4 reviews Toronto, ON Joined 2009/08/30

10/10

Bathroom pipe leaks, improper piping fixes, new faucet installation

Plumbing review in Toronto

10/12/2017

Rick came to our home because of water leaking through our dining room ceiling from the upstairs bathroom. He quickly ensured we got the services to open the ceiling and start the drying process, and replaced the leaking copper piping for the sink cold water supply and toilet water supply that was bent and corroded as well as added shut offs to our sink and toilet. In addition, he also detailed the current piping "renovations" done by previous owners of my home were incorrect and we also had these updated along with faucet move and new installation in the master bath. Everything is now leak free and I have greater peace of mind with respect to the integrity of the upstairs plumbing.

Rick was extremely pleasant to work with, and takes great pride in his work and ensuring everything is installed correctly, all the while explaining what he needs to do and why, and ensuring all (which were many) questions and concerns were answered. He also took time in demonstrating through diagrams so systems and how they work are easily understood. Even providing history as to how houses like mine were built and the challenges that occurred with this construction period provided interesting background as to why certain things in my house are the way they are.

Rick has a strong focus on customer service and this is evident both with his thorough work and pleasant demeanour. I highly recommend Rick's service, and Mr. Rooter in general. We have had great service in all jobs they have done in our home.

Job Price

Approximate cost of services:: $2,100.00

Was this review helpful?

Company Response: Hello Christine and Shirley and thank you for posting this review for Mr Rooter and our technician Rick. It is a pleasure to hear about the wonderful experience you had during our visit. It is nice to hear about the "above the line" service that Rick provided and how pleased you were with everything he had done and kept you informed along the way. It is this great customer focus that allows us to maximize our customer loyalty! We thank you for choosing Mr Rooter and have a great day!

More about Mr. Rooter Plumbing of GTA

PAYMENT PLANS AVAILABLE!!
- No Payments, No Interest for 3 Months, with affordable monthly deferred payment plans Available!

Family Owned and Operated. Local Company Built on 50+ Years of Plumbing Experience. All of our locations are equipped with the resources, knowledge, technology, and expertise that Mr. Rooter Plumbing has perfected in our nearly five decades of service. Since 1970, we have built a reputation for excellence, honesty, and commitment to our craft. Each location cares about maintaining the Mr. Rooter Plumbing reputation and expectations. Get a licensed, insured, and trained plumber on the job from our locally owned and operated company!

Every customer's individual needs are important to us at Mr. Rooter. Our focus is to provide a quality combination of plumbing and drain services and products.

Mr. Rooter Plumbing COMPANY HELD LICENSES: TORONTO MASTER: P1735 TORONTO CONTRACTOR: T94-0239829 BRAMPTON MASTER: P1735 BRAMPTON CONTRACTOR: W99MP0386 98

Our Services include: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High-Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers, and testers; Septic Refurbishment.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing Toronto arrives on time, consults with you, and works rapidly and efficiently while respecting your Toronto home. Our courteous Toronto plumbing professionals don’t leave a mess for you to clean up. Your plumbing emergency repairs are done right for you the first time! It’s all part of our customer service-focused philosophy. Mr. Rooter Plumbing Toronto stands behind every service we provide.

Mr. Rooter Plumbing Toronto is THE emergency plumbing and drains service specialist to call for all your plumbing and drain work. For prompt emergency 24/7 service in Toronto call (416) 699-8623 now!

The preferred choice for Toronto plumbing and drain cleaning! Our plumbing and drain specialists strive to provide the best plumbing Toronto has to offer:
1) Same Price, Any Time, Any Day: Never be surprised with an unexpected bill with our flat rate pricing. This means no additional charges on Saturdays, Sundays, nights, and holidays. We believe that providing quality service at reasonable flat-rate prices gives Toronto homeowners the confidence they need to make the right choice.
2) Plumbing Camera Inspections: Mr. Rooter Plumbing Toronto will show you the problem – even if it’s underground - so you can make an informed decision. Our professional Toronto plumbers take the time to ensure you understand the issues and what to expect.
3) Upfront Pricing: Our Toronto plumbers always explain what they are going to do - before any plumbing or drain work starts. Don’t be caught off-guard with unexpected charges. We set the price and stick to it!.

