Mckinnon Heating Cooling

My experience with Mckinnon was exceptional. I'm towards the end of a complete renovation of my High Park home. Many of the trades were not exactly pleasant to deal with. Mckinnon was highly professional and just plain "nice" throughout the process. The salesperson spent a lot of time with me on the phone and in my home, patiently going through all the options that were available. He pulled together all the information I needed with regards to rebates from the government and the utility company. The quote was specific and clear. While the pricing was not the least expensive, I felt confident that Mckinnon would be around to back up their work. The installers did a very good job so far as I can tell. The work is tidy and precise. Cleanup was good and they respected my home. The system is working quietly as promised and to date I'm extremely pleased with Mckinnon. I recommend Michael Nepom and the Mckinnon team without reservation.

Arranged for an appointment to fix our HVAC unit in our condo - we were told upfront that they serviced our type of units. Repairman came and inspected/cleaned unit, and informed us that he would have to obtain a replacement part. They then proceeded to miss the next two scheduled appointments, and then stated they could not repair the unit (after they had said they could repair the unit). I tried to get a refund as they mis-represented their services but to no avail. I filed a complaint through the Better Business Bureau and they still refused to refund. Had to get unit repaired by a different party. Very poor customer service.

Glen saved the day! We needed a Air cleaner for our home desperatley. Our 1 year old daughter was suffereing from severe allergies. We had spoken to our Doctor, and many people, they all recommended the "Trane Clean Effects." McKinnon had the best price in the city. (I called everyone). But then after all the investigation, they were on back order, I explained my situation, and Glen pulled through for my family. He was able to located a unit, and have it installed the next day. Alex, and Uri, were professional, and friendly installers who went that extra mile when installing the unit.
Thanks guys! Job Well Done!

My pending sale of my home was to close on July 31st when an inspector came by July 30th and shut my gas down. I searched online and called McKinnon practically in tears. They were all amazing and reassured me that everything will go through ok. McKinnon sent a technician immediately to do the inspection. With the boiler being ancient the repair costs were very high and not worth the investment. They gave me a credit for the service call and I decided to purchase a new unit from McKinnon. Michael and Glenn came to my home the same day and had installers at my home until midnight. I'm sure they were extremely tired but thanks to the crew at McKinnon Heating Cooling I am now sitting in my new home and Couldn't be more pleased with the way everything worked out!
Thanks McKinnon, This is one customer that appreciates all your hard work.

Shari in Forest Hill

We had troubles with our central air conditioner and called several companies. Most did not even give us the courtesy of a return phone call. We were told of Mckinnon through several friends who spoke very highly of them. When I called, they were very attentive and had a serviceman at our door in under two hours. He repaired the problem promptly. They are a little on the high side pricewise but sometimes you get what you pay for. For us,the price did not matter,we are cool in our home once again. Great job, Mckinnon!

We were very pleased with the sales and installation staff of Mckinnon. We learned through the salesperson what equipment we needed and our home has never been so comfortable. I would highly recommend Mckinnon to anyone who wants an expert installation for a fair price.

Many thanks to Monty and Glenn for making our boiler installation happen and especially to Alex who came to adjust it until it worked perfectly. I really appreciate all the extra effort involved in installing our wall-hung boiler. Thank You! Madeline in the Beach

The day we moved into our new house our cooling system was not working. I called McKinnon based on their web site which seemed professional and well-organized.

When I set up the service call, I explained at great length that since the AC was only 2 years old whereas the furnace was 21 years old, I supsected that the problem was with the furnace fan and not the AC. As evidence of this, I indicated that although the basement was chilly, the rest of the house was warm and muggy. Therefore I asked for a service person who could take a look at the furnace in conjunction with the AC.

When the serviceman arrived, he tromped through the house without even offering to take his shoes off. When my wife asked him to check the furnace he huffed and puffed before explaining that he was only an air conditioning guy.

After spending about ten minutes checking the AC sytem, he declared that the AC was fine. (What a surprise. That's why I had asked for someone who could also check the furnace.)

Ironically, despite the serviceman's claim not to a furnace person, he told us we needed a new one. He did not offer a single reason for this other than the age of the furnace.

He then left and sat in his van for about twenty minutes talking on his cell phone before leaving.

Our AC is still not functioning well and I am looking for another company so I can make an informed decision.

When our Visa bill arrived, McKinnon charged us twice for the same service call.

We needed a solution - we had to fit an HVAC system into a small space. Michael suggested a Skypak system, provided the specs and showed us exactly where it would be installed. Unfortunately, he was wrong. The unit had to be installed such that it took much more space than he had explained. The guys that delivered the unit ruined the carpet and trim on my stairs. The guys that installed the ducts had to be watched very carefully and asked over and over again to try to reduce the bulkheads - they just didn't care! I had to keep following up on the details, but they hounded us for payment! When they did come back to install the grills on the ducts, they bent them and used mismatched screws. The gas line on the outside of our house is part pliable copper just because they didn't have a long enough ladder. This has been described as "ghetto" by other gas line installers. Also, the hole they drilled in our outside wall was never sealed at all. Michael, if you read this, maybe you'd like to come by and finish the job, properly! To everyone else: If you are looking for any kind of service at all - keep on looking! You won't get it from McKinnon!

McKinnon was really helpful. We had experienced difficulties with the big supplier in Toronto, so we thought we'd try this smaller firm. There was no disappointment. The sales process was consultative - no pressure, just a lot of good information and options presented. We obtained three other quotes, and while McKinnon wasn't the least expensive, the suggested products made sense to us. And we were confident that the job would be done properly without surprises. We had a minor problem with the thermostat, but the follow-up was prompt and hassle free. We highly recommend this friendly and professional firm.