Open Sesame

Steve came by to fix my garage doors temporary so I can take my time to select new doors. Installation was smooth and well done. The new doors work wonderfully well. Clean up was excellent. Price competitve.Will definitely recommend you to others for excellent and friendly service.

I found Open Sesame on this site; this is the first time I have hired a contractor based solely on HomeStars’ reviews. Quite frankly having Steve replace my garage door is one of the best reno decisions I have made.

Our main priority was quality and the R value of the door (over 16) as we have a room above, secondary to this was the colour and design. As it was the door he sold us was the same price regardless of number or style of the panels; we chose the carriage house design and for $85 more we dressed it up with decorative wrought iron hinges and handles. We left off the windows as they would diminish the R value. The door looks great, nothing else like it on the street, in fact while I was putting the garbage out last night I came upon my neighbours admiring it!

Steve is an absolute great guy to work with. He genuinely cares about his work and his customers. He goes above and beyond, we had a rafter shelf that would interfere with the new thicker door. With my OK he removed everything off the shelf, cut off two inches, reinstalled the shelf and put all the stuff back again. He also added reinforcement for the garage door opener bracket and replaced a key lock with a secure electronic keypad. He did a great job capping the old woodwork so it’s now maintenance free. The driveway and garage was left clean and free of debris.

The price was bang on, from what I could see the big box stores do not sell doors of this quality or of this R value and but yet the cost of their best door with installation would be the about same price. We had to wait for the door and for Steve to have the time to install it, but as we all know the best contractors are busy, they are also worth the wait.

We moved into a re-sold house, which has 2 garage doors. One of the doors had a dent and needed maintenance. We read about Steve on Homestars, called him, he came evaluated the door, and explained to us that he can repair the door. But with the wear and tear on it, we would need to maintain it every year. Instead it would be a good idea to replace the door. We took his advise and installed new garage doors.
Steve is very professional, knowlegeable, courteous, honest, and clean. I would definately recommend him for any Garage door services. Good-Luck. Mufazal (Markham-2011)

Open Sesame is great, honest, and the service is exceptional.
My 10 years old Craftsman garage door opener was not functioning even though the motor still sounded strong. After examining the inside I found the white plastic gear had worn out. Steve said its a common thing for the gear to go every 10-12 years. He gave me a quote of $135 for the repair and he came on the same day at the time he promised. He replaced the broken gear (with 3 years warranty on the new part!), replaced the worn-out rollers on the door, re-torsion the springs and balanced the door. All for the price he quoted. Steve even took the time and show me what to do as regular maintenance so the new gear will last longer than the original. In an hour, my garage door opener was up and running smoother and quieter than before. For that price, I can't ask for more.

The thing I like about Open Sesame is that they don't sell or replace stuff unless it is needed. Unlike the first quote that I got from a big name company which I heard in a radio commercial, the guy quote me $269+tax for the repair or $350+tax for a new opener. Its a no-brainer decision. :-)

I noticed Open Sesame servicing a neighbours garage. I asked them if they could install a new garage door opener at my home. As promised showed up about 1 hour later. Instead of just replacing the door opener as I suggested Steve opened it and looked at it closely determining that an electrical component had burned. I confirmed that it had smoked one day. (he indicated not an unusual problem) He said the door opener was almost new and just replaced the component. I think it is called a capacitor. then meticulously greased every bearing and both springs on the door. Works like new again and saved me at least 250 dollars. Honest, thorough, does not rush. Highly recommend.

He arrived on time. The price was competitive. The door was perfectly balanced after the completion of the job. My wife liked the way he explained everything and thought he was very friendly.

Our garage door would only open a few inches and then close again. We contacted STEVE from OPEN SESAME after reading the reviews about him on HomeStars. After a long, cold work day, he arrived at 6:45 P.M. with his helper. After 15 minutes and a few minor adjustments, our door worked but he did not want to charge us. My husband gave him $40 cash anyway. Two nights later, the door went up but wouldn't close. We called Steve the next morning and he returned. He wanted to take the old motor apart and try to fix it. We chose to buy a new one. He insisted on deducting the $40 we had paid before. He always answers his 'phone immediately and will give free advice over the 'phone if possible. He is polite, honest, hard-working,tidy and pleasant and goes that extra mile for his customers. We highly recommend him and will use him in future.

Open Sesame is composed of Steve (the owner) and one full time guy who I didnt get to meet.

When our garage door spring broke last wednesday, we decided to go with Steve based on the reviews we read here. Upon talking to him, he asked us questions on what the issue was and gave us an estimate over the phone.

When Steve saw the old spring, he immediately told me that it should be replaced with a bigger/thicker type that will hold up longer. his truck is complete with all tools and materials needed for the job. He does everything on site, unlike the bigger companies that would have someone measure the spring, leave, come back, and install - which saved us a lot of time. He also replaced the pulley cables - free of charge.

Im the type of guy who would like to ask a lot of questions regarding the job, and he answered each and every one of them. I also appreciated that way he explained each step of the job (installing the new cables, tightening the spring). He even checked both my garage door openers and lubricated the metal track. It was like attending garage door 101.

He was scheduled to come at 11am, but he arrived at 10:45. Not only was he prompt, but he was very courteous and professional. More importantly. you could book him for Saturday! I called the other companies listed here, and they would only go to my house on weekdays.

There were clients who would call, and he would give advice on how to troubleshoot them - free of charge. Where could you find this these days??

The garage door was warped after a small accident. Called Steve, thought I have to replace it, he came a few hours after my call.Said he wanted to see if he can fix it so I can park the car back inside -another freezing cold day here. Fixed the door in 10 minutes, so I can use it for now until I am ready to replace it one day. DID NOT CHARGE ME A PENNY! Steve, thank-you so much, I will most definitely give you a call to buy my new garage doors from you.You were wonderful, what a nice guy !

They came in their well equipped truck, tuned up the garage door, explained what they were doing, and how I should take care of the door. Left me a couple spare rollers. Just great service!