I contracted with a roofing company (whom I've used a couple of times before, and been happy with them) to install a Solar Tube. For those who don't know, it's kind of like a skylight, but cheaper and simpler to install. I wanted the largest size. The company brought that (a 22" one), but found that they couldn't install it simply, because the rafters were too close. They said they had to come back, and first cut away one joist and reinforce the adjacent ones. I called Jay to find out the implications. He walked me through the process and sent me links to some videos so I could see for myself. With that information it became clear to me that I didn't want them doing that disruptive work. After all, I wanted the solar tube precisely because it should be simple and quick to install. Jay also told me that there was a 14" tube which would fit between the joists, where the company had told me that my only choices were 11" or 22". With that helpful information, I got back to the company and told them to scrap the plan for the 22" tube and to order and install a 14" one. It's wonderful to have access to Jay's knowledgeable and reliable advice! Thanks, Jay.
- Company Response
Thanks Simon and Sheryl. Always a pleasure to help you out. I'm glad to hear you were able to sort this out with your installer. I do look forward to one day soon being able to safely visit and see the final installation, post Covid. Regards, Jay