Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 14 timesBest of 2021winner 14 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3021 reviews)

Sort by

tika in Madoc
tika in Madoc
2 reviews Vaughan, ON
10/10

Windows

Koodos to Ken from Clera Windows + Doors. No pressure, came to my home, brought a sample window, let me examine it and the rest was up to me. Had them installed in April of this year and he's been there if for any reason I needed to ask any questions.
I had other windows that I had purchased in Sept of 2019, which (with the aid of Ontario Consumer Affairs) were picked up by the original company and a full re-imbursement was made to me.
I am unfortunately skeptical of my new windows from Clera and will be until after the winter months of 2021/2022 are over. With the previous company I was told "you have to expect a little rain, cold, wind and flies to come in". Here I thought windows were to keep out the elements. I now have good windows and they are from Clera.
I learned a valuable lesson even at my age of seventy-two, go with the company that makes the product NOT with a company that just sells it.
Ken, you and your installer Jeff are terrific.......Thank you, Kaylene

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Tika,

Thank you very much for the amazing 10-star review!. We are very happy that Ken and Jeff met and exceeded all your expectations. They will be trilled to read your feedback on how pleased you are with the service that they provided you with.

We are sure you will enjoy your new windows for many more years to come.

Enjoy in good health!

Gerry
Gerry
1 review , ON
10/10

Window replacement

Jerry and his team did a great job. I have a 150 year old house where nothing is square or straightforward. They took their time, explained everything and made sure that the fit was perfect. They also custom made the outside flashing so it fit the look of the house. The installers were on time, efficient and polite. I believe I got a very good price and have great windows that will last. Gerry Miller, Bishop's Mills, Ontario.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Gerry,

Thank you for the 10-star review and for trusting us to be your source for top quality windows. We are pleased to hear that your experience with Jerry and his installation crew was a good one. We will make sure to let them know about your great feedback about their work.

Thank you again for your business and we hope you will recommend us to your friends and family!

littledewy
littledewy
0 reviews Ajax, ON
10/10

Window Replacement

Needed to have to upper front windows replaced and after looking around for quotes was referred to Clera windows.
Great company to deal with right from initial visit for quote to installation. Once quote was agreed upon was given an approx installation date inside 2 months which was delivered.
Installers were courteous, knowledgeable and kept work area clean.
Overall a very professional company.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hi Littledewy,

Thank you so much for your business and your great review. At Clera Windows and Doors we always strive to make sure that all our customers are happy with their purchases. We really appreciate your trust in us and we look forward to assisting you in future projects.

The Clera team wish you the best!

kf1walkey
kf1walkey
0 reviews , ON
10/10

NEW WINDOWS

The windows in the house were original window from 1993 and I was so ready for new ones. Just love the job and the windows that Clea installed. Highly recommend them.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera Customer,

Thank you for sharing your experience with us! We certainly appreciate your kind words and recommendation. We're glad we were able to meet all your expectations!

Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors!

Private User
Private User
Private User reviews Vaughan, ON
10/10

Grill fell off the Window, Rita from Clera Windows took care of it

Had Clera Windows installed a while back. Their Window are of top quality. No more condensation which used to be a big problem for my house.

Grill fell off one of the window, emailed the sales person but did not get much response. At that point, i was a bit disappointed thinking I paid extra to go with a reputable company, and expect better customer service. Before fixing the grill myself I looked up Clera Windows number and gave them a call. Left a message and Rita called back the next day. Work with her a bit and decided the grill is covered by the warranty. Andrey then reached out to me the next week, came to looked the issue took the grill back to the factory. A week after the grill is back on the window. Andrey also taught me some tip to work with vinyl. Thanks for the support

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hello Yusuf,

Thank you so much for the every thoughtful review. It was my pleasure to assist you with your grill issue. I will make sure to let Andrey know about your great feedback. If you ever need my assistance again please feel free to contact me.

Best wishes!

Sachin in Toronto
Sachin in Toronto
1 review Ottawa, ON
9/10

Windows Install

Clera did a wonderful job installing windows at our home in Barrhaven. The price was competitive and the installation quality has been great. Only reason for 9/10 is the slow correspondence from the Clera team on the status of my order and order tracking.

Would use them again.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Hi Sachin,

Thank you so much for your thoughtful review! It's great to hear that you are happy with your new windows, the price and the installation. We apologize for the slow reply from your local dealer. We will make sure to bring it to his attention.

Thank you again for your business and recommendation!

All the best!

Andrew
Andrew
0 reviews Windsor, ON
10/10

Basement windows

We had Gary and his crew install all of our windows in our home in Windsor, ON over the last couple of years. Recently we had them complete our basement windows. They were very quick each time and the windows look great and the windows really help with the curb-side appeal.

0 of 3 people found this review helpful.
Was this review helpful?
Company Response

Dear Andrew,

We really appreciate the fantastic feedback and the 10-stars! We are grateful to have had the chance to work with you on multiple projects and look forward to working with you again! We will make sure to let Gary know about your kind words.

Enjoy your new Clera look!

Best wishes!

iokm in Ajax
iokm in Ajax
1 review Ajax, ON
1/10

Doors and windows

Chose Clera after reading they make and install their own windows and are backed with a good warranty and their glowing reviews, what a mistake. Window hardware has already broken and one exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible. Dealer/Salesman did not show up on agreed date or time twice and would not return calls after

5 of 6 people found this review helpful.
Was this review helpful?
Company Response

Dear Iokm,

Thank you for taking the time to share your comments and feelings about your experience. We are disappointed to read that your experience was not satisfactory. However, we are unable to assist you as we are unable to identify you with the name provided in your review. We checked with our local dealer that looks after the Ajax region and they informed us that they have no customers with issues as indicated in your review. We are concerned about your comments and would like to get in touch with you to discuss this matter further. Please call me, Rita at 905-738-1870 x241.
Looking forward to hearing from you.

Private User
Private User
Private User reviews Ottawa, ON
10/10

New windows in mudroom

Good product, friendly service and professional install. Overall I am very pleased. The installation crew follow covid19 protocol.

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

Hello Clera Customer,

Thank you for the 10-star feedback! We're very happy to see your satisfaction with your new window installation project.

Thank you again for placing your trust in Clera Windows and Doors and your willingness to share your experience!

Enjoy the new windows!

fjohnson16
fjohnson16
0 reviews , ON
10/10

Doors and window

Awesome and courteous contractor. Left the place spotless. I would recommend the people that service the Wingham area in a heartbeat.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Good Day Fjohnson16,

Thank you very much for taking the time to share your awesome experience with us and the community. We are very happy that we met all your expectations. Your recommendation is very much appreciated.

We look forward to the opportunity to assisting you again!

Enjoy your new doors and window!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.