Pella Window & Door Stores

When we realized that some of our windows were showing irreparable signs of aging, we began an extensive project of comparison shopping. Retailers of vinyl windows typically warned us that we'd find wood windows (like those originally installed) way too expensive. However, this Pella showroom had exactly the kind of low-profile wood frame we were hoping to find, and in the end, various discounts made the project financially manageable. In particular Pella offered escalating discounts for multiple windows, so we ended up replacing 23 windows, most of which were fairly large.
We were treated courteously by the sales consultant, Devon. When he came to our house, there was no "hard sell". He patiently made sure we were well informed, and thoughtfully suggested alternatives that he (correctly) guessed might appeal to us. A few days later, another representative — Derek, also friendly and professional — arrived to double-check and verify Devon's measurements.
The windows that were finally installed are beautiful, quality products. We have no disappointments or second thoughts about our choice to go with Pella. But, of course, wood windows are only as good as their installation, and it is here that our experience was most satisfying.
We were thoroughly impressed by the excellent installers assigned to our job: Ted and his assistant Roman. They were friendly and 100% professional: working steadily (as predicted, 8 days on site, usually 9 a.m. to 5:30 p.m.), consistently showing respect for our privacy and our property. When there were choices to be made about installation details, they always made sure to explain what was happening, and to accommodate our preferences. This team set the highest standards for themselves and would let nothing second-rate slip by. Ted and Roman are probably the very best service/installation workers we've ever had in our home, and we would happily recommend them to others needing this kind of work.
Many thanks to Devon, Derek, Ted, and Roman for this happy and successful project.

With all the advertising online at 680 news, we thought maybe this would be a good company to go with. Advertised a good quality product with an expensive price tag. We were not that happy. Process was time consuming, the product although asthetically pleasing the quality of the materials used is suboptimal, a venear rather than real wood. We wished we would have gone with a competive product.

We rennovated home 18 years ago and went with Pella windows. After all this time, they are all in excellent condition, save for one that rotted out due to faulty construction of the window. As the warranty was 10 years on the window, we didn't call the company. However, with over 20 windows in our home, we're still very impressed that all but one are in great condition. Although these windows are priced higher than your average brand, I feel the overall quality and workmanship are worth the extra money.