Mr. Rooter Plumbing of Toronto is there for you for all your plumbing, drain, flood prevention, and septic system needs. We are fully licensed, insured, and committed to the Mr. Rooter mission of providing each customer with expert workmanship. Look no further for Flood Prevention (backwater valves and sump pump systems), drain work (camera inspections, hydro flushing/drain cleaning, trenchless technology for plumbing pipe repair), and septic refurbishment services that are second-to-none.

Our commitment to great customer service has made Mr. Rooter the plumbing and drain company more people choose. We are committed to treating you, your property, and your possessions with the utmost respect. When you call Mr. Rooter Plumbing of Toronto, you know your plumbing and drain professional will arrive on time and treat your home or business like it is their own.

Mr. Rooter Plumbing of Toronto is expert at:
- Basement Flood Prevention
- Sewage Back-up/Flooded Basement
- Backwater Valve Installation
- Sump and Sewage Pump Systems

Drain Specialists:
- TV Camera Drain Inspection
- Drain Snaking
- Drain Cleaning
- Hydro-flushing/scrubbing (high-pressure water drain cleaning clears blockages and makes your pipes last years longer)
- No Dig Trenchless Technology (remove those tree roots and replace broken clay pipes without the expense of digging up your yard)

Need a plumber in Toronto, Ontario? Call us at (416) 699-8623. Trust the plumbing and drain company more people rely on. Call the experts at Mr. Rooter Plumbing of Toronto Today! You’ll be glad you did!

DRAIN & PLUMBING SERVICES

Backflow Prevention: Backflows happen due to a sudden change in water pressure, causing contaminants to flow into your home’s potable water supply. We install and repair residential backflow system to protect your home.

Emergency Residential Services: In a home plumbing emergency, you can count on Mr. Rooter Plumbing of Toronto ON. With one simple phone call, you can limit the stress and property damage that a sudden plumbing problem can cause.

Trenchless Pipe Repair: Before a messy and expensive catastrophe occurs, don’t you wish you could get your sewer repaired and re-piped? We use quick, easy, reliable and permanent trenchless repair methods.

Damaged Sewer Lines: Cracked sewer pipes are a common source of costly property damage and potentially serious health issues for homeowners in Toronto. Luckily, Mr. Rooter Plumbing is right in your neighbourhood to help!

Septic Systems: With a septic backup, you could end up with big costs to remediate any property damage and contamination, including environmental cleanup. Remember, Mr. Rooter Plumbing professionals are here to help.

Water Heater Install: Hot water is essential in your showers, bathtubs, kitchen sinks, dishwashers and washing machines. Count on hot water to be there every time you need it! Count on Mr. Rooter Plumbing of Toronto On.

Water Softener Install: With whole-house water softening equipment installed by Mr. Rooter Plumbing, you can put hard water headaches behind you.

WiFi Sump Pump Battery Backup System: A sump pump can keep your basement dry and free of mold, but it can malfunction or become overwhelmed. Get a WiFi ready battery backup for peace of mind in the next heavy rainstorm.

Clogged Toilet Repair: Does your toilet clog or overflow? Fix the clog before it becomes a serious problem that can cause a leak in your home. Our plumbing team will fix your clogged toilet issues. Contact us today.

Clogged Shower Repair: Is a clogged shower drain getting you down—or slowing you down—as you get ready for your busy day? Our plumbing professionals respond quickly to accommodate your schedule when you have an issue.

Clogged Drain Repair: Our courteous plumbing professionals always respect your home—and we always clean up after ourselves. You can call on us anytime, 24/7, in an emergency.

Water Heater Installation & Repair: If you need a tankless water heater installation, or gas water heater installation, make sure to call the professionals! Your safety and satisfaction are our immediate priority. Contact us today!

Frozen Pipe Repair: Just one burst pipe in a home running at 15-30 litres per minute from a burst pipe can do tens of thousands of dollars damage in a manner matter of minutes. Call us to fix your frozen pipe issue.

We service locations near you:
Toronto, North York, Scarborough, Brampton, York Region, & Durham Region

Mr. Rooter Plumbing of Toronto ON
Toronto, ON M4E 2M8
Website: https://www.mrrooter.ca/toronto/
Phone: (416) 699-8623

Mr. Rooter Plumbing of North York ON
North York, ON M9L 2A6
Website: https://www.mrrooter.ca/north-york/
Phone: (416) 742-3137

Mr. Rooter Plumbing of Scarborough ON
Scarborough, ON M1B 1E4
Website:
https://www.mrrooter.ca/scarborough/
Phone: (416) 755-6121

Mr. Rooter Plumbing of Brampton ON
Brampton, ON L6S 3Z5
Website: https://www.mrrooter.ca/brampton/
Phone: (905) 452-1531

Mr. Rooter Plumbing of Newmarket
Newmarket, ON L3X 1N2
Website: https://www.mrrooter.ca/york-region/
Phone: (905) 895-6966

Mr. Rooter Plumbing of Whitby-Oshawa
Oshawa, ON L1G 2J2
Website: http://www.mrrooter.ca/whitby-oshawa/
Phone: (905) 725-2292

Mr. Rooter Plumbing of Ajax-Pickering
Ajax, ON L1Z 0B6
Website: http://www.mrrooter.ca/durham-region/
Phone: (905) 619-1748

We're social here:
https://www.facebook.com/Mr.RooterToronto
https://www.linkedin.com/company/mr-rooter-plumbing-of-toronto

CATEGORIES: Plumbing, Drain Services, Drainage Contractors, Septic Tank Cleaning, Repair & Installation, and Water Filtration & Purification
PRODUCTS: Bio-Choice Es - Biodegradable maintenance product for drains & septic tanks. Spartan Hydro-scrubbers: Remove any form of debris that gets into and clogs up drain-lines; using high volumes of water with great pressure. FORMA DRAIN: Fiberglass drain-line replacement. The first product to be recognized and approved by the City of Toronto for lateral drain-lines.
SERVICES: Full Service Plumbing and Complete Drain Service, Water-main Replacement, Building Drain Replacement, Video (Camera) Inspection of Drains, High Pressure Water Jetting, Trench-less Technology, Water Purification, Licensed Backwater Valve and Sump Pump system installers and testers; Septic Refurbishment.
BRANDS: Only the best that have been proven to be reliable and dependable. We also install customer supplied specialty faucets.
SPECIALITIES: Backwater valve installation, sump pump maintenance and installation, drain clearing, Multiple underground drain replacement solutions. Trench-less Main Sanitary Drain Replacement and FORMA DRAIN
WEBSITE: https://www.mrrooter.ca/toronto/

YEAR ESTABLISHED: 1988
NUMBER OF EMPLOYEES: 55
RETURN POLICY: If our supplied faucets are faulty within the first year, used under normal conditions
PAYMENT METHOD: Visa, MasterCard, American Express, Cheque,Cash
LICENSES: Master Plumbing License #P 1735Toronto Contractor License # T94-0239829
MEMBERSHIPS: BBB, Consumers Choice Award Winner Since 2000, Metroland Readers' Choice 2013
LIABILITY INSURANCE: Yes
DIPLOMAS: Master Plumbing License P 1735CROSS CONNECTION / BACK-FLOW LICENSE: 09044WHMIS, CONFINED SPACE E
WORKERS COMPENSATION: Yes
PROJECT MINIMUM: No job is to small for Mr. Rooter Plumbing to come out and solve for our customers.
BONDED: Yes
PROJECT RATE: We provide all pricing upfront before we start. We will gladly come out, diagnose the situation
WRITTEN CONTRACT: Yes
WARRANTY TERMS: ALL WORK PERFORMED COMES WITH WRITTEN GUARANTEE

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.

Write a Review

Average customer rating:
9.4 10 (1881 reviews)

Tara in Oshawa

2 reviews Toronto, ON Joined 2017/06/07

4/10

Shut off valve replacement

10/18/2017

Our homes water shut off valve was leaking so I called Mr. Rooter. Couldn’t get a quote until they came here but by then I already had the city shut off the water at a charge and needed the work done before 3:30. Was kind of stuck at that point to get other quotes. Happy with the end product but found out the price Mr. Rooter quoted was very steep for the service performed.

Approximate cost of services:: $503.00

Company Response: Hello Tara,
Thank you for allowing Mr. Rooter to assist you with your recent plumbing challenge. We are pleased to see that you were happy with the work performed and hope you will think of us if you ever require plumbing service in the future. Thank you and have a great day!

Neil in Ajax

1 review Ajax, ON Joined 2017/10/10

Kitchen faucet replacement

Plumbing review in Ajax

10/10/2017

Rick Phillips came on time and was efficient and very pleasant to deal with. He explained the costs of the replacement and again the benefits for us and the family of the Mr Rooter membership which we already have. This has already paid for itself. Would recommend Rick.

Approximate cost of services:: $300.00

Company Response: Hello Neil and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear that you received the "above the line" service and customer focus that we stand behind! Excellent to hear that you are a Member and are enjoying the benefits of that. Thank you for choosing Mr Rooter and have a great day!

Anne M.

5 reviews Toronto, ON Joined 2015/08/04

Bathroom toilets

10/09/2017

We have had 2 toilets put in last January, 2017 and they work extremely well and the work was done exceptionally by Brian M. He explains everything really well and knows his trade. This past week the lid on one of them did not work. The very next day Brian came and replaced the lid which was rare for it to not work. It is working great now. In 2016 we had the third toilet put in. Also in 2017 we had two new tapes put the bathrooms. Mr. Rooter is great and very honest and does great work.

Approximate cost of services:: $2,000.00

Company Response: Hello Anne and thank you for posting this review for Mr Rooter and our technician Brian! We are so pleased to hear about your wonderful experiences with Mr Rooter! We put a big effort to focus on our customer service and this allows us to maximize our customer loyalty. We appreciate your loyalty and thank you for choosing Mr Rooter! Have a great day!

Private User

Private User reviews Whitby, ON Joined 2017/10/05

Toilet -- Remove and Reset

Plumbing review in Whitby

10/05/2017

The service was prompt and professional. Rick diagnosed the problem right away and provided different options to help resolve the issue. He was very knowledgeable and took the time to explain the options and share his research in order to educate his client. He gave solid, well-informed advice. He was conscientious and cleaned up the workspace. Overall, Rick's pride in his workmanship and care for customer service are very evident.

Approximate cost of services:: $400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

Company Response: Hello and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear that you received such great service as customer focus plays a big part in maximizing our customer loyalty. Thank you for choosing Mr Rooter and have a great day!

Dave in Toronto

1 review Toronto, ON Joined 2017/09/29

Faucet Instalaltion

09/29/2017

Rick was on time and did a complete professional job of removing and installing a new faucet for our kitchen. Rick provided great advice and tips on other areas of our kitchen plumbing for our future reference, which was extremely helpful. We would highly recommend Rick and Mr. Rooter Plumbing for anyone seeking similar service and advice.

Company Response: Hello Dave and thank you for posting this review for Mr Rooter and our technician Rick! We are pleased to hear that you received such great service and we kept informed along the way with extra helpful information as well! We appreciate that you will recommend our services to others and thank you for choosing Mr Rooter! Have a great day!

Lynne G.

1 review Toronto, ON Joined 2016/11/18

Faucets changed in 2 bathrooms and kitchen

09/27/2017

Greg was very professional and knowledgeable and provided exceptional customer service. He took his time to do the job right. Left my home clean + took away all the old materials + boxes. I would highly recommend.

Approximate cost of services:: $1,000.00

Company Response: Hello Lynne and thank you for posting this review for Mr Rooter and our technician Greg! We are pleased to hear that you received such great service in a timely manner and everything was left clean and tidy as it should be! Thank you for choosing Mr Rooter and have a great day!

Private User reviews Toronto, ON Joined 2017/09/16

clogged kitchen drain

Drain Services review in Toronto

09/16/2017

Our kitchen drain got clogged last night, Friday night, I tried baking soda/vinegar, then I used chemicals, they have always worked in the past, not this time, so I went to Lowes at 8:30 at night and bought a snake. My son and I were up until 1:00 in the morning feeding this snake thru the drain, I hit water a couple of times, pulled out some crud, but nothing really significant, I felt we were getting close but then unfortunately we buggered the snake, the coil had kinked, so then I decide that first thing Saturday morning I would buy another snake and be a little more careful. No success and we buggered the second snake so it is now time to call a plumber. I googled Plumbers and scrolled thru the list I saw Mr RotoRooters, and because I had seen their trucks, I called them. I spoke with someone right away, the next call back came a half hour later with the message "A Plumber will be there in an hour and his name is Rick. In about an hour Rick is at my door. Rick was terrific, we were so grateful that we could get this level of service in such a short time. High skill, high knowledge and very forthcoming with information and professional advice. Good humor, considerate, easy going, my wife and I really enjoyed talking to Rick. We wish him all good things.

Ollie

Approximate cost of services:: $400.00

Company Response: Hello Ollie and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear about this great experience you had with our service. Customer focus is very important to us and helps us to maximize our customer loyalty. We understand that every situation is different and we are always proposing all possible solutions if something is not working and we are glad to Rick was able to provide such great, informative and friendly service during your plumbing emergency! Thank you for choosing Mr Rooter and have a great day!

yungambrose in Richmond Hill

1 review Newmarket, ON Joined 2016/04/18

Stuck Kitchen Drain

Drain Services review in Newmarket

09/14/2017

Kitchen sink was stuck so called Mr Rooter to come. Showed up quite fast the next day morning and was very professional. Service was clean and tidy, even wore shoe covers in the house. Plumber spent 2 hours snaking my drain and finally cleared the clog. Very good service.

The only gripe I have with the service was all the claims the website made was not all true. I understand they say "Not offered at all locations. Reach out to your local Mr. Rooter Plumbing to find out more. " for some of the claims but if it's a franchise it should really be more uniform throughout.

The up front pricing claim wasn't really met because there was a surprise fuel surcharge on the bill afterwards which was not communicated to me in the beginning. Also, due to the situation of my drain, he had to install a new cleanout which I did agree to but was surprised that it end up costing another $60.

Also their overtime claim... in my case I did not go overtime but if I went over 2 hours it would have been another hundred something an hour.

So in conclusion, I was very satisfied with the work but I would not recommend Mr Rooter because of their high costs and differentiating website claims.

Approximate cost of services:: $380.00

Company Response: Hello Yungambrose,
We thank you for your review. We are happy to read that you were pleased with the level of clean, professional service provided to you. If you wish to discuss any of the wording found on our website, please contact our office by phone and ask to speak with our service manager. We look forward to hearing from you and thank you for choosing Mr Rooter and have a great day!

jsaunders212 in Oshawa, Ontario Canada L1H8B7

1 review Oshawa, ON Joined 2013/06/19

Toilet clog - but really much more

Plumbing review in Oshawa

09/11/2017

Our main floor toilet was overflowing, which we thought was just a clog or backup. We called Mr. Rooter based on a recommendation from a friend and good homestars reviews. Rob C arrived at our house within 24 hours of our call and immediately diagnosed the problem - a severely clogged main drain. Rob was great always letting me know the status and what the next step would be. One of the definite positives of Mr. Rooter is the transparency of the pricing, you know what you are getting into before the work starts. It took some time to complete the job, but it went exactly the way Rob said it would. I appreciated his candidness on the scale of our issue.

We ended up having the main line hydro jetted. Rob also snaked the toilet line and and made sure there were no issues with the pipes, let us see the camera view that they were clear of all debris. It was important to get the issue fixed same day, and Rob made sure it was.

The only part I was unsure of is price , we didn't have time to look into other companies (due to the size of our issue) so I don't know if it was reasonable or not. For me - the peace of mind and ease of service definitely made it worth it and would tell anyone who asked the same. Will definitely call in the future if we have a problem.

Approximate cost of services:: $1,900.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?

Company Response: Hello Jsaunders and thank you for posting this review for Mr Rooter and our technician Rob C. It is definitely our pleasure to hear about this great service that you received and deserved! We put forth our best effort in communicating honestly and with purpose and operating in a responsible manner- "above the line". Your peace of mind is very important to us as it is a big part of our customer focus! We appreciate that you will continue to use our services again in the future! Thank you for choosing Mr Rooter and have a great day!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Mr. Rooter Plumbing of GTA

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