Cathy in Toronto

We have three separate ductless air units and all were in need of repair. Laird & Son was the second call I made as the first was very expensive and couldn’t come out for a week. L&S sent a technician out in a few days and on a Sunday morning! Charlie spent three hours at my home. He was prompt, friendly and knowledgeable. He patiently explained everything and took the time to lay out options for me and helped me determine the most cost effective choices. He was able to repair two of three units, saving me thousands of dollars in replacement costs. And helped me order a replacement unit for the third one that was too costly to repair. L&S will be doing the new installation next week. In the heat of a record-breaking summer, I was impressed with how quickly L&S and Charlie were able to assist me. I have already recommended him to a friend, and would recommend him to anyone without hesitation. I only wish he did boiler repairs/servicing too, as I will be calling L&S in the Fall to service our boiler for the winter season. Prompt, reliable, reasonable and friendly service.