House Calls Renovation Advisors

Renovation Advisors
Toronto ON
Write a Review
Write a Review
Website
HomeStars
Renovation Advisors
House Calls Renovation Advisors
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for House Calls Renovation Advisors

Average customer rating:
9.7 10 (74 reviews)

Sort by

Marc
Marc
2 reviews Toronto, ON
10/10

A great coach to take us through a complicated basement reno

We waited as long as we could, but we finally had to bite the bullet and reno our basement. It was a daunting task, as we wanted to gut it, lower the floor, move the hot water, furnace and all associated plumbing and ductwork, waterproof from the inside, put in a radiant floor, etc. So it was a lot to think about for the first time that we had ever done a significant reno like this. After meeting with a few reno advisors, we decided to work with Jay because of his broad base of experience, his ability to create detailed CAD drawings of different parts of the project, and his network of high quality contractors.
Jay asked us all of the right questions to make us think about priorities for the project, helped us visualize what various layouts could look like, helped us make critical cost-based decisions like whether or not to underpin the foundation to get more headroom (which we ultimately decided not to do — no regrets there), and prepared everything we needed to get solid quotes from a number of high quality contractors.
Jay was very flexible in the planning process, helping us to go through a few iterations of the plan before settling on the final one, and saw us through the entire project by coming in for construction reviews at critical points in the contractors' work.
We ultimately ended up using one of the contractors that Jay introduced us to, and the quality of all of the work was exceptional.
Thanks Jay!

Was this review helpful?
Company Response

Thanks Marc. Working with you and your family was a great pleasure for me too. From our conversations, I know that your timing for starting, and then completing this project proved to be just perfect, as you now have a wonderful and comfortable family space that everyone shares frequently.

AJM Toronto
AJM Toronto
2 reviews Toronto, ON
10/10

Moisture issue in a Victorian house

Water was seeping into the front room of my Victorian house but I could not establish from where the moisture was coming. I wasn’t certain where to begin in terms of getting it repaired. Jay did a thorough inspection and identified the areas on the outside of the house that could be causing this problem. He provided a detailed report of the problem issues, the types of repair required and suggested tradespeople who were experienced in undertaking such repairs. I was more than satisfied with his service. It saved me time, money and a lot of frustration. I also appreciated his continuing follow up.

Was this review helpful?
Company Response

Thanks so much for your great review. It was a pleasure working with you too. Your home will "appreciate" all your love and care, especially now that these critical improvements have been completed.

Simon and Sheryl
Simon and Sheryl
1 review Toronto, ON
10/10

Basement flood remediation and renovation

Minor flooding in our basement after heavy rain caused enough damage that the insurance company ripped out flooring and removed a few feet of drywall. I've consulted Jay a couple of times for fairly minor problems in the past, and had excellent troubleshooting advice, so I called Jay immediately for advice.

Jay did what he's done before: looked around carefully, asked a bunch of questions, came up with a bunch of possible causes and solutions, analyzed the problem, and advised on a clear sequence of actions. He recommended three different contractors for three different activities, all of whom have been outstanding.

We now have interior weeping tile and a sump pump, with very high confidence that we'll have no more water problems in the basement. We also took advantage of the partially demolished basement to remove a no-longer-needed bathroom, move the laundry area and create an artist studio. Jay's help on all of this was invaluable.

All the work was done at a very modest cost and totally painlessly. Thanks, Jay!

Was this review helpful?
Company Response

Thanks for your trust and for this review. You were a pleasure to work with. I hope the new studio helps you to produce lots of beautiful art.

karen
karen
7 reviews Toronto, ON
10/10

Main floor: Powder Room and New Hardwood Flooring installation

We have only a small hall cupboard and needed a main floor bathroom.
Our plumbing stack is on the opposite side of the house.
Using the only space possible, Jay advised us on how to make it work, referred us to an excellent contractor, directed us to the right places for appliances and flooring. We then used the same amazing contractor to install new hardwood flooring throughout the main floor. We followed Jay's advice on the type of flooring to purchase. He supported our project all the way through. I highly recommend this company for both practical and aesthetic advice.

