Home Depot - Mavis Rd

Warning: This is a horror story.

In April 2012, Home Depot installed a new kitchen in my home that I had previously purchased from them. I have been happy with the kitchen and minor issues were fixed promptly. What I did not know at the time was that 3 three inch screws were used to attach an upper and lower cabinet right into a sewage plumbing stack behind the wall.

Fast forward to February 2014. My 19 year old daughter got very ill over a period of 6 weeks. After many tests she was diagnosed with a rare respiratory condition. After months of treatment she got better but continues to be plagued with skin, digestive, and headache problems. She was away from the house between fall 2014 and spring 2015 returning to the house in 2015.

For myself I experienced digestive, fatigue, and insomnia problems from 2013 onwards. In 2014 and 2015 I caught flu and colds constantly. I developed severe allergy symptoms that did not improve despite the season.

In October 2015 I noticed some dampness and staining at the bottom of the basement stairs carpet that did not go away. The basement was finished before I bought the home. I called in a plumber to investigate. As he started removing drywall the mold could be seen. The plumber kept investigating until he uncovered the source of the leaking and mold to be 3 three inch screws in the sewage plumbing stack behind the kitchen cabinets.

I immediately contacted my insurance and Home Depot. I even went directly to the store I dealt with and emailed the customer rep pictures of the damage. My next step was to find a mold remediation company and mold inspector. I found both on homestars. We left the home and it took a month for the remediation to be complete. The mold levels in the entire home air space were chaetomium and stachybotrys both elevated. Commonly referred to as toxic mold plus other types of nasty mold.

It is now February 2016. So far I have spent 10s of thousands of dollars on remediation and I haven't even got to the reconstruction part. Numerous visits to medical specialists for myself and kids. This is the response I got from Home Depot on November 18.0, 2015
"You may direct your legal representative to complete kitchens, who is investigating the claim you have presented. Home Depot is no longer involved in this matter"

I have no idea who their subs contractors are or care because I hired Home Depot. They have managed to give out my private phone number and email address to their so called sub contractors. With one of them I was being harassed via phone and email to the point I retained a lawyer. With the other one their insurance company is phoning me to get in contact with the sub contractor.

I did warn you that this was a horror story. The bottom line is to never hire Home Depot to install anything because they do not stand behind the work or care about their customers.

But Dewalt multi tool kit service was excellent I am was on sale unaware of the sales staff advised me save $20 excellent service. Staff always kind and courteous willing to go out of their way to assist customers

I bought rat killer product from home depot. Product was not effective. They gladly refunded me the cost of the product. Good customer service. I will recommend Mavis & dundas location to every one.

Home Depot was very helpful with selecting the right paint to renew my kitchen cupboards. They also helped me select the right handles to replace the old ones and modernize the kitchen. I am looking forward to going back so they can help me select the backsplash.

Brought in a paint chip from a wall, service person matched colour and advised me on best paint to use, and other tools for the job. They were patient and friendly.

I needed a whirlpool tub that was not in stock and the associate was very helpful in ordering a Mirolin brand which I believe is located in Toronto. It came as scheduled and was given a call when it arrived. I found the staff to be helpful and answered all questions.

The cost was for the tub only, the material for the whole bathroom reno came to $8745.00

I would definitely shop at that location again.

Have always had a good experience at this location. Have to have keys cut often and have had to go back to other locations to have them re-done which is a hassle. This Home Depot location has always had fast, friendly service in this regard and the keys are always done correctly the first time.

We moved into our place 12 years ago and have been rennovating the place the past 3 years, doing little jobs here and there. Kitchen floor tiling was something that was never considered as the previous condition tiles were decent. Have done laminate flooring ourselves before but never stone tiles for kitchen. Went to home depot on mississauga and was greated by a employee with smile. immediately the experience started off well. he asked us what we were looking for and hooked us up with a contractor. his name was Paul, he took the time to sit down and help us figure out exactly what we wanted. was very patient and answered all our questions. it was a longer visit but that was expected. the price was somewhat negotiable and fair. Paul was always punctual and was friendly during work. often striking great conversations. quality of job was what I expected from home depot and him... excellent! Would definitely recomme d.

From the moment I walked in the sales staff was so pleasant and helpful. Something I thought would be such a difficult project turned into great experience. I would definately recommend them to everyone.

A few weeks ago, I went in to make a purchase, and the staff in the blinds and drapery section was very helpful. It turned out that, as premade blinds are standard sizes, I purchased the incorrect length. Dawning the receipt, I went back to make a quick swap, when the lady at the register was extremely rude. I don't know why they hire people of this caliber, or put people in the public eye when when they are so miserable.