Landmark Home Solutions

Windows & Doors Installation & Service
Hamilton ON L8E 2X1
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79%

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Reviews for Landmark Home Solutions

Average customer rating:
8.2 10 (413 reviews)

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Chris in Ottawa
Chris in Ottawa
0 reviews Stittsville, ON
0/10

Worst Decision

I purchased 6 windows from this company and for over 3 years now, I have dealt with issues and have had to have them fixed. Still left with serious issues, I am now fighting to have them replace the defective windows they installed that leak water into my house, freeze shut, have drafts and fog up under normal/low humidity settings (verified by a moisture meter). I hope other consumers do not make the same mistake I did; choose an honest, trustworthy company and steer clear of Landmark Home Solutions.

Approximate cost of services:
$10,000.00
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crystalgl
crystalgl
0 reviews Napanee, ON
10/10

Window and doors

I Love the product and the service was great. They were wonderful from start to end

Approximate cost of services:
$100,000.00
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Company Response

We're so grateful for customers like you and we truly appreciate the kind words. Please let us know if we can help with anything else!

Private User
Private User
Private User reviews Niagara Falls, ON
10/10

Window

Replaced a third floor window, bay window removed with small roof and flat window installed. Very clean work. Excellent job.

Approximate cost of services:
$3,000.00
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Company Response

Thank you so much. we truly appreciate you taking the time to share your experience with us and hope we can help out again should you ever need it. Thanks again

Private User
Private User
Private User reviews Cornwall, ON
2/10

Windows and door

Dealing with the customer service has been a nightmare impossible to get a real person and when you keave a message they never call you back, the screens were also supposed to be metal which they very Clearly are not.

Approximate cost of services:
$20,000.00
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Company Response

We're very sorry to hear that you have not received the care you needed. I'd love to take care of this for you but I do need some details from you if you don't mind emailing us at service@landmarkquality.com I'll be sure to make sure someone assist you. Thank you for sharing with us.

Private User
Private User
0 reviews Foymount, ON
10/10

Window installation

The two men that came here to install the windows were very nice and explained everything so we would understand. They worked very fast and efficient. They even worked in the rain and I really liked how kind they were.

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much for sharing with us! If we can help with anything else please don't hesitate to get in touch. Thank you again

Private User
Private User
Private User reviews Ottawa, ON
10/10

Window and door replacement

Landmark was the only company to reply to my request for quote. The reps came in and were pleasant and professional from the first measure to the final clean up. This was not an easy job, but it was accomplished quietly and efficiently.
The product is also energy efficient. My bedroom is cooler without using fans, and the new installaton has cut the outside sounds to my room as well.
Another very pleasant aspect of this installation is that I have not been inundated with offers of more windows than I am ready to have installed at this point.
I am very pleased with the product

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much for this fantastic review! We absolutely loved working with you and are so happy we were able to help out. Please if you should need anything else just let us know. Thanks again for taking the time to share your experience with us.

Private User
Private User
Private User reviews Shannonville, ON
4/10

Windows and eave trough

The windows look great but the eavetrough they put across the entrance to my office, when I complained a man showed up and took the bottom off both downspouts and said he would be back with a couple of flex drains but never returned, very disappointing

Approximate cost of services:
$52,000.00
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Company Response

Thank you for sharing this with us I'm so sorry to hear that had happened and will definitely be looking into it. Great to hear you love the windows and we hope to have the rest match your expectations. Please if your able to write in to info@landmarkquality.com we will be happy to look into this matter.

Private User
Private User
0 reviews Niagara Falls, ON
10/10

Windows and Patio Doors

Outstanding job! Drop clothes used. Professionalism. Super nice installers (Sergey and his crew).
We are completely thrilled with the level of quality and the product looks AMAZING! Even people walking bye our home have stopped and commented.

Thank you Landmark!

Approximate cost of services:
$40,000.00
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Company Response

Thank you so much for sharing this with us. We love hearing from our customers and this just puts a smile on our faces :) please let us know should you need anything else!

Private User
Private User
1 review Carleton Place, ON
0/10

Front Door

I bought a top of the line front door that was suppose to be the best for energy efficiency but I never got a sticker to be able to claim it for a rebate

Approximate cost of services:
$5,000.00
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Company Response

Thanks so much for sharing this we would happily get one for you if your able to email in at info@landmarkquality.com we can mail it out for you!

Private User
Private User
Private User reviews Ottawa, ON
0/10

Didn't even show up

I feel conflicted writing a review, since we didn't actually secure their services, so this is just a review on their assessment and quote process more than anything else.

First off, they required both homeowners to be there for an hour. I understand the philosophy behind the requirement, but as two working professionals with young children it can be difficult to find an hour uninterrupted. But we worked to arrange a weekend day with the babysitter so we could accommodate this requirement.

And they didn't even show up. They called the day before to confirm the appointment, and again impressed the importance of both homeowners being present and free for the entire hour. The appointed time came and went with no one arriving and no phone call to let us know. We called them after a half hour to learn the representative was a distance away and would not be able to arrive until an hour and a half after the appointment time. Since we arranged a babysitter ahead of time, this would not work with our schedule. They then tried to send out a different rep immediately, explaining that they would be there in 15 minutes. They, too, never showed up. Never even so much as a phone call explanation, they just never arrived. Even watched the doorbell camera after we left and they are still MIA.

We have plenty of other companies willing to work within our means and schedule, so no skin off our nose. But I can't recommend them even for a quote. If this is how they handle to quotation process, how well could the installation process go?

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service and Gutters & Eavestroughs
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.