I hired Landmark to replace an existing window with a larger double hung window. The window itself is average quality, the screen arrived with a small hole in it which the installer honestly pointed out to me, in addition the screen is so tight I cannot remove it if I choose to. the leader of the three man crew seemed knowledgeable and polite. The old man in the crew went straight to my bathroom upon arrival where he stayed for at least 15 minutes, guess what my house smelled like after that, he proceeded to walk all over my varnished pine floors with his work boots. None of the crew wore masks while inside or out of my house. the crew was very unprofessional and had little respect for my residence. The outside flashing was installed incorrectly, even I could tell something was wrong, I have included pictures of the final product. 1. No drip cap was installed, purely a bead of caulking along the top, how long will that last before it starts to leak? 2. No j-channel was installed to collect the ends of the siding along the edges of the window, this leaves huge gaps which provides an excellent home to things like bees, bats and birds not mention allows the rain and snow to drive straight into the framing of the window. I have reached out to Landmark to ask for a post installation visit but of course they don’t return my calls. Terrible company, terrible product, terrible installers, terrible customer service.
I am not happy with the work that was done . I paid cash so I am not satisfied.
I'm very sorry to hear your not satisfied. We'd be happy to hopefully work with you to fix the issues if you'd like to contact us at firstname.lastname@example.org or please visit our website and you can contact us through our service page. Again we're very sorry to hear this please let us know how we can help
Brandon was super helpful and always checking in on us while we were waiting for a windows to be installed! Even gave my husband and I a gift card for a night out for supper we are very happy with are new windows, doors, and Patio doors!! We had 7 windows 1 door and 2 huge patio sliding doors
We're so happy to hear from our satisfied customers! It makes us so overjoyed when we hear that you've enjoyed the whole experience with us. Please let us know if we can help with anything else.
I was very impressed with the whole process. From the incredible sales rep, to the amazing installation, and the quality products! Very impressed with the installation most of all, these guys were absolute pros.
This makes us so very happy to hear! Thank you so much for the kind words it was an absolute pleasure and we hope if anything we can help with in the future you give us a call :) thanks again
Needed to replace windows in my 150 year old house. Very happy with the result. The installer was competent, personable and efficient.
We're so happy to hear this! Thanks so much for writing in and if you need anything else please let me know.
A acceptable install. However, when trying to contact for service - no response. Have tried calling - they want it submitted in writing. Submitted in writing -no response 8+ weeks later. Emailed original salesperson - no response.
Thank you for taking the time to review us. I'm very sorry to hear that you have not heard back from our service team I'd be happy to pass this along and have someone reach out to you ASAP. Thank you again
salesman was very knowletable produck good quality instlation crew worked like a well oiled machine cleaned up after themself
So happy to hear from a happy customer & thank you so much for sharing your experience with us. Please let us know if we can help with anything else
Landmark teos were great. Installer took 1 week to complete a job that should have been finished in 1 day. (2 windows) When he left on day 1, he promised to finish the next day. 2 days later he phoned and said "tomorrow for sure" Another phone call saying tomorrow and he finally showed up on Sat a full 5 days after the initial install. Not happy with him at all.
I'm very sorry to hear about the delay and will certainly address this with the team. Thank you for taking the time to share your experience with us if we can help with anything else please let us know.
Installation of the new door was good. The installer was courteous and showed how the new door system operated, as well as taking care of another problem with a sliding screen door.
Thank you very much for taking the time to share your feedback with us. We're very happy to hear you love your door and the install was done correctly. Please let us know if you should need anything else
Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!
We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.
We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,
Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.