Our kitchen drain got clogged last night, Friday night, I tried baking soda/vinegar, then I used chemicals, they have always worked in the past, not this time, so I went to Lowes at 8:30 at night and bought a snake. My son and I were up until 1:00 in the morning feeding this snake thru the drain, I hit water a couple of times, pulled out some crud, but nothing really significant, I felt we were getting close but then unfortunately we buggered the snake, the coil had kinked, so then I decide that first thing Saturday morning I would buy another snake and be a little more careful. No success and we buggered the second snake so it is now time to call a plumber. I googled Plumbers and scrolled thru the list I saw Mr RotoRooters, and because I had seen their trucks, I called them. I spoke with someone right away, the next call back came a half hour later with the message "A Plumber will be there in an hour and his name is Rick. In about an hour Rick is at my door. Rick was terrific, we were so grateful that we could get this level of service in such a short time. High skill, high knowledge and very forthcoming with information and professional advice. Good humor, considerate, easy going, my wife and I really enjoyed talking to Rick. We wish him all good things.
Ollie
- Approximate cost of services:
- $400.00
- Company Response
Hello Ollie and thank you for posting this review for Mr Rooter and our technician Rick. We are pleased to hear about this great experience you had with our service. Customer focus is very important to us and helps us to maximize our customer loyalty. We understand that every situation is different and we are always proposing all possible solutions if something is not working and we are glad to Rick was able to provide such great, informative and friendly service during your plumbing emergency! Thank you for choosing Mr Rooter and have a great day!