Hamco Heating & Cooling

Mike the Hamco Boiler & HVAC technician was excellent: effective in reolving our issue, and did it very efficiently, politely, and professionally.

called hamco early Saturday morning because our furnace had quit . the person on the phone and the service man were good .The only complaint i have is being charged a diagnostic fee $165.00 when he opened up the furnace within 10 seconds he said your ventor is seized .Ten seconds for $165.00 seems a little much i thought they would at least used some kind of equipment to check it out. I asked him how much to fix it .He said the part was around $1000. and it would be $ 200.00 more if i wanted it done today. By the way it was just a regular Saturday no holiday. Feb morning no heat i said yes at that time he told me it would cost me $1250.00 to $1300.00. he finishes the job and i got handed a bill for $2100 and change a far cry from 1250-1300. I had the exact same problem last January at 11pm that i would assume could be classified as after hours this tech changed the venter for $1200.00 complete. I would not recommend this Hamco to anyone. oh ya the charged an extra 150..00 for the supplier to open up to get the part GOOOD WAY TO INCREASE YOUR PROFIT maybe find a new supplier that works regular hours or try to stock some regularly needed parts it is your business of repair is it not

This company was highly recommended but we are very disappointed.
Substandard service was provided by to 2 inept technicians.
First technician misdiagnosed the problem on our air-exchange system and ordered a costly part (control board). The new control board not only did not fix the problem but created a new problem.
Second technician, who was to correct the problem free of charge, was unfamiliar with the system. After trouble shooting for approx. 2 hours unsuccessfully he ordered additional unnecessary parts and left disconnected wires and the control board exposed.
After I enquired about an update, the dispatcher was going to schedule the technician to install the ordered parts at a cost of an additional $300.00 plus. This I refused and
requested to speak with the service manager and was promised a call back. That was over 2 weeks ago and I am still waiting.
I refuse any further service from this company.
Note: the actual problem was a faulty cable to one of the control-wall switches.

Very satisfied with the service you go above and beyond to provide. I am confident when I call for service that I am in good hands.

Nolan came today, he had my air conditioning problem solved in 10 minutes of being in my home. He was polite and kind! Thank you Nolan!

I had a Daikin air conditioner and furnace installed by Hamco. I went with Hamco over other contractors because Andrew's excellent sales skills along with reviews online gave me confidence that Hamco would do the job right, and would give me the best chance of being satisfied in the end.

I have never been so wrong or so disappointed. Problems started with the install when the HVAC techs ruined a $90 linen towel that were in a hamper on the other side of the furnace/laundry room by using it as a rag to clean up what appeared to be some kind of caulking/sealant. After they left, the work area was left a huge mess. Workmanship was subpar with leaks where they had attached ductwork to the air handler.

In determining sizing of the AC, Andrew appeared to use a general rule of thumb instead of doing a proper heat load calculation. He suggested a smaller capacity air conditioner than other contractors, and 2 tons smaller than the one I currently had installed. I decided to trust him because of his experience, the Daikin Comfort Promise (which guarantees that a Daikin Comfort Pro will correctly size and install your system or fix it at no cost to you), along with Andrew's personal guarantee that Hamco would make things right if there were any problems.

It turns out that this trust was misplaced. The house regularly went 2 degrees celsius above the thermostat setpoint in July/August. Andrew and Hamco refused to make things right. The Daikin Comfort Promise turned out to be worthless. In the end I had a proper thermal load assessment done by an engineer which found I need 53,000 BTUs of cooling. This is equivalent to just under 4.5 tons, and 1.5 tons more than the 3 tons Andrew calculated and had installed.

Since Andrew made a mistake, I expected him to fix it by replacing the installed AC with an appropriately sized one. Instead, Andrew's solution to the undersized AC was to claim that a second-floor room set up for listening to music was essentially a server room, and that server rooms typically need extra cooling.

When I questioned how an amplifier and receiver with a typical active load under 200W or 600BTUs of heat generation could make the entire house so hot, he continued to nonsensically assert that it was a server room, and server rooms need extra cooling or they can heat up the whole house.

Andrew decided that the best solution to him miscalculating the thermal load and air conditioner capacity was not to replace the air conditioner with an appropriately sized one (even when I offered to pay the difference in equipment cost) with an appropriate sized unit. He said the only thing he could do was to sell me a second HVAC system (mini-split) for the second floor at an additional cost of $14,000.

Eventually I contacted Daikin, and attempted to get them to hold Andrew to the Daikin Comfort Promise. Daikin's only response after Andrew's failure to uphold the Daikin Comfort Promise was to say that they do not deal with end-consumers. I eventually learned that the Daikin Comfort Promise is part of a marketing program that Daikin offers to help contractors sell more Daikin product, and there are no repercussions for the contractor unless the they were to act fraudulently toward Daikin itself.

Our yearly maintenance was done today. The service tech is always reliable, on time and professional. Very satisfied with HAMCO!

I just had a Hamaco furnace check up. I bought my last and current furnace and AC from Hamco 16 years ago.

Still gping great. The service is second to.none.
Charles Burlington

We've dealt with Hamco for a long, long time. Telephone calls are handled pleasantly and efficiently and the service men have always been polite, knowledgable and on time. Today, we had Daniel M., a friendly young mechanic who patiently explained some of the finer points of our thermostat system for flexible timing. Hamco seems to always have good people.

We called Hamco when our furnace stopped working and they replaced the igniter. We had a couple of intermittent issues with it not starting up properly after that and they came out under warranty, even though it turned out to be nothing to do with their installation. Their technicians and HO staff all seem knowledgeable, helpful and responsive.They're now our go-to company for all future HVAC work. Recommended.