Fieldstone Windows & Doors Ltd

We had Fieldstone Windows replace all of our windows and one sliding glass door. Ken was great with letting us know the different options we had for manufacturers. We had some technical questions about the windows and he called the manufacturer right then and they answered all of our questions. Their pricing was very good for the high quality of product we received. The installation was excellent and on time even with the tight time line we gave him. The installers left the house tidy at the end of every day. We had a couple of minor problems which they solved including having the manufacturer come out to fix. Over all the experience was excellent and the windows look great. We have recommended them too many friends.

I shopped for a company to replace my windows for some time. I had a laundry list of requirements: I wanted aluminum clad wood windows, I wanted a particular colour, I wanted a bay window built where there was just a regular window previously (with a sit-down bench to read on), and I had several shaped windows to replace. After almost a year of searching I had not found anybody who could do what I wanted. It wasn't that they couldn't do it for a price I could live with, it was that there was just nobody who could even give me a quote on what I wanted to do.

While watching Sarah's Farmhouse one day I