Was this review helpful?
Company Response

Thanks for your positive and thoughtful comments Karen. It was a pleasure working closely with you.

Joanna in Toronto
Joanna in Toronto
1 review Toronto, ON
10/10

Office renovation

Jay came up with an excellent solution that no one had suggested and
engaged a contractor who completed the work quickly and inexpensively. We needed to relocate the rabbi from the administrative area into a space providing privacy for pastoral duties. An innovative idea allowed us to create private access from the rabbi's new office to an existing washroom. In proposing the design for the renovation, Jay also incorporated additional storage spaces for both the rabbi and the office in general, which we very much needed. Everyone is happy.

Was this review helpful?
Company Response

It was my pleasure to help you all on this one. And, thanks for the excellent review. Much appreciated!

Alan in East York
Alan in East York
3 reviews Toronto, ON
10/10

Basement Insulation

I needed a professional unbiased solution -- a rare commodity -- on moisture and insulation in the basement. After a long search I called Jay at House Calls Renovation Advisors. Jay responded quickly and visited the site the next morning. He did a thorough study of the situation, pointed out and patiently explained the issues involved well beyond my expectation. And that was all in his friendly, professional, and unintimidating manner. What I liked is that Jay’s solution was practical and also affordable. I am writing this review because only five working hours after my first phone call to Jay I had a solution. Thank you, Jay.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks for your honest review Alan. House Calls Renovation Advisors was created exactly for owners like you: to be of helpful service by providing valuable technical advice and guidance before starting a renovation, no matter how small.

D & D in Toronto
D & D in Toronto
3 reviews Toronto, ON
10/10

Making Sense out of Flat Roof Quotes: Sound Advice and Peace of Mind

Jay Charendoff - Principal, House Calls Renovation Advisors provided clarity, guidance and perspective when we reneeded to replace the flat roofs of our house. With his background in architecture, he looked at both the big picture of our project and the individual details we needed to pay attention to. We highly recommend Jay to others who are trying to make sense out of renovation decisions.

Having interviewed several roofing companies that claimed expertise in flat roof construction, we were overwhelmed by the differences in their recommendations and the price difference of over $40K for similar work. We did not know who to believe or trust. Flat roofs require specific expertise. They are expensive and important investments in a home.

Jay recommended a roofing company with expertise in flat roofs that he had worked with in the past and had referred his clients to who gave him positive feedback. With winter approaching, we needed to make a decision. This roofing company promptly provided us with a quote.

Jay reviewed two of our quotes. One of the biggest and most stressful decisions was whether or not to modify the current water drainage system. We had areas of water pooling on each of the two roofs that needed to be addressed. These two quotes recommended removing a parapet wall on one side of each of the roofs and replacing them with an eavestrough and downspout.

Jay provided thoughtful technical advice using non-technical language so that we could understand the pros and cons of making these and other changes. He offered additional water drainage options to discuss with the companies we were considering, questions to ask and price points to clarify.

Jay took away the fear factor and gave us strategies to ensure that the information we were given was clear and that we were making informed decisions. Jay's perspective regarding the two extreme ends of the price quotes was helpful. He suggested that they were red flags that something was not quite right and that the middle price range was probably the most reasonable and fair.

We chose the roofing company that Jay recommended for a variety of reasons including their expertise in flat roof construction, feedback about their integrity, taking the time to answer our questions, and the trust we place in Jay. It was a mid-range price quote. Jay later provided valuable perspective mid-way through construction when decisions about enhancements to the original project plan needed to be made.

We also included Jay's recommendations that will make future roof maintenance simple, including during extreme winter weather.

Jay did a site visit and went up on the roof to see the progress of the work firsthand and then provided additional feedback. He took photos of the work to share with us.

Now that we are on the other side of roof construction, we are very grateful for Jay's advice and hand-holding. Having had rainstorms in the past week, the eavestroughs that were installed have made a noticeable improvement in water drainage. And an added bonus: the new roofs have improved our home's appearance and curb appeal.

