Gem Windows and Doors

Gem Windows, Jim Christopoulos, Production Manager was excellent. Even though the door latch was out of warranty he replaced the part for free and when problems arose with the reinstallation ... he made a house call. That's customner service you see everyday!

We first started using GEM about 17 years ago when we had to replace the screen door at the side of our house. We have an old house, almost 100 years old, and nothing is standard sized. I called around to various places and the only company that was helpful and happy to provide and install a custom-sized screen door was GEM.

We have since replaced almost all our windows (over the years, a few at a time) with GEM, including a back patio door that was oversized, not standard. We recently used GEM again to replace our front door as well as our front hallway windows, and 2 other windows in bedrooms. The GEM salesperson listened to what we wanted, made some suggestions that fit our budget but would still give us the effect we wanted, and everything followed from there. The installers are very neat and clean up thoroughly after themselves which we (and our neighbours) appreciated. The door and windows look amazing.

I purchased a beautiful door and hardware from Gem almost 3 years ago. I recently called them with an issue and they came out the next day. Gem's customer service doesn't end the minute the sale is complete. With quality and service like that, I would definitely recommend Gem to my friends and family.

Length of time from ordering was very long. I was told approx 6 weeks and it took 10 weeks. The instalation was fairly quick, only the one day for six windows, which I expected. The workers were somewhat tidy but seeing that there was some snow outside making the ground a little wet, they could have been more careful and laid out tarps on the floor instead of tracking water and salt into the entire house and over wood floors/stairs. Their cleanup was fairly good other than some minor debris.

We were very pleased with the entire service, from the representative coming to our home to go through the different styles of doors, with an accurate approximation of when the door would be installed. \the contractor who actually installed the door, was efficient, very clean and tidy.I WOULD HIGHLY RECOMMEND THEM. THANKS

We liked the initial sales consultation that was provided, and the price was comparable to a brand name box store. As well, the installation was handled professionally with little mess or disruption to our finished home.

Our biggest issue was we had the initial consultation on October 22 and installation January 4. While we made a change to the original order and added in another window, it shouldn't have extended the 4-6 week expectation that was given to us to 10 weeks.

We would still use Gem again in the future if the product/price meet our needs. We will provide Gem's name to friends if asked for a door/window place.

The staff at Gem Windows & Doors were very helpful from the minute I walked into their showroom. I knew exactly what I wanted and they were very professional and did not try to sway me in any way or talk me into somethhing I didn't want. The workers were exceptionally friendly and arrived exactly when they said they would. They also put in my new door bell for me.(no charge) They even offered to help me with a small home repair project I was working on! They estimated the job would take maybe 3 hours, they were done in just after 2! I would definetely reccommend this company. I love my new door!

This was our third time using GEM. This time Walter was our installation chief. As with the previous two occasions, the installation crew arrived on time, protected the inside work area and access with drop cloths and performed the installation quickly in a very professional manner. They took away the old windows and cleaned up the work area. Walter showed us the finished work and answered any questions we had. We are very pleased with our new windows.

2 of the 4 windows in our basement needed replacement after we moved into our house. We got a couple quotes and GEM was pretty much typical and since they were local decided to go with them. Apparently it's their busy time of the year, so it took about 4 weeks to get the window measurements confirmed and then another couple weeks for the installation. It took a bit of followup to get the scheduling for the window installation but was impressed when they were able to do it just before Christmas.
The installation went very quickly and the installers were even early for the appointment. Very good quality work and the windows are working great and a huge step up from the old steel frame ones.
We'll definately contact them again when it's time to do our doors !