was done quickly - in two work days. The clean up was done well. I cannot determine whether the waterproofing was effective until the problems conditions occur in the future.

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Company Response

Thanks for taking the time to review our services! We are glad you were happy with our crews work and hopefully you won't have to worry about any issues going forward. Thanks for choosing RCC waterproofing!

10/10

Professional and thorough

Eddie and Raymond from RCC waterproofed the west wall of our basement due to water damage that may have entered from rainwater damage from a few years ago. They worked steadily through the day to put up a dipple board, weeping tile and fill the concrete flooring. They swept and tidied all of the material and removed all trash. Great work ethic.

It has been 3 months later and we are still dry downstairs.

Thanks RCC.

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Company Response

Thanks so much for your feedback. We are glad to hear that your basement is still dry after our teams came in and waterproofed your home, even 3 months later. Your wet basement is a thing of the past. Thank you for choosing RCC Waterproofing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rcc Waterproofing

RCC WATERPROOFING TORONTO
Phone: 416-747-1920 or toll free 1888-766-2071
Basement Waterproofing Toronto,Hamilton,London

Since 1920, Toronto homeowners and businesses have trusted RCC Waterproofing Toronto to solve their foundation problems. With over 80 years of operating experience in Toronto, RCC Waterproofing has the solution for all your foundation concerns. Specializing in water proofing residential, commercial and industrial structures in Toronto, Hamilton, Niagara, London and everywhere in between - Basements made permanently dry, from the inside or outside.

CATEGORIES
Waterproofing
PRODUCTS
Hydro Guard superior waterproofing rubber mebrane. DMX AG soil side and air gap drainage sheeting Bakor waterproofing products
SERVICES
Waterproofing Toronto basements Repair leaky basements in Toronto Hamilton Basement waterproofing
BRANDS
WET BASEMENT? is a registered trade mark of RCC and is registered with the federal government of Canada. Anyone using such a term is in breach of this trade mark.
SPECIALITIES
Waterproofing,Leaky Basment, Basement lowering, Underpinning, and benching. In Toronto,Hamilton,
WEBSITE
http://www.rccwaterproofing.com
YEAR ESTABLISHED
1920
NUMBER OF EMPLOYEES
150
RETURN POLICY
LIFETIME Warranty Guaranteed
PAYMENT METHOD
Visa OR Mastercard, CHEQUE, CASH
LICENSES
Toronto,Hamilton
MEMBERSHIPS
Toronto Construction Association, Better Business Bureau, Ontario Waterproofing Association, NAWSRC
LIABILITY INSURANCE
Yes
DIPLOMAS
National Waterproofing Association
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
$500
PROJECT RATE
On Request
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Guarantee
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