Pioneer Family Pools

Adreanna was an absolute dream to work with. I ordered a Bali? Conversation set from her and she was helpful and professional the whole way. Top notch! Would definitely go to them again for all my patio and pool needs

Pioneer pools installed our pool 5 years ago. There customer service from the initial consult, during the installation as well as their follow up care has always been top notch. We have called the pioneer pools store in Burlington with different issues over the years. There staff is all very knowledgeable and attempt to walk you through the issue with your pool over the phone. If the problem can not be solved over the phone, someone is out at your home solving the issue very promptly.
Cam Brown was fantastic with the initial information about installing a pool. What we would need as well as the cost. Tyler is our go to guy in regards to the maintenance. Adriannia has helped us select cushions, bar stools and this year our outdoor fireplace.
We couldn’t be happier with Pioneer Pools and would highly recommend them!!

This is a nice store with lots of cool items nice and helpful employees. On the down side it took me some time to pick up the liner, as the products were mounted on a wall without visible product name or obvious classification.

Decided to go with Pioneer Pools after a lengthy search and discussion with friends, family and my own time as all recommended their services.

Actual sale of bill was great, with great service but that's where it ended. Installation team was late, failed to call and advise which cost me extra time/money on install day. A lot of hidden costs and requirements from home owner to prep and provide patio slabs, potential cost for extra piping which were not disclosed at the time of sale or advised by installation team upon booking date..so again more time/aggravation and money spent.

Received call the day the plumber was attending my home to complete plumbing that the heater we purchased was being discontinued and removed from their stock due to poor quality. Was not provided with any other solution at the time of call however I had to follow up with sales person on what next steps were going to be. Suggestion included purchasing a gas heater to a cost of 1500.00 plus installation. Many phone calls/emails finally the owner decided to provide me with the heater at cost and an install of 1200.00. Another round of emails/calls from myself their final offer was the cost of the heater and half of the install. Very dissapointing and alot of extra money, not budgeted for. Went with this option as I wanted a heater with this pool from the start.

To end this all, found out that the solar covers/reel for cover not installed and had to be picked up by us. Came home to find the solar cover have to be cut to size and reel installed by ourselves.

This company is not upfront about their costs/install - Better to go with a company who is upfront about all costs and actually completes their install from start to finish. I wanted to just go into my pool not spend extra money and time

A heartfelt thank you going out to Beata! Service received was truly impeccable as always! Courteous, professional & above all, customer care! Truly the best in the biz! Thank you

I needed to add and replace some patio furniture to my existing set. Adreana at the Burlington store had some fantastic ideas and suggestions. She helped make our backyard a comfortable getaway.

Adreanna was an absolute pleasure to work with on our outdoor furniture. She was very knowledgeable and took the extra time to answer all of our questions. It was a great experience working with her and Pioneer and we love our new coral beach and paris dining sets!

The service department messed up my liner. They came back and installed a new one. They also gave me a 100 gift card for the extra water costs. Amanda from the Brantford store was amazing. Meg from the Burlington store followed up immediately. She took all my calls. Excellent customer service. Constant follow up emails and calls. I would like to commend them both. Mistakes happen but Meg was fantastic solving the problems. Very satisfied with the service.

I would like to thank (Barrie) Pioneer pools for our 15 X 30 Venture pool. The sales staff, Mark, answering most of my questions and Kelly who orchestrated the installation were excellent to work with. The installation group lead by Scott and his team did a excellent job. They had to travel from Barrie to Minden and were on time both days of installation. All the young men involved were very polite with us when asked questions.
Great job

We hired Pioneer pools to install an in-ground pool last year. We went with an L-shaped pool with a salt water system (Nature 2 FusionSoft), heater and ozone system. Overall, the process was really simple and everyone that worked on the project was helpful and trustworthy. It was the largest renovation project that we have been through, and although we had some anxiety at some points, our fears were washed away by the professionalism of everyone at Pioneer Pools. We also hired Cedar Springs to complete the project and I have never seen two firms work better together on one project. The timing of all aspects of the build was arranged between Cedar Springs and Pioneer Pools and we were able to go about our lives while the project worked through the various stages. We did not have to chase or follow up with anyone.

The work was completed in November 2017 so this is our first taste of summer with the pool and new backyard, and we are absolutely thrilled. The total project was exactly what we expected and have fallen in love with our new oasis in our backyard. The final pool orientation was a nice finishing touch and we are very comfortable with managing our pool for the next 10+ years.