Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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87%

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Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (400 reviews)

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conrad s. monteron in Mississauga
conrad s. monteron in Mississauga
1 review Mississauga, ON
10/10

kitchen patio door

the job was really professionally done. installation was completed and very clean. both workers are very friendly and accomodating. all the materials were in excellent shape. and also the give a complete instruction on how the patio door operates.

Approximate cost of services:
$2,000.00
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Peter Besler in Etobicoke
Peter Besler in Etobicoke
4 reviews Etobicoke, ON
0/10

Window replacement

It's been 8 months and all they did was pocket my deposit of $2825.00. The measurer was completely incompetant. I had to help him do the job or the meausrements would be wrong. His girlfriend came along with him to help him measure. I have demanded my deposit back for the past 3 months and all they have done is laugh at me. I now must take them to court to get my deposit back. The stress and hassle is unbelievable. I feel like I have been set up and robbed. It is absurd how they have blatantly conned me when I tell people I know they are shocked. Please call me if you don't believe me. Peter Besler 416-594-2257

Approximate cost of services:
$10,000.00
2 of 2 people found this review helpful.
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Company Response

Please find our response to the above review. Since it's posting on October 10, 2010, we have made every attempt to identify the customer so that we can respond to their concerns. We require additional information to be able to clearly identify this specific customer. We would like to very much speak to "Peter in Etobicoke" because we have a Service Care Department and an Installations Care department, and regular surveys are conducted to ensure complete customer satisfaction. To date, we find no record of a report which can be related back to the customer, "Peter" therefore, we are asking for Home Stars' cooperation and have yet to hear from the writer. We remain available and eager to rectify any concerns they may have. Yours sincerely, Spiros - President - GEM Windows and Doors.

hillar liitoja in Toronto
hillar liitoja in Toronto
1 review Toronto, ON
10/10

installed several big windows in my house over a period of years

gem windows has always done a great job installing windows - they are on time, price estimates are always accurate - very trustworthy company - friendly + efficient service - best of all the windows are installed perfectly - no draughts - they look beautiful

Approximate cost of services:
$4,000.00
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Company Response

Thank you so much for your continued patronage.

J & D in Toronto
J & D in Toronto
1 review Etobicoke, ON
8/10

new door

Gem Windows followed through promptly with requests. The installation of our door was done quickly and effectively. Returning phone calls promptly is an area where the company could improve their service as we had several occasions when we had to wait for a few days for a reply to a query. Otherwise, we were very satisfied with Gem.

Approximate cost of services:
$3,700.00
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Company Response

Thank you for your patronage!

Glenn Carmen in Etobicoke
Glenn Carmen in Etobicoke
1 review ,
10/10

Window replacement

Gem Windows products are exceptional and they are a very good company. This is our 3rd time using Gem. The installers were efficent and were respectful of our home being neat and clean. Price was better than the competition and our account rep. was very professional & responsive to all enquiries. Would highly recommend to others.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for the positive response. We look forward to your continued patronage.

Gem Windows and Doors

John in Toronto
John in Toronto
1 review Toronto, ON
0/10

screen door

...took over 5 months.ordered the door in early Sept ...was installed ..at the end of feb....was mis lead over and over ..by far the worst company i ever dealt with.

Approximate cost of services:
$550.00
1 of 1 people found this review helpful.
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Company Response

Hi John,

I have looked up your name in our system and realized that all of our jobs were installed before December 31st, 2009. There was one door where there was a supplier issue which we directed immediately to them.

I will agree with you that due to the overwhelming response to the Home Renovation Tax Credit there was a delay in installations. The product took much longer to produce due to the increased demands on manufacturers and our crews were working days, nights and weekends to accommodate our clientele. It was certainly a government program that obviously worked for everyone.

Diane White in Mississauga
Diane White in Mississauga
1 review Mississauga, ON
10/10

Screen door installed and a dining room window

Excellent company. I used their services also in the fall of 2009 for the installation of basement windows. They were professional, very clean and informative workers. I found the quality to be excellent and the cost was comparative if not less than other suppliers. Very pleased with this year and last years services by Gem Windows and Doors.

Approximate cost of services:
$1,000.00
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Company Response

Thank you for your continued patronage.

Gem Windows and Doors.

Mary Lim in Mississauga
Mary Lim in Mississauga
1 review Mississauga, ON
9/10

windows replacement

Had to argue with the younger polish guy regarding taking his shoe off before going upstairs. It's their safety shoe but I told him his shoes are so dirty. That's the time he went out to get the white cloth and lay it on the stairs and carpet
My family walks barefoot on the carpet upstairs and its hard for me to clean the entire upstairs if you know what I mean.
But with regards to doing their job their ok.

Approximate cost of services:
$4,900.00
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Company Response

Thank you for the feedback and it has been addressed. It is a health and safety policy that they wear work shoes during the whole installation. We apologize for the inconvenience and I'm happy to hear that the installer took appropriate measures to rectify the situation.

Thank you for your patronage.

Gem Windows and Doors

John S.
John S.
1 review Etobicoke, ON
10/10

Replacement of main floor windows

We replaced the ground floor windows in our Etobicoke sidesplit and we were very pleased with all aspects of the job by Gem Windows. The pricing was reasonable and the installation met all of our expectations. There was also a prompt friendly response to all of our questions.

Approximate cost of services:
$8,000.00
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Company Response

Thank you Mr. Slidder for your patronage. We look forward to working with you and your family again!

Gem Windows and Doors

emmanuel efealukwu in Etobicoke
emmanuel efealukwu in Etobicoke
1 review Etobicoke, ON
10/10

front door replacement

I was really impressed with the qualty of the sale and service provided, from the attention to making the choice of the door, to the delivery and installation, impressive.Will definitely return for more service when needed.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for your patronage!

Gem Windows and Doors

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.