Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Best of 2020 winner 13 timesBest of 2020winner 13 times

Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (2840 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

New front door

Salesman Ray was very helpful and knowledgeable, installers where very knowledgeable and did a great job removing old door and framing and installing new frame and door. After job was completed everything was cleaned up and removed.

0 of 5 people found this review helpful.
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Company Response

Hello Private User,

It was such a pleasure to read your review! Thank you so much for your kind words and the 10-stars. We will pass on your review to Ray and the installation team who will be very pleased to hear of your great feedback!

Enjoy your new decorative door, I'm sure your home looks amazing!

Best wishes!

Nancy MacKenzie
Nancy MacKenzie
0 reviews Leamington, ON
10/10

Replacement Windows

We needed to replace our 2 largest front windows, even during the pandemic Gary was very considerate of everyone's health and safety, he measured and explained our options for the new widows, what styles would work best and be most efficient. On the day of insulation Gary's team were so quick and proficient. The new windows are double the thickness of our original window and we no longer have any cold drafts.
We will be definitely changing more windows in the future!!

0 of 5 people found this review helpful.
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Company Response

Good Day Nancy,

Thank you so much for your outstanding review!

We are happy to see that you had a 10-star experience dealing with Clera Windows and Doors and it's employees. We are delighted to see Gary and his team went above and beyond their call of duty to ensure your safety and satisfaction. We know you'll love your newly installed windows for many more years to come and with the extra thickens you'll surely enjoy the warmth in the winter and the energy savings even more.

Warm wishes!

Private User
Private User
Private User reviews Cornwall, ON
10/10

A Happy Clera window owner

I have ordered windows over several years and can attest to longevity and quality. I first ordered two bedroom north facing many years ago and have had no problems.
Last year I ordered a large west facing window.
This year I ordered a small west facing window(slider), a south facing small grilled kitchen window, and a larger living room 3 panel, grilled window (stationary center with two side crank panel openings).
Over the years I have had excellent sales experience, professional installation and love my windows. They are beautiful and functional.
I have done extensive window research each year prior to ordering. You get quality every step of the way and can highly recommend this company, Clera

0 of 5 people found this review helpful.
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Company Response

Hello Clera Customer,

WOW! what an amazing review!

Thank you so much for your recent business, and for your immense loyalty to our company. We're thrilled to hear that you had an exceptional experience time and time again. At Clera, our customers satisfaction is our number one priority.

Thank you once again for your 10-star feedback and for your powerful well-thought-out recommendation!

With warm and sincere wishes!

dan.guerra in Toronto
dan.guerra in Toronto
0 reviews Caledon, ON
10/10

Replaced all windows and patio door

From start to finish we were very satisfied with the service that Clera provided. Our salesperson Dennis was very knowledgeable of all products and was always in touch to answer any questions. He phoned us regularly to touch base . Russell and Miguel were very respectful of our home and were honest and approachable. They worked hard to stay on timelines given and cleaned up every evening before leaving . We have nothing negative to say about our experience . Our windows look great and we are happy that we chose Clera.

0 of 6 people found this review helpful.
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Company Response

Hi Dan,

We're glad to hear we met all of your expectations. We're very happy that you are completely satisfied with our employees and our products. We cannot thank you enough for taking the time to provide us with this brilliant review.

It was a pleasure working with you!

Enjoy your new windows and patio door!

megwestley in Toronto
megwestley in Toronto
0 reviews Stratford, ON
10/10

Superb Service and Product

My experience with Clera Windows and Doors was excellent: professional service & communication, reasonable prices, high quality product and installation, very efficient and friendly. My windows are beautiful and I am very happy! I highly recommend them.

0 of 5 people found this review helpful.
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Company Response

Dear Meg,

Thank you so much for this excellent review!

it's great to hear how satisfied you are with your product and the great services provided. I'm sure your home looks fantastic with your new windows, you will definitely enjoy the warmth during the winter months. Thank you again for your recommendation, and for your kind feedback!

Best wishes!

Ron in Ottawa
Ron in Ottawa
1 review Clarence Rockland, ON
0/10

Ripped Off

This was a horrible experience from start to finish.

Ordered a garden door from Marcello, their sales guy/"Regional Manager".

We specified gloss black on the outside and white on the inside.

