Toilet clog - but really much more
Our main floor toilet was overflowing, which we thought was just a clog or backup. We called Mr. Rooter based on a recommendation from a friend and good homestars reviews. Rob C arrived at our house within 24 hours of our call and immediately diagnosed the problem - a severely clogged main drain. Rob was great always letting me know the status and what the next step would be. One of the definite positives of Mr. Rooter is the transparency of the pricing, you know what you are getting into before the work starts. It took some time to complete the job, but it went exactly the way Rob said it would. I appreciated his candidness on the scale of our issue. We ended up having the main line hydro jetted. Rob also snaked the toilet line and and made sure there were no issues with the pipes, let us see the camera view that they were clear of all debris. It was important to get the issue fixed same day, and Rob made sure it was. The only part I was unsure of is price , we didn't have time to look into other companies (due to the size of our issue) so I don't know if it was reasonable or not. For me - the peace of mind and ease of service definitely made it worth it and would tell anyone who asked the same. Will definitely call in the future if we have a problem.
- Approximate cost of services:
- $1,900.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Jsaunders and thank you for posting this review for Mr Rooter and our technician Rob C. It is definitely our pleasure to hear about this great service that you received and deserved! We put forth our best effort in communicating honestly and with purpose and operating in a responsible manner- "above the line". Your peace of mind is very important to us as it is a big part of our customer focus! We appreciate that you will continue to use our services again in the future! Thank you for choosing Mr Rooter and have a great day!