Mckinnon Heating Cooling

Heating & Air Conditioning
37 Kodiak Crescent, Unit 14 Toronto ON M3J 3G5
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Heating & Air Conditioning
Mckinnon Heating Cooling
Star Score
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74%

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Reviews by rating (past 12 months)

Reviews for Mckinnon Heating Cooling

Average customer rating:
7.1 10 (134 reviews)

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ND
ND
1 review Toronto, ON
10/10

Air conditioning replacement (Spacepak)

I had 3 different companies assess and quote on my job. This company was the most responsive and efficient. I had an excellent experience with this company. They came promptly to assess the problem and quote on the replacement units needed. They provided excellent service and completed the job in 1 day. (Which during a summer heat wave is amazing!!). Very impressed with the workers. They were pleasant, cleaned up after themselves and worked efficiently. Highly recommended.

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Company Response

Thank you for your review. We appreciate your kind words and will communicate them to the crew who worked in your home.

Private User
Private User
Private User reviews Toronto, ON
10/10

Combo Heater Install

Great customer service and attention to detail from sales to installation. They were recommended to me by a neighbour that was having similar issues with our previous rental provider.

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Company Response

Thank you for your review, we are very appreciative of your business.

Salvatore in Sault Sainte Marie
Salvatore in Sault Sainte Marie
1 review Sault Ste. Marie, ON
10/10

Hot water heater replacement

The owner, Michael, came out and gave us a quote promptly. His installers, Michael and Jessie, were very professional, courteous, neat and tidy putting in a new tankless water heater. Another crew was called in to help remove the old cumbersome unit. Everyone worked together as a team to complete a difficult removal efficiently and without any damage. They ensured the new system was working properly and explained how it works. We are very impressed and highly recommend this company and this team.

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Company Response

Thank you Salvatore for your review. We will convey your kind words to Michael and Jessie. They are both exceptional installers and individuals and take great pride in their work.

We greatly appreciate your confidence and are always here for you, should any issues arise in the future.

Denise
Denise
5 reviews Toronto, ON
10/10

Replaced furnace & installed humidifier

Our old furnace had 2 gas leaks in a short period, so it was time to replace it. McKinnon came promptly to look at the leak, gave us helpful information to choose a furnace, good prices on the new furnace, and we've had no problems since the installation. We're glad that some neighbours had recommended McKinnon.

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Company Response

Thank You Denise for your review. We appreciate you as a client and we are always here if you need us in the future.

Maureen in Richmond Hill
Maureen in Richmond Hill
3 reviews Richmond Hill, ON
10/10

Navien Tankless Repair

This company is absolutely fantastic. Prompt - even late on a Sunday night emergency - no hot water. Gentleman that arrived was extremely knowledgeable, looked past the initial problem that he found even though it took extra time. He was articulate, had a great depth of knowledge about the product. Everything was cleaned up afterwards.

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Company Response

Thank you Maureen for your review. We appreciate the opportunity to service your tankless water heater and will always be here when you need us.

Wayne in Smiths Falls
Wayne in Smiths Falls
0 reviews Smiths Falls, ON
10/10

Quick. Reliable. Trustworthy. Affordable.

After being quoted $2500 from an independent contractor to fix the heat exchanger, I turned to Michael and his team at McKinnon. A service technician came out the same day. Michael went through the trouble of getting the secondary exchanger shipped from Brantford. The following day, I was up and running. Thank you, McKinnon.
Wayne Belick - Toronto

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Company Response

Thank you Wayne for your review. We appreciate the opportunity to be of service to you.

Tim
Tim
2 reviews Toronto, ON
10/10

Thorough Diagnosis and Repair

McKinnon installed my furnace several years ago - was quite satisfied with their price and service, but they didn't have the AC brand I wanted (Lennox) when I replaced my AC about 3 years ago, so went with another installer.

AC wasn't cooling properly this season, so contacted the original installer (a different company), who sent out a tech 3 times, who only proceeded to charge it up. The 3rd visit, I didn't even see their tech on site and got a call from a unknowledgeable customer service rep that I needed a new coil that would take a month to get.

After over a month, I called McKinnon to come and take a look - their tech was extremely thorough and tore everything apart trying to diagnose the issue...something the other company should have done. Turns out, when installed (by the other company), they did not install a part required to maintain differential pressure. Part installed and AC has worked perfectly ever since.

I've been happy in all the interactions I've had with McKinnon and if not for my preference for the AC brand, would have had them install it as well. I intend to use them for all future servicing.

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Company Response

Thank you for your review Tim. We are happy to have you back as a client and appreciate your business. We often tell our clients and potential clients that the critical component of an installation is the skill and integrity of the installers and not the brand of the equipment. Equipment installed incorrectly will never work properly and efficiently, causing grief and frustration to the homeowner until it is rectified.

Jersey3380
Jersey3380
1 review Toronto, ON
10/10

Replaced the hot water heater

Just had the two installers leave after replacing our hot water heater. McKinnon's price was $900 less than another quote that i received. The installers were super polite, neat and cleaned everything up. did not complain about having to move the washer. they were great! highly recommend this service.

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Company Response

Thank You for your review and for the opportunity to work with you.

Bik in Toronto
Bik in Toronto
1 review Toronto, ON
10/10

Split unit installation

Here are the reasons for my 5 star rating:

1. I am a demanding customer. I communicated with Michael over 15 times (email and phone) before the installation, regarding unit model numbers, multiple quotes, changes to installation options. Each time Michael responded promptly and with patience.
2. Michael visited us twice and his lead installer visited once even prior to the installation, during their busy season. Michael also visited the site during the installation. This shows focus on the customer.
3. His lead installer was patient, thorough and genuinely interested in doing a good job. Instead of a day and quarter, they spent two days to get the installation right. The finished install looks great.
4. Some issues came up during installation like incorrect parts from the supplier. Michael's family got involved, rushed to the supplier, picked up the correct parts and brought them to the site to get the job done on time.
5. Michael followed up a few days after installation to check how everything was working.

I am glad I listened to my gut feel after meeting with Michael and decided to go with them. For us the entire experience was very positive and I would recommend Mckinnon without hesitation.

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Company Response

Thank you for your review, it was a pleasure to work with you.

Nancy from Pickering
Nancy from Pickering
1 review Toronto, ON
0/10

Heat Pump - Seven Years Later

The initial installation in 2012 took 2 weeks instead of 2 days and never worked properly and included a massive unexpected drywall repair. Yearly trouble, countless service calls, subpar performance and endless phone calls to the manufacturer - we discovered the reason: incompetent installation: The most important wire was rated for indoors (not outdoor) and was solid, not stranded, causing circuit boards to receive widely fluctuating voltages crippling the while system until they burned out, and now, only one unit works at a time - and barely. To fix this is going to take about $2000 minimum per unit. Eventually, the company gave up calling us back.

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Company Response

Hi Nancy,

Thank you for your review. If you are experiencing any issues with our installation from 2012, please contact our office and we would be happy to assist you. In addition, if any of the parts are still under the manufacturer's warranty, we will honor them.

We are sorry that your expereince in 2012 did not meet your expectations.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mckinnon Heating Cooling

Since 1934, Mckinnon Heating Cooling has been servicing the home comfort needs of the Greater Toronto Area. Mckinnon services and installs furnaces, boilers, tank and tankless water heaters, indoor air quality accessories (humidifiers, air cleaners, UV lights, Heat Recovery ventilators). Mckinnon also provides annual maintenance agreements.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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