Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3041 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
0/10

The worst window company to deal with.

The quality is horrible. The handles break or do not work. The sliding doors stick. The service is awful. Go somewhere else. Do not waste your money. Horrible, horrible, horrible!

5 of 6 people found this review helpful.
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Company Response

Dear Private User,

Clera windows and Doors has been in business for over 43 years, and have provided quality products to thousands of homes. We regard our lasting presence in the industry as a testament to our great products, and excellent customer service. It is disappointing to read that this has not been your experience. We appreciate your feedback and would like to better understand your concerns and dissatisfaction. Unfortunately, we are unable contact you as you have not identified yourself and as a result we cannot address your concerns. If you wish to discus your issues further, please feel free to contact me Rita at 905 738-1870 x 240 or e-mail rita@clerawindows.com. I would be pleased to look into the circumstances surrounding your purchase. Looking forward to hearing from you.

Jean in Aurora
Jean in Aurora
0 reviews Aurora, ON
10/10

Windows

We had put off getting new windows for a couple of years, then went for it. We received a quote in June 2020. As with everything in life, Covid affected timelines, so instal was delayed. But then they arrived. The installer was very professional and polite. They covered our stairwell and working areas with drop sheets. Then a few hours later, tada, we had five new windows. They really improved the look of the house.
Jeannie of Scarborough

Now I do have to share that we did have an issue with the coatings. And it did take awhile to correct because again we had a couple of lockdowns and quarantine times in there. But the salesman and the office staff kept in touch and kept me up to date. So yes, we now are a happy clients.

0 of 5 people found this review helpful.
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Company Response

Hello Jean,

Thank you so much for this great review, it was a pleasure speaking with you and to assist you. We also thank you for your business and for trusting Clera Windows and Doors with your window project. Due to Covid-19 we are experiencing new challenges but we try very hard to find solutions to deliver a high quality service to all our customers. We are delighted that all is completed with your project and that you are happy with your new windows.

Looking forward to your next visit with us!
Best wishes!
Rita

sueborysiuk
sueborysiuk
0 reviews Stratford, ON
10/10

Patio door replacement

We are very happy with the great job!
The installer was very courteous, tidy and thorough

0 of 7 people found this review helpful.
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Company Response

Dear Sue,

Thank you very much for providing us with this amazing review! It was a pleasure to serve you. We will make sure to share your comments with the installer.
Looking forward to serving you again!

Enjoy your new patio door!

Private User
Private User
Private User reviews Quinte West, ON
8/10

Windows

Had 6 windows installed last fall, getting remaining 6 windows replaced this fall. Install was quick.

0 of 7 people found this review helpful.
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Company Response

Dear Private User,

Thank you so much for your business and for your review. We are delighted that you were happy with the first 6 windows that you will be replacing the other 6 in the fall.

Enjoy your new windows!

furinic
furinic
0 reviews Kincardine, ON
10/10

Amazing work

Team did an amazing job. For a little forgotten corner of a basement, they put more care into the work then I could have ever imagined. Friendly service from meeting with the original assessor who was happy to help me through the plan and seemed to genuinely appreciate my business, to the team that showed up and were very friendly and were very proud of their work when they were done. And they have every right to be. The finishing touches really put the project to a level I wasn't expecting. Great work.

0 of 7 people found this review helpful.
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Company Response

Hi Furinic,

FANTASTIC!

Thank you do much for your kind words and awesome review!. Our installers treat every customer with the ultimate attention, they are extremely proud of the work they do and their attention to detail on all projects. We are delighted that we exceeded all your expectations.

Best wishes!

Jo in Dovercourt Park
Jo in Dovercourt Park
3 reviews Toronto, ON
9/10

Updated: Door Installation

Clera previously installed windows for me (pre-pandemic) and we were very happy with them. For this review, I purchased a new door+ side window. As the promised delivery date approached and passed, we did not receive any information from Clera regarding possible delivery dates of the door despite attempts from us to get this information. This made it impossible to decide whether we should sell the house with or without the new door. This delay was beyond Clera's control; however, communication regarding possible delivery dates, a reason why the door was late, or why a timeline could not be provided would have made this much less stressful and frustrating. I've amended my original review to a 9/10 because there was good follow-up after the right people were aware of my frustration, the installed door was beautiful, and the door left a wonderful first impression of the home.

