Fieldstone Windows & Doors Ltd

Windows & Doors Installation & Service
4160 19th Avenue Markham ON L6C 1M2
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Reviews for Fieldstone Windows & Doors Ltd

Average customer rating:
9.2 10 (106 reviews)

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P. Shearer in Etobicoke
P. Shearer in Etobicoke
1 review Etobicoke, ON
10/10

Replacement of custom windows and doors

Provided top quality materials and customer service. Great windows and installation. They made sure I was happy with everything and even came-back to adjust the door after installation in improve closure: Beautiful interior workmanship.

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Company Response

Thanks very much for your review. We are glad to have been able to meet and exceed your expectations.

Baha in Markham
Baha in Markham
3 reviews Richmond Hill, ON

First Review

10/10

replacement windows/doors

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

“If you want the best Windows job for you home then Ken is your man. Ken is a perfectionist with high integrity and you can count on him for a great job.” February 20, 2010

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Company Response

Very happy we could provide you with quality service and product.

Joanne in Unionville
Joanne in Unionville
1 review Markham, ON
10/10

Replacement windows and Doors

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We hired Ken to replace the windows in our entire house. He also enlarged windows and matched exterior brickwork perfectly, put in new windows (where none previously existed), and designed a beautiful new 2 story front entrance way.

We couldn't be more pleased with his expert guidance in steering us to select the right colours and make the right decisions for each aspect of our renovation. Moreover, the quality of his work is second to none. Top this off with the fact that he is one of the most reliable service providers that I have ever come across!

His pricing will fall somewhere in the middle - he's not the most expensive and he's not the cheapest. However, when you combine the quality products that he offers, with his superior workmanship and the fact that he stands behind his product 150%, there's no more sound decision to be made than to go with Fieldstone Windows. It's peace of mind and you will never look back!

Joanne - Markham, ON February 3, 2010

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Company Response

We're very happy we were able to provide you with quality product and service.

Micheal and Valerie in Stouffville
Micheal and Valerie in Stouffville
2 reviews Stouffville, ON
10/10

new windows

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We have been completely satisfied with two installations by Fieldstone over the last three years.

We had front doors and patio doors installed in 2007 and replacement windows in 2009.

Installation was timely and caused little disruption to the household. Follow up service was also excellent.

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Company Response

We were very pleased to be able to provide you with your new doors! Enjoy them for years to come!

Laverne in Toronto
Laverne in Toronto
1 review Toronto, ON
10/10

replacement front door

My husband and I were very nervous when we decided to replace our front door. We recently purchased our first home and we'd never kany kind of renovations before. Neither of us being really handy, we didn't exactly know what to look for in a door or an installation. We looked at a number of companies, and finally settled on Fieldstone because they seemed to have a lot of experience and the work they showed us in their portfolios seemed excellent. On installation day the crew came and got to work right away. In less than an hour our old door was out and on the front lawn! Not too long later, the new door was in and they were adjusting it and then finishing it all off! Wow! In just over half a day we got the most beautiful new door for our new home and I just love it! Thanks Fieldstone.

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Company Response

We are very happy that we have met and exceeded your expectations! Enjoy your new door!

David in Markham
David in Markham
16 reviews Markham, ON
7/10

New windows

This Spring we placed an order for new 'Vinylbilt' windows for the entire house. We explained to Dave, the salesman, that because we were also having extensive renovations undertaken by several contractors, the timing of installation was quite important. We were advised that we could expect delivery/installation in about six weeks, with the second week of June being the target date.

When we checked in early June we were advised that it would be ten weeks rather than six. No apologies, that was just the way it was because one of the large windows required custom work; something that we would have thought would have been known by the salesman and advised to us at the time of order. The actual delivery time was not particularly important; what was important was that we be properly advised so that we could schedule our other contractors accordingly. Rose, the Manager, then advised that they would install the windows starting July 14. Relying on this we made the necessary arrangements.

A few days before the new installation date I called Rose to re-confirm. Rose's response was that the 14th was impossible as the crew was not available that week. She said that she had never suggested or confirmed that date. I then read her the email that she herself had sent to me confirming that date. This did not appear to faze her one scrap, and with her attitude of 'the customer is always wrong' she then said that I, the customer, must have not confirmed back to her, not that any such confirmation was required or requested. That contention was soon put to rest when I then read her the subsequent emails in which I had in fact confirmed back the same day, and her email back to me acknowledging receipt. So the installation was then rescheduled for July 21.

