Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 12 timesBest of 2019winner 12 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2493 reviews)

Sort by

George &.
George &.
0 reviews Mississauga, ON
10/10

windows

Clara installed windows in our home in Mississauga as well as my daughter’s home in Burlington in 2016. We have never encountered problems until recently one of the our upper release sliders got stuck in the down position preventing the window to completely close. I contacted Rita at head office who in turn directed me to Adam who was able to resolve the problem over the phone within one day after me contacting Rita!! This is an example of the excellent service Clera provides to their customers and we would highly recommend their windows.

0 of 1 people found this review helpful.
Was this review helpful?
Company Response

One of our favourite things is to start our day with a lovely HomeStars review, George. Thanks so much for yours!

stewart.kathy
stewart.kathy
0 reviews Stratford, ON
9/10

Supply only windows and door for sunroom.

Seems to be exactly what we ordered as is expected. Delivery was longer than we had hoped probably due to weather and time of year (Christmas) . Good people to deal with.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

You're going to love your new window and door from Clera, Stewart. Great investment in your home. Thank you, for choosing Clera.

MCook
MCook
0 reviews Orillia, ON
9/10

New front door installation and 4 new windows installed.

The men that completed the work were very thorough and efficient.

They involved me in the discussion when some wood rot was found, and explain how they proposed to repair prior to the installation.

After the installations were done, they endured the trim work was fully complete and even put tied the nail holes in the trim.

Only "bad" thing to notes was when they left they didn't close the garage door (where they had connected to the power). Very minor, to say the least.

All old items and construction mess was cleaned up and removed, and it was all done in about a 6 hour time-frame.

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

Dear Mcoock, Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

aupham
aupham
0 reviews Innisfil, ON
3/10

Three doors where installed

The installers where very good, but the sells person was not as honest as could be, the doors are not the quality we had hoped for.

2 of 2 people found this review helpful.
Was this review helpful?
Company Response

Hi Anne, this is Rita from the customer Service Department. I'm sorry to hear that you are dissatisfied with your door purchase. I first reached out to you on Jan 13th to discuss the issue that you had with one of your windows and I followed up with you almost on the daily basis to confirm the status and to verify if the regional manager had been in touch. Speaking with you today you informed me that the issue has been resolved.Also, I will like to Thank you so much for telling how much you enjoyed talking to me and how much I helped you.

avlonasm
avlonasm
0 reviews Vaughan, ON
10/10

New Windows

After receiving untimely or inaccurate information from other companies, I contacted Clerawindows. I could have saved myself lots of time and frustration! We are so happy with both of product itself as well as the installation. And the service department is the best, Rita assisted me with my torn window screen from start to finish. And she could not have been more gracious and patient with us!! I will always ask for Rita in the future and will definitely refer your company to everyone!!!

0 of 2 people found this review helpful.
Was this review helpful?
Company Response

We are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

Shawn
Shawn
0 reviews Richmond Hill, ON
10/10

Service for Windows

Warranty Service - they were quick to return calls and very accommodating. They were polite, and willing to find any details in order to help out.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

We are so pleased that you're happy with our products and installation. We truly appreciate your kind words, Shawn!

bozoandjagagro
bozoandjagagro
0 reviews Toronto, ON
10/10

Padio door lock with key.

Clera windows instaled windows and padio door on my house November 2014, they did excelent job. Door lock on my padio door dreak-down December 2019 did nok lock any more my padio door. I did call CLERA WINDOWS. I did talk with service manager-RITA and told her what happend. Rita did talk to owner of Clera windws. Owner told Rita to order new lock with key for my padio door FREE OF CHARGE.In a week time they did call me to come to pick up new lock for your padio door and I did. I did instaled may self. Thanks CLERA WIDOWS,Thanks RITA and owner of Clera Windows.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Clera works hard to provide our customers with great products and installations, We are very happy that you're enjoying your new windows
and doors from Clera.

shawnhilland
shawnhilland
0 reviews Barrie, ON
10/10

Double sliding patio door

Work was done quickly, and amazing quality. Our entry to our backyard is lovely, and warm. No cold air coming in no more :)

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the lovely review, Shawn. We do our very best to treat every customers home as if it were our own. Thanks for the kind words!

demietre
demietre
1 review Toronto, ON
10/10

windows

Clera Windows + Doors were amazing! They do very good work. They spoke to me in a manner that I would understand exactly what is needed to be done. I was more than satisfied with the work they did on my windows. The work was done on time and at the price that was quoted. The finish product was an A+. I would definitely recommend them.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

It's always great to get positive feedback from our customers, Demietre. It's deeply satisfying to know that we've made your home a little bit better!

Private User
Private User
Private User reviews Toronto, ON
10/10

Storm Door

We needed a storm door replaced and ended up going with Clera for the job. From Jon in sales to the installer, we will definitely recommend Clera to our family and friends.

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.