What we actually received was flat black on the outside and this cheap, blue/white on the inside (had I noticed before it went in I would have refused the install).

All he would say is "that's our standard black and that's our standard white". He tried insisting that we saw colour samples when in fact we did not (as confirmed by my wife to his face) yet he still insisted we did and that we agreed to it.

This is a typical sales tactic - promise something that's more expensive and then switch to the cheaper version - which is EXACTLY what happened here.

We would have gladly paid more for what we ordered yet we were never given that chance.

Bottom line - stay far, far away from this business.

We've essentially lit $6000 on fire as we'll be getting someone else to install what we wanted in the first place next year.

Update: Filed BBB complaint as well and ZERO contact from company. Looks like we'll be doing a credit card chargeback.

Reply to Company: That's not what happened at all and I didn't damage anything. Your "manager" is trying to cover up his part in this disagreement. My part was telling him to get out of my house.

Back to the matter at hand - our garbage door. Anything else does not negate the fact of my initial complaint. Are you going to address this issue or not?

2 of 2 people found this review helpful.
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Company Response

Mr.Siegel,

Our understanding is that you physically threatened our area manager and that you damaged his vehicle. We have informed our solicitors and are awaiting instructions from them. We cannot comment further at this time.”

Clera admin

Thanks, Rita.

Private User
Private User
Private User reviews Woodstock, ON
10/10

Window replacement

We needed new front windows and had contacted a local company that was 6 blocks from our house. They promised they'd be in touch within a few weeks for a quote. 3 months went by and we never heard from them again. A friend of mine mentioned she had bought from Clera before so I contacted Eric for a quote. He was at our house a week later and provided prompt and courteous service. We ordered our windows and had them installed. The guys did a wonderful job and we're very happy with the results. We'll be using this company again in the new year to replace the rest of the windows in our house!

0 of 5 people found this review helpful.
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Company Response

Hello Clera Customer,

Thank you so much for taking the time to leave us this excellent review. I'm sorry to hear you had a bad experience with your neighborhood window and door provider. Eric is one of our most valuable employees and we are 100% sure he went above and beyond the call of duty to meet your expectations. Please thank your friend for the recommendation, and wish her the best from us.

We really appreciate your business and we're looking forward to assisting you with your new purchase in the new year.


All the best!

cbushe in Toronto
cbushe in Toronto
0 reviews Whitby, ON
10/10

New front door

Completely satisfied with the quality of the door and the installation crew , John and his crew did a great job on the install and were professional in everything from the start of the job right to the clean up. I would highly recommend Clera to my family, friends and neighbors

0 of 5 people found this review helpful.
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Company Response

It was such a pleasure to read your review Cbushe!

Thank you so much for your kind words and the 10 stars. We are proud of our products and our employees, they will be happy to hear that you are satisfied with every aspect of the project-from price and quality, to installation and clean up.

Your recommendation is greatly appreciated, thank you again!

You have our best wishes!

steph.boodhoo in Toronto
steph.boodhoo in Toronto
0 reviews Kincardine, ON
10/10

Front door and sliding glass door replacement

My husband and I are extremely happy with our new doors. We are going through several renovations at our new house and we've experienced some poor work from other contractors. The clera windows team was quick and efficient and did an excellent job with the install taking time to ensure both doors were perfect. We need new windows and are planning on using the company again.

0 of 5 people found this review helpful.
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Company Response

Hello Steph.boodhoo,

We really appreciate the fantastic review that you posted for us!. We're very happy to hear you felt the entire process was perfect and that you're so satisfied with the results that you will be calling us back to replace your windows. We dearly appreciate your trust in us, and are looking forward to start your new project.

Keep well!

Private User
Private User
Private User reviews Toronto, ON
10/10

Window replacement

We had a very Friendly salesperson who also installed 4 new windows in our home. We got a great price as well. Will use again for other windows that need to be replaced in the future.

0 of 5 people found this review helpful.
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Company Response

Dear Private User,

Thank you so much for choosing Clera Windows and Doors for your window replacement and for this great feedback. We really appreciate your business and we are happy to hear of your satisfaction with the service and the great price that our sales/installer person provided you with. It will be our pleasure to work with you again to replace the rest of your windows. Your faith in our company motivates us to continue to offer excellent products and great value.

We wish you the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.