Open Sesame

Open Sesame is composed of Steve (the owner) and one full time guy who I didnt get to meet.

When our garage door spring broke last wednesday, we decided to go with Steve based on the reviews we read here. Upon talking to him, he asked us questions on what the issue was and gave us an estimate over the phone.

When Steve saw the old spring, he immediately told me that it should be replaced with a bigger/thicker type that will hold up longer. his truck is complete with all tools and materials needed for the job. He does everything on site, unlike the bigger companies that would have someone measure the spring, leave, come back, and install - which saved us a lot of time. He also replaced the pulley cables - free of charge.

Im the type of guy who would like to ask a lot of questions regarding the job, and he answered each and every one of them. I also appreciated that way he explained each step of the job (installing the new cables, tightening the spring). He even checked both my garage door openers and lubricated the metal track. It was like attending garage door 101.

He was scheduled to come at 11am, but he arrived at 10:45. Not only was he prompt, but he was very courteous and professional. More importantly. you could book him for Saturday! I called the other companies listed here, and they would only go to my house on weekdays.

There were clients who would call, and he would give advice on how to troubleshoot them - free of charge. Where could you find this these days??