Laird & Son Heating & Air Conditioning

Right from the start when I called Laird and Sons to book an appt, I had a good feeling about this company. They offered the same day booking and the next. I opted for the next day and Charly, the technician arrived and immediately placed those shoe covers on :) and dealt with our AC unit in a timely manner. He was friendly, respectful and very knowledgeable. He made the diagnosis and clearly explained why our AC was not cooling properly. He explained the extra cost for the part/repair and continued to explain each step of the repair and procedures. My husband and I felt that we were fortunate to have Charly as our technician as we both thought he was honest, efficient, experienced in repairs/service and qualified. After a few days we discovered another problem with our AC unit (to no fault of Charly) and the very next day Laird and Sons scheduled Charly to review the AC and make any necessary repairs. He identified another issue and now our AC is cooling and functioning properly. Cross our fingers it continues to do so. Big thanks to Laird and Sons for excellent service. We highly recommend Charly!

Excellent service commencing with the receptionist who took our call. As the first point of contact with the general public it is in a company’s best interest to have a receptionist who is as nice and informative as the one employed at Lairds.
We outlined problem with A/C to her in the morning and she scheduled a team member to come and view in the afternoon. The fee with taxes is $140:00 and I guess most companies would charge similar.
Charlie was our service engineer. He was a pleasure to meet. Knowledgeable, experienced, courteous and efficient. He looked at all aspects of the A/C both on the outside garden unit plus furnace and breaker circuit board in basement. He identified and fixed the problem,( new capacitor), and the unit was back up and running great within the hour. Many thanks for a great service.

Corrado, Steve and Brian all did a great job on the installation of central air conditioning in our home. The whole job was done in a few hours and was very clean and efficient. They knew exactly what they were doing and there were no problems. The unit had us cooled down in a couple of hours. We were very happy with the work and the unit installed.

I have used Laird & Son for years and I have always been pleased. Last night our air conditioning died and I called the 24/7 emergency number. I left a couple of messages between 1am and 6am. I have a senior in the house so really needed to get the system repaired. I waited until 9am for their advertised on call person to return my calls. I then gave in and had to call another company who answered my call right away. Hugely disappointed with laird & son.

We have three separate ductless air units and all were in need of repair. Laird & Son was the second call I made as the first was very expensive and couldn’t come out for a week. L&S sent a technician out in a few days and on a Sunday morning! Charlie spent three hours at my home. He was prompt, friendly and knowledgeable. He patiently explained everything and took the time to lay out options for me and helped me determine the most cost effective choices. He was able to repair two of three units, saving me thousands of dollars in replacement costs. And helped me order a replacement unit for the third one that was too costly to repair. L&S will be doing the new installation next week. In the heat of a record-breaking summer, I was impressed with how quickly L&S and Charlie were able to assist me.

I have already recommended him to a friend, and would recommend him to anyone without hesitation. I only wish he did boiler repairs/servicing too, as I will be calling L&S in the Fall to service our boiler for the winter season.
Prompt, reliable, reasonable and friendly service.

When I called Laird & Son for an air conditioning repair on Friday before the July long weekend, I was impressed when they answered the phone and booked an appointment for me on the next day. Charley, the service man, came twice on the July long weekend to fix our air conditioner which was leaking water on the floor. He fixed our problems on a timely basis and at a reasonable cost. He was very personable as well which helped in the stressful situation. This July long weekend had record high temperatures and we would have suffered greatly with no air conditioning. Thank-you to Charley and Laird & Son for coming to help us on a long weekend. Thank-you Charley for your cheerful attitude and quality repairs.

Kudos to L&S's Charley for repairing our leaking attic installed A/C unit. Although it took 4 visits to finally fix, Charley went out of his way to identify and finally fix the leaking PVC drain piping that had undergone hard to identify hairline cracks likely due to freeze-thaw cycling during the winter months. His final appearance was an 11pm visit to our home during which time he worked in the darkness of our attic until successful completion. Always cheerful and very resourceful, I'll be sure to request Charley's services in the future

We have been happy customers of Laird and Sons for many years, so when we recently renovated our basement, we called to have them quote a new system. They recommended a top of the line, new unit that has saved us space, and after a few tweaks, works like a charm. Special thank you to Ryan and team, who did the installation and worked hard at solving an unforeseen issue, and to Mac for ensuring all was running properly. These guys really care that the job is done right!

After many years of good service with Laird & Son, I am planning to try a new HVAC company. This is with some regret because I have found the work of some technicians at this company really good. However, others have a more negative attitude and do not seem to genuinely care about my house and my HVAC system. What has sealed my decision to leave, however, isn't whether I had one or two bad experiences with maintenance. It is what I perceive to be the entitlement of company managers. All you have to do, to notice this shift is read their reaction to negative reviews. The tone is defensive, and in some cases even aggressive. A manager even suggested one review could be "fake". They don't seem to get it -- they don't respond to phone calls then blame the customer. They don't meet customer expectations, and blame the customer. They overcharge, then aggressively defend their "great" service. Customers have other options. I will buy a new furnace with a different company.

Having dealt with LAird and Son for the installation of our air conditioner , we naturally referred back to Laird and Son when our boiler was sadly on its last leg. Mack made the experience so much less painful as we could at least look forward to a professional installation and a more efficient boiler. When presented with the various brands and costs, we couldn’t quite make a decision. Rather than being quick or short, Mack patiently explained the pros and cons of each in detailed emails (outside of business hours) so we could ultimately make our decision with confidence. Knowing that it was the busiest time of year (mid-December), we thought the installation would be delayed, but again, you made it happen. Thank you Mack, Ron and the installation team. It’s always a pleasure to deal with an honest, reliable, professional team such as yours. Best Regards, Susan and Mike