Oakville Glass & Mirror Ltd

We had a schedule appointment several weeks ago and had this day delayed because of rain. Now it has happened again, rain caused another delay. They should change their policy whereby if someone is delayed twice, say, someone has to get bumped so OUR job can get completed. We have had our summer so disrupted with delays but it’s a bit unfair. Was to get a call back from “Ingrid” to discuss but I guess she doesn’t care about the feedback to make the scheduling more fair.

Unfortunately for us, we have had quite a bad experience with this company and the substandard level of customer service that we have experienced. We regret to say we would not ever use them again. Long delays lasting months, wrong measurements taken ...worst of all, their installer Kevin is extremely rude.

Oakville Glass and Mirror is a family run business that has been in Oakville many years. We have used them on several occasions to have glass/mirror cut, installation of a glass shower door and just recently purchasing of hardware for our front screen double doors. They are always pleasant and very helpful. Our latest purchase was the hardware for our double screen doors. They were very patient in working with us to get a good replacement that would fit into the holes already drilled into the screen door. We like to DIY and they were again patient and helpful and milled the door strike for us at no charge at their shop to allow the hardware to fit perfectly. We would have never been able to do that adjustment ourselves. The cost of the hardware that we chose was $140.00. We started out trying to solve the problem of broken hardware on an older screen door system at Home Depot. The gentleman there, after looking around for awhile for different options, suggested that we purchase a new screen door for $99.00. We would have had to purchase two doors, trying to match the colour of the enclosure and have them installed. By the time we would have finished it would have been a much more costly option and we would have most likely had great difficulty matching the glass enclosure for the screen doors, compounding the problem.

We are absolutely delighted with the recommendations of Oakville Glass and the end result, both with the look as well as the cost savings for us.

My husband and I were going to replace the windows in our living and dining rooms, however as they were in perfect shape except for the glass we decided to get a quote on just replacing the glass. Oakville Glass & Mirror came to our house and gave us a free estimate with no pressure on buying. As there was a huge difference between the cost of new windows and replacing the glass, we decided to go the replacement route. The job was done quickly, efficiently, with two very personable workers. They also put on new locks. The work was done last summer and they were right on time. We are very happy with the result. Would highly recommend this company.

Oakville Glass installed two skylights for us last fall. We chose them because we've hired them over the years and they have always done great work. Pat the installer (I think that's his name) was very helpful. He cleaned up and we've no trouble with the installations.

Placed an order for glass tabletops. No one called us when they were ready - instead their delivery people just showed up at our door unannounced - no one was at home to take the delivery.. None of their staff returned our phonecalls to reschedule delivery - they kept telling us we will call you to reschedule but never did. I had to be proactive and keep following-up for delivery to take place. When we told them about their poor service they were completely indifferent and unapologetic. Very poor customer service and would definitley not recommed this company to any of my friends.