Gerry's Roofing & Siding Inc

I had a minor water leak on the roof of my house that began causing water damage in my bathroom. After some research, I called Gerry's Roofing and Tim (one of their scheduling managers) booked an appointment for me within the next couple of days to fix this issue. On the day their service technician were scheduled to arrive, this is when my problems with this company began; no one came that day and no one even called to let me know that they wouldn't make it. I called them back and no one there had an explanation of what happened, but I was assured that they would look into it and that I would receive a discount due to their error. So I ended up scheduling another appointment date with Tim and again, the same thing happened: their service technician was a no-show and no one even gave me a call to let me know the technician wouldn't be able to make it on that day. This kind of customer service is unacceptable! I called them back and let them know my frustration with this situation. I'm a fair person and understand that a technician might not be able to make it on the scheduled date for good reason, but it's not unreasonable to expect at least a call letting me know they can't make it and to reschedule the appointment. Eventually, they did send a service technician (Norm) by the next day and he was great to deal with and it appears that he fixed the leak on my roof. Nevertheless, it took almost 3 weeks to finally get them to send someone, and that was only because I called them many times to follow up since no one called me when the technician never showed up on the scheduled day. To make matters worse, they never gave me a discount on the service and ended up charging me the full amount, which was contrary to what I was assured. I called them again to express my disappointment on the lack of a discount and still, to this day a few weeks later, no one from Gerry's has called me back to address this as I was promised. Due to this lack of basic customer service, I will no longer be doing business with this company in the future and recommend no one else does either.

Great job again.Cyle, Paul and Fred did a great job. Very clean work came on time friendly, and professional.Will call them again for other work.

A strip of Fascia had come loose on my 2nd Floor Gable. Although Gerry's Roofing did not do original installation, they were able to complete the repair. The whole team from initial call to service (Karena, Tim & Norm) were responsive and professional. The repair completed by Norm was excellent and efficient and he took the time to look at another repair I was concerned about. I would definitely recommend and use Gerry's Roofing again.

Had eaves and leaf guards installed. Very competitive pricing. The installation crew of Kevin and Mark were very informative and excellent workmanship. Company representative came by for follow up when job completed nice touch. Would highly recommend very pleased.

We've been dealing with Gerry's Roofing & Siding for many years and have always been happy with their work on our roof and siding. Recently after a windstorm we noticed that one of our shingles appeared to be lifted. We called Gerry's and before too long, Norm Spearing turned up. He checked in, assessed the minor problem, went up on the roof and fixed it in no time. We continue to be very satisfied customers.

My experience working with contractors usually leaves a little more to be desired. Often, you'll find they'll show up late, have poor communication, disappear once complete, things of that nature.

That wasn't the case when I worked with Gerry's!

I was completely blown away firstly by their communication. After the first call, they sent their rep Jason to drop by the next day to provide a quote and to evaluate the job. I really felt like I wasn't being oversold on the job, either - the siding ended up having to be completely redone, but I could tell Jason was very conscientious as to whether anything could be left as is for the time being and to instead focus on areas of contention, which was much appreciated. We opted to replace the entire thing as they offer a lifetime warranty on their work, so I liked the protection that offered. He was very thorough in evaluating problem areas, and took the time to explain what could have caused the damage and where the original installation may have gone wrong. I never felt in the dark about the work that goes into the trade, and had all my questions answered. I felt very informed about what work needed to be done.

After the siding had arrived in-store and shortly before installation, we had another visit from Greg, who stopped by to evaluate the project before work began. This was a nice touch that really solidified my confidence that the work would be done well as the level of detail and thought put into it before the project had even started was impressive. He again walked me through the work that they were going to do, finalized a few details, and ensured I was fully onboard and understood all the information regarding the project.

The installation matched the level of professionalism I had experienced thus far.
I was so surprised to have Fred and Allen to show up everyday at the exact same time every morning to start work. It was never a question of when the work would start that day like I had experienced with other contractors - they were very punctual and very professional. Being able to predict the schedule was a definite plus.
They did an excellent job making sure the siding was properly installed, and they were quite quick about it, too.
When there was an additional issue found around the windows, they didn't hesitate to run it by me first and see what I wanted to do. They and Jason had quickly prepared a quote for me to weigh my options which made making a decision that much easier. It ended up working out way better getting the additional work on the windows, as our upper floor rooms are now more soundproof and retain the temperature much better.

Finally, once the job was complete, I was pleased to get a call from Greg informing me that he would again be stopping by to go over the work that had been done to ensure it was up to his standard. Quite a nice little touch, as I had expected that once the work was done, I wouldn't see them again unless there were issues!
On his inspection, he was very thorough - he went so far as to send a few of his team later on in the week to clean up some hand prints left on the siding from the installation, and to sweep the perimeter of any debris that may have been left behind. He also made note of a small area where the floors connected that he got his team to seal. All around, it was nice to feel like they really take pride in their work and have a very high standard when it comes to their definition of a "job complete."

Overall, this has been a great experience and I would gladly recommend Gerry's Roofing to anybody who needs work done!

Thanks again for all your work.

Was able to get my roof repaired quickly and as planned. They were also able to add us in their schedule and got it done before the cold weather came.

I have been having issues with my eavestrough for a few years and decided to enlist Gerry's for a quote. They have so many great reviews!
The project consisted of new soffit, fascia, eavestrough, downspout and garage door capping. I am extremely pleased with the workmanship, attention to detail and quality mindset that was put forth when completing my job. Everyone I dealt with was friendly and obliging with any questions I had of which I had many as this was a big project for me to undertake. The clean up upon completion was miraculous at every stage. Many thanks to Jason (Sales), Greg (Project Manager), Anwar & Crew (Soffit, Fascia, Garage Door Capping) and Mike & Kevin (Eavestrough & Downspout install) for the beautiful facelift to my home.

We had a major leak on our roof and Gerry's Roofing sent Franco out to price the job. Franco was extremely knowledgeable and talked us through the process of the repair. The roof was installed by Ed's crew which consisted of Ed,Dillon and Brandon all were very polite , hardworking and did an excellent job. Greg and George over saw the project and came both during the job and after for a final inspection. They then went over a checklist with us and made sure we were happy. We would throughly recommend this company

Small group of shingles shifting that needed to be straightened and nailed in place. Repair team was courteous and respectful of surrounding properties and neighbours. Work was completed in minimal time and work crew waited for my approval before leaving.