Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (392 reviews)

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Nina in Toronto
Nina in Toronto
1 review Toronto, ON
10/10

Replacement of patio door to deck

I had an old patio door leading out to my deck. It got so bad that it would hardly open and close. My neighbour recommended Gem Windows & Doors, and the whole experience with them was excellent. Seymour (Sales) was informative, professional and responded to my phone calls and e-mails. Walter (installer) and his assistant completed the installation quickly, thoroughly and were very tidy. The new patio door makes a fantastic difference from inside and out.

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Brian from Ossington Village
Brian from Ossington Village
47 reviews Toronto, ON
10/10

Sliding Door & Windows

I bought a sliding door for my second floor balcony from Gem Windows about 2 years ago. Overall a great experience. I remember the salesman in the showroom showing us a bunch of options and offering a whole range of selections and choices in both doors and windows.
I wish I had asked them for delivery, because getting the window to my place was a challenge. I recall a slow drive down the Queensway hoping the pieces wouldn't slide out the back of our SUV.
But overall, highly recommended. Good price, decent service, lots of options.
Gem was great and followed up.

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norm
norm
3 reviews Toronto, ON
8/10

Replaced all windows and doors

Although they were 2 weeks later than promised and they made a couple of mistakes on sizes, we were very impressed with the workmanship of the installers and would recommend them to anybody. Just carefully check your order and call them to follow up on deliver.

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Toffee in Markham
Toffee in Markham
3 reviews Thornhill, ON

First Review

6/10

Installation of Doors and Window

I have used Gem Windows and Doors for two sets of installations over approximately 5 years. I got great service when Spiros himself was working with me, but the salesperson in the office that I got transferred to for the second set of windows was slow to respond and didn't seem to care about my project.
The main grievance I had with the sales people is that they suggested and installed awning windows on my second-floor and there is no way to clean them. I would have expected them to strongly suggest sliders...when I said something to them about this they didn't suggest any alternatives (or compensation for their bad advice).
==
The installers however are great. The are professional, helpful and upfront about things. They cleaned up well and did the job in a short amount of time.

1 of 1 people found this review helpful.
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Neil in Etobicoke
Neil in Etobicoke
2 reviews Etobicoke, ON
2/10

Patio / screen door installation

We hired Gem to install a patio door with a retractable screen door in our kitchen. The work on the installation was excellent, but the salesman (Seymour) was a complete loss. We pointed out a handle that we liked, but asked for one without a key-lock on the outside which he happily sold us. As it turns out, that style only comes with a key-lock. Even at that, they didn't have the right handle when they came to install the first time, so they had to come back when it finally came in.

We also had problems with the quality of the retractable screen. The one in the showroom was very sturdy and had protective tape at the top and bottom of the screen, and that is what we pointed to when we ordered one. The one they installed was a different style, with a tendency to twist when you open/close it and with no protective tape, so I expect the screen will start to fray before long as it occasionally gets pulled out of the track.

When we complained about this, Seymour's attitude was very condescending and rude. He wouldn't return phone calls, or get back to us when he said he would, ever, so I kept having to go back down to the store to try and get him to correct the situation. Every time he'd find some new excuse and say he'd look into it and get back to us, and he never did. Eventually the screen door was replaced (due to a minor flaw) with the exact same model, but slightly sturdier, so we decided to take it as a learning experience. They got our money on this deal, but we've got more doors and windows to replace next year, and they won't be seeing another cent from us.

3 of 3 people found this review helpful.
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Company Response

Please find our response to the above review. Since it's posting on October 22, 2008, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Neil in Etobicoke" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to a customer, "Neil' therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.

Brian in Mississauga
Brian in Mississauga
1 review Mississauga, ON
10/10

Window replacement for entire house

They have a showroom in the westend of Toronto and it's good to check that out first. They replaced all our windows with energy-efficient windows and the total cost was $6,000. We are pleased with the windows and the service since it has been installed 2 years ago.

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CM - Etobicoke
CM - Etobicoke
3 reviews Toronto, ON

First Review

9/10

Replacement Window Parts

We have already referred Gem to a relative looking for parts for their casement window.

Jim at Gem is a very helpful, knowledgeable and approachable guy, apparently the only person in charge of and with access to the parts department. Be sure to phone ahead to make sure he is there to save yourself a trip.

We bought replacement parts for two casement windows and the replacement lock part for a sliding door. Jim readily explained and willingly demonstrated, using a window on display in the store, how to properly and easily (yet to be seen!) install the window parts.

The price was reasonable, too, compared to the prices I saw at a leading box store with similar but not the correct hardware we needed.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.