Consumers Choice Home Improvements

Formerly Consumers Choice
Windows & Doors Installation & Service
445 Finchdene Square Toronto ON M1X 1B7
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Windows & Doors Installation & Service
Consumers Choice Home Improvements
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78%

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Reviews by rating (past 12 months)

Reviews for Consumers Choice Home Improvements

Average customer rating:
9 10 (853 reviews)

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Love our new kitchen and reno! in Brampton
Love our new kitchen and reno! in Brampton
2 reviews Brampton, ON
10/10

Windows and Doors

We first dealt with Joe at Consumer’s Choice when we needed a new front door installed and were so happy with our experience that we called him again when we needed to replace most of the windows in our home. Joe explained the difference between just replacing the windows or replacing everything, brick-to-brick. Although it was more expensive, we decided to go with brick-to-brick. The install was done professionally and we couldn't be happier. Recently we decided to replace the remaining windows in our home and called Joe again. Another great install. Would definitely recommend Consumer’s Choice.

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Company Response

Thanks for the review! We are happy to hear you are pleased with the new windows. Brick-to-brick optimizes the efficiency of the windows. We will be sure to pass the great news to Joe. Thank you for your repeat business. Sincerely the Consumer's Choice team.

Joseph Azar in Ajax
Joseph Azar in Ajax
4 reviews Whitby, ON
10/10

Windows and doors

The salesman was very expert in custumer service and the 2 gentemans they did the job they were very polite and they new what they doing expert in there feeld

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Company Response

Hi Joseph! Thank you for the great review. We appreciate your business. Enjoy your new windows. Sincerely, the Consumer's Choice Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement

Consumer's Choice provided excellent service. The windows they provided are excellent quality and the installers were proficient and very tidy. Consumer's Choice is very responsive to any questions or concerns. I have recommended this company to all my friends and family.

Carol A.

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Company Response

Hi Carol! Thank you for sharing you are happy with our excellent product & people. We were thrilled to work with you on your window project. All the best, Paul & the Consumer's Choice team.

Moose in Brampton
Moose in Brampton
1 review Brampton, ON
0/10

Windows

My windows were installed oct 2nd the crew(3 people) showed up at 11am. The only drop sheets that were put down was in front of the windows they were working on I will mention also that one crew member worked outside so the mess inside of wet foot prints throughout my house wasn’t to bad.

I used consumers choice many years ago to replace my windows on my home I was very pleased.

Unfortunately this time I am extremely disappointed the quality of the windows themselves looks rushed and sloppy . The trim work that was done in the house is nothing but sloppy so much painters caulking used. My kitchen window trim is the biggest disappointment so sloppy and looks like I have different trim on each side of the window, plus the handle for the awning window is damaged..

I called oct 6th and left a message o received no call back. I then called on oct 15th spoke to a lady that seemed very nice and acknowledged that I should have got a call back she proceed to ask me what the issues with the windows were. When I gave her the list she rudely asked when my windows were installed. It was left left that a service tech would contact me within a week to a week and a half. Here we are November 4th no call back I left another another message yesterday.

I called and left a message

1 of 1 people found this review helpful.
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Company Response

Hi Moose. I left you a voicemail earlier today. Please call me directly at 416-335-8353 so I can look into your issue. Regards Paul, Consumer's Choice.

Dan N in Ajax
Dan N in Ajax
1 review Ajax, ON
0/10

Finally done

The last window was installed this week and it looks good. Looking at this ordeal objectively the windows look great, the installers were excellent and I appreciate the help from Paul and Luca. I am very happy that Jayson from Nordik called me yesterday. However nine months from start to finish is not acceptable. It does seem that this was the job where if anything could go wrong it did. I understand that this was a trying time for the industry and part of the problem was that we got caught in the backlog for manufacturing. I am not satisfied with my experience and I would not recommend this company.

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Company Response

Dan, happy to hear you are pleased with the windows and installation team. There were a few hiccups with your order. In the midst of the Rebate backlog it took longer to correct the issues. Glad we were able to resolve everything. Sincerely Paul V & the Consumer's Choice team.