Thank you Jay! D & D

Was this review helpful?
Company Response

Thanks for this fantastic and very detailed review! It was a pleasure working with you. I'm glad to see that you are happy with the roof and the roofer.

karen
karen
7 reviews Toronto, ON
10/10

RETAINING WALL RECONSTRUCTION

House Calls assisted us through an unexpected and essential job of removing a garage and building a new retaining wall- garden terracing. They gave sound advice on legalities, design and referred to an excellent construction company to do the work. Their involvement with the project was both practically and emotionally supportive. Cost was very reasonable, our calls and emails were answered promptly and we highly recommend working with them.

Was this review helpful?
Company Response

Glad to have been able to help out. Please feel free to call anytime.

Familyhome in North York
Familyhome in North York
2 reviews Toronto, ON
0/10

House reno

Severe damage was caused to our home. Mold from faulty plumbing, unlevel floors, to name a couple. Yes this was the contractors fault; however,In our opinion, this company did nothing but protect the contractor that was hired. We suggested firing the contractor half way through when the negligence became evident. We were
convinced not to, and things got worse. In retrospect we feel that we should not have listened to their advise.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Let this be a WARNING to all who provide consulting, design or construction services: CHOOSE YOUR CLIENTS WISELY.

Jordan in Toronto
Jordan in Toronto
2 reviews Toronto, ON
10/10

Full Basement Reno a complete success! On budget and on time!

We were planning to renovate the basement but not this fast! Sewer backed up with roots in the pipes, and our 25 year old furnace died. So we called Jay at HCRA and needed a plan fast. Jay helped us create a plan, did drawings and helped organize contractors to quote the job. We did a full basement reno - down to the studs, new plumbing and electrical. Everything went smoothly. All the contractors were great! All the work was done professionally and on time. It was a pleasure working with Jay! Now we're doing our kitchen with him!

Was this review helpful?
Company Response

Thanks for the great review Jordan. It was a pleasure working with you too. I'm very pleased with the final outcome and glad that we were able to identify serious problems with two very important, but less visible systems.
Amongst the obvious improvements to the space planning and the improved finishes throughout, the project included removing and replacing the old drainlines and installing a new high efficiency boiler (with integrated hot water). You will now get many years of enjoyment from your improved basement family room, laundry, gym and upgraded bathroom. Thanks again, Jay

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about House Calls Renovation Advisors

It's now August, 2020 and fortunately we have seen a steady reduction in the rate of coronavirus cases across Canada, provincially and around the GTA.

We seem to be feeling a little safer and more comfortable about starting our renovation projects, so now is a good time to have a chat with us here at House Calls Renovation.

Our company is a three-time award winner on HomeStars. We pride ourselves in working closely with you and your family at all stages, including space planning, design and permitting.

We can also help you avoid many of the costly pitfalls that lurk in the renovation minefield. With years of experience and hundreds of successfully completed projects, House Calls Renovation will expertly guide you through all the complex stages and many challenges of your project.

However, if you are already involved in a difficult situation with your non-performing contractor, House Calls can help here too.
In disputes, we have acted as Mediator for home owners, and where necessary, represented them in Court as an expert witness.

House Calls offers 1) many years of professional construction industry experience, 2) one of the highest client ratings on Home Stars, 3) several "Best Of" annual awards, 4) the successful completion of hundreds of residential projects of all types and sizes, 5) the ability to provide practical, 6) cost effective design solutions with your budget in mind, building permit drawings and permit applications to the City, and project management services during construction.

For more information, please connect with us at www.jay.charendoff@sympatico.ca OR Phone: Jay Charendoff Office: 416-638-4782 Cell: 647-889-4357

CATEGORIES
Renovation Advisors and Design/Project Management
SERVICES
Excellence in space planning, design, and project management to achieve both an enjoyable and high quality renovation experience.
SPECIALITIES
Space planning, design, cost assessment, budgeting, contractor due diligence and selection, construction contract review, contract administration, quality monitoring, project management.
WEBSITE
http://www.housecallsprojectmanagement.com
YEAR ESTABLISHED
2007
NUMBER OF EMPLOYEES
2
PAYMENT METHOD
Electronic transfer, cheque or cash
MEMBERSHIPS
LEED AP, Canadian Green Building Council, 2008
DIPLOMAS
B. Architecture, UBC; B. Science, York University;LEED Accredited Professional
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.