- Approximate cost of services:
- $9,000.00
- What could this company do to improve their services?
- Get out of the heating business and consider selling time share condos.
- Any advice to offer fellow homeowners facing a similar project?
- Do your home work. Get at least two opinions. If at any point the company makes you feel uncomfortable, ask them to leave.
- Company Response
On January 4, 2010 at 3:13 AM, we received an email from this client that reads verbatim "The fire department was just here and shut off our furnace for a CO2 alarm. It's -15 and the heat in the house won't last long. Can you please call me back first thing in the morning to arrange an emeregency repair?"
At approximately 9 AM on January 5th our technician arrived at the client's home to find a 20+ year old boiler that was unsafe and as such was "red tagged" and disconnected. At 10 AM our salesperson was at the home with 5 portable space heaters and quoted the client some replacement options. In the interim, the client chose to "clean" the boiler himself and due to this, we would assume no responsibility for his work and thus would not re-attend to turn the boiler on. However, to protect the client's safety, we did re-attend on Wednesday, January 6th and turned off the gas meter (This was advised to us after consultation with Enbridge Gas Distribution).
At Mckinnon, we always do our best to place our client's safety before anything else, even profit.