Archie in Markham
Archie in Markham
1 review Markham, ON
10/10

Windows and sliding door replacement

Ordered replacement windows (including bay window) and sliding door from Consumers Choice. The sales person was not aggressive, and prepared the order thoroughly. Between the sales person and the tech who came to do the detailed prefabrication measurements, everything arrived "spot on".

The installation crew was excellent and completed the installation ahead of schedule. I was very impressed with the workmanship.

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Company Response

Archie, thank you for your review. We are excited to hear you are pleased with our people & service. We are glad you are aking full advantage of the Ontario Government's GreenON rebate. Sincerely the Consumer's Choice Team.

1/10

Solid Materials Terrible service and hack work installs

I would not recommend this company. I had my windows and sliding door done with huge regrets. Their installers are never on time and are hacks. Total hack work.
I'll start with my sliding door. The door they delivered was hacked together by the install team which caused a corner to get mangled. When I pointed it out the installer said no problem and took a crowbar to hack the corner in to an even worse state. All they had to do was unscrew the frame and apply some heat to fix it. I'm waiting 3 weeks for a replacement door frame to arrive so they can fix the problem. They completely destroyed my old door so they had to temporarily install the new door.
As for my windows. A job that should have taken 2 days was dragged out to 3. The install was definitely not Windows Wise Certifiable As they did not shim the windows so make sure adequate foam was sprayed all around. They left foam on my hardwood. I repeatedly called their head office and pointed out to the installers that. I also got a nice gouge in my hardwood.

My house was a mess. The drop clothes they used spread more dust from their other jobs to my rooms than it helped contained.

I waited to post my review because I gave them the chance to make things right and nothing happened.

Pictures show Foam on the floor. Nice Gouge in my hardwood. Inadequate foam.

Totally inadequate response from the company. Almost impossible to talk to someone on the phone to get this resolved.

As another poster mentioned that materials used are top notch (1 Star for that) but the service level from the company combined with their lack of organization and their terrible hack work is just incredible.

Don't pay attention to the reply. I'm already months in to this it's way too late to try and fix this now. Cutting my losses and moving on from these hacks.

2 of 2 people found this review helpful.
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Company Response

Hi Jason. I am sorry to hear you were not pleased with the initial install. I am working with our service team to ensure we can complete the install efficiently and in a timely manner after speaking with you this morning. As your patio door is a custom size, we will be ordering a new patio door to replace the damaged one. The spray foam will also be corrected and cleaned up. I apologize for the inconvenience. Regards Paul V.

Irene in Toronto
Irene in Toronto
4 reviews Toronto, ON
0/10

Exterior front door

DO NOT ORDER A FIBREGLASS DOOR FROM THIS COMPANY, DO NOT HAVE THEM INSTALL THE DOOR AND DO NOT HAVE PETER AS YOUR SALES REP. Placed an order for a fibreglass door on Jan 11, 2018 and still waiting for the door to be installed!! Went to their showroom to see the door, had the order confirmed and after waiting 4 months, a steel door was installed! At the time of the order, we were told the order would take 4-6 weeks, not 16 weeks. Tested the door with a magnet and discovered it was steel, not the fibreglass which we ordered. Salesrep Peter told us steel was better. Very DECEPTIVE. No one told us they changed the order. The lockset was not what we ordered and the parts didn't match in style nor colour. Installation was a sloppy goopy mess. Colour is incorrect. Can't think of one good thing this company has done. I am still waiting for them to get correct door as of Sept 5 despite the fact we were told on May 30 it would be 4-6 weeks to have new door installed. It's now been another 12 weeks!!! After numerous phone calls and nothing done, I am waiting for the Manager Paul to call me.

4 of 4 people found this review helpful.
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Company Response

Hi Irene. Human error was made and the wrong door was ordered. Your order has my personal attention and I will make every effort to ensure the replacement door is installed to your satisfaction. I do apologize for the delay. The demand from the GreenOn rebate program has affected all of our manufacturers including our doors. Once we receive your door we will call you to get it installed ASAP. Sincerely Paul V.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Consumers Choice Home Improvements

Categories: Windows & Doors, Siding, Shutters & Blinds, Windows, Doors, Shutters and Blinds, Siding. Our customers are our best sales people and our business is built on your recommendations, therefore your satisfaction is our primary goal. Consumer's Choice Home Improvements follows a "High Volume, Low Mark Up Policy", that means ...
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