The installation team arrived on time early in the morning of the 21st. They worked really hard and they were tidy and well organized, completing the job in three days. They left the place clean and tidy. We have no complaints. They appear to have done a really good job, although of course time will tell.

A few days later we get a call from Rose requesting approval to put through the final payment on our credit card, which I did. I asked when we could expect the 'Window Wise' registration form, to which she replied that she did not know what it was and had never heard of it. Well, 'Window Wise' is a well publicized program of the Siding and Window Dealers Association of Canada, endorsed by Natural Resources Canada. The program independently audits and certifies member window manufacturers and installation contractors, unconditionally guaranteeing the window installation for five years. This is in addition to the warranty of the manufacturer, Vinylbilt in our case. The manufacturer's warranty of course is important, however it does not include installation which in the case of windows is most desirable. Vinybilt has the 'Window Wise' logo on its promotional material, that was provided us by Fieldstone, and is a member of the program. However to be able to register ones windows and be coverered under this warranty, the installer contractor must also be a member of the program and be certified accordingly. With Vinylbilt being certified we thought we would be covered. However Fieldstone is not so certified meaning that the guarantees of the program do not flow through to us. It was our mistake, we should have checked it out more thoroughly. Had we been more diligent and known, we would not have gone with Fieldstone but rather we would have gone with one of the other quite numerous certified Window Wise installers such as Brock, Consumers Choice, Platinum, Olympia and many others. But Fieldstone have never heard of the program.

All in all though, Fieldstone appears to have done a good job. We have no reason to doubt the effectiveness and integrity of the installation. The windows were quickly and efficiently installed, the team was clean and tidy, the windows themselves look great. However, their front office sklls could do with considerable improvement. The 'customer is wrong' attitude does not go down at all well.

Review has 1 previous version
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Company Response

We were very pleased to be given the opportunity to do this job. We do apologise for any miscommunication during the scheduling process, and any subsequent inconvenience this may have caused. Rest assured that your feedback will help us continue to improve our customer service.

Fieldstone Windows offers an industry leading 5 Year Warranty on installation, in addition to the manufacturers warranty. Although we are not a member of Window Wise, their 5 year warranty will not provide you with any more value than you already have purchased simply by choosing Fieldstone to install your windows. Rest assured that we stand personally behind our workmanship.

Scott Daniels, Field Manager

The Beach (Toronto)
The Beach (Toronto)
4 reviews Scarborough, ON
9/10

Window Replacement

Many thanks to Dave and the install team at Fieldstone, we would highly recommend there services they where a great help from start to finish. They did a great job of maintaining the interior of our living room by suggesting a “split frame installation” and may an outstanding colour recommendation for the frame to boot. Nice work gents.

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Company Response

It was a pleasure.

Vic in Markham
Vic in Markham
4 reviews Markham, ON
9/10

Window Replacement

This week Fieldstone Windows & Doors installed three casement windows in the second floor of my home. I am very satisfied with the quality of the windows and the quality of the work done by the installation team. I have no hesitancy in recommending Fieldstone to others.

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Company Response

Thank you

MS. P Markham
MS. P Markham
1 review ,
9/10

Kitchen expansion and window replacement

Fieldstone took the time to listen to OUR specific requests and ideas. They did not simply sell us THEIR vision like the other companies did. We appreciated their ongoing input throughout the project.

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Company Response

Thank you for your feedback.

mitch-1468
mitch-1468
3 reviews Richmond Hill, ON
9.5/10

Window replacement

They did a complete / great job ....excellent customer service

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Company Response

This may be our most delayed response ever but I hope you are still loving the windows.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fieldstone Windows & Doors Ltd

Fieldstone Windows & Doors (Fieldstone) has been providing exceptional sales and installation to the GTA and Central Ontario since 1997. We specialize in providing custom window and door products and installation for your individual home, not in giving you cookie cutter solutions. Fieldstone has a reputation of taking on the ...
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