Review has 1 previous version
2 of 3 people found this review helpful.
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Company Response

Hello Jo,

Thank you for reaching out, unfortunately we are unable to identify who you are with the name provided. For further assistance please call me Rita at 905-738-1870 x 240.

bill_testa
bill_testa
0 reviews London, ON
10/10

Excellent from start to finish

From meeting Cash for the window measurement, I k ow it would be a pleasant experience. After signing the contra t and chatting with Cash for a period of time to finalize everything, was a very pleasant experience. When the windows came in and the appointment was made fornjnstall, things continues to go smoothly. After windows were installed the work area was cleaned and have enjoyed my windows since.

0 of 7 people found this review helpful.
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Company Response

Hello Bill,

Our goal is to always provide the best services to valued customers like you. We are delighted that Cash and the installation team met all your expectations and everything went smoothly.

Thank you so much for your great review and your business!

We would be delighted to serve you again in the near future.

Keep well!

Private User
Private User
Private User reviews Stirling, ON
5/10

Door Installation

Unfortunately the door was installed incorrectly so we had to wait a few days for it to be fixed. The installers were very apologetic though.

6 of 7 people found this review helpful.
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Company Response

Dear Private User,

Thank you so much for taking the time to provide us with your feedback. We sincerely apologize for what occurred during your door installation. Your satisfaction is always our number one priority and it's great to hear that the issue was rectified in a few days and that the installers were apologetic.

We thank you again for choosing Clera Windows and Doors, and we hope we have the opportunity to assist you again!

We wish you the best!

Private User
Private User
Private User reviews Vaughan, ON
0/10

0 stars for not completing project and never returning our calls

BUYER BEWARE - do NOT hire Clera Windows and Doors to complete any of your projects.

The customer service we have experienced is absolutely abysmal - this organization lacks any ounce of professionalism and and quite frankly proficiency.

We signed a contract in March and still do not have our door. But the worst part of it is the lack of communication (read: none) and constant follow-up we have to do just to get any ounce of an update from Clera.

Finally we received our installation date and they never showed up. And not only did they never show up, all of our text messages, phone calls, and voice-mails were ignored. We were left completely in the dark. And still have no answers from Clera.

Not credible. Not professional. Zero accountability. No attempts to follow-up and make things right with their customer. This is NOT what I expect for a company, let alone one as large and established as Clera.

Save yourself this head-ache and amount of time having to chase people to get answers. There are plenty of Windows and Doors companies out there - and Clera shouldn't be yours.

8 of 9 people found this review helpful.
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Company Response

Dear Private User,

We thank you for your feedback, and apologize for the inconvenience. Our customer satisfaction is of the utmost importance to our team and we work hard to ensure every project goes seamlessly. We have been in the window and door business for over 43 years, and thousands of customers would attest that their experiences were exceptional and well align with Clera Windows and Doors core values. However, we are certainly no exception to error, it seems that there was a misunderstanding between our sales rep and the installer which resulted in the installer to miss your installation appointment, and, for that we apologize.

As per our conversation, you have confirmed that your installation has been booked for Tues. July 27th.

Thank you again for patience and understanding,

We wish you the best!

Rita

Private User
Private User
Private User reviews Vaughan, ON
10/10

Windows

Job well done. Will recommend these workers. They took pride in the work they did and they were on time. My home was treated with respect and they did a great job with the clean up.

0 of 7 people found this review helpful.
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Company Response

Hi Private User,

Thank you so much for your kind words and your recommendation. We really appreciate you taking the time to share your experience with us. We look forward to working with you in the future!

Keep well and safe!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.