Kitchen sink was stuck so called Mr Rooter to come. Showed up quite fast the next day morning and was very professional. Service was clean and tidy, even wore shoe covers in the house. Plumber spent 2 hours snaking my drain and finally cleared the clog. Very good service. The only gripe I have with the service was all the claims the website made was not all true. I understand they say "Not offered at all locations. Reach out to your local Mr. Rooter Plumbing to find out more. " for some of the claims but if it's a franchise it should really be more uniform throughout. The up front pricing claim wasn't really met because there was a surprise fuel surcharge on the bill afterwards which was not communicated to me in the beginning. Also, due to the situation of my drain, he had to install a new cleanout which I did agree to but was surprised that it end up costing another $60. Also their overtime claim... in my case I did not go overtime but if I went over 2 hours it would have been another hundred something an hour. So in conclusion, I was very satisfied with the work but I would not recommend Mr Rooter because of their high costs and differentiating website claims.
- Approximate cost of services:
- $380.00
- Company Response
Hello Yungambrose,
We thank you for your review. We are happy to read that you were pleased with the level of clean, professional service provided to you. If you wish to discuss any of the wording found on our website, please contact our office by phone and ask to speak with our service manager. We look forward to hearing from you and thank you for choosing Mr Rooter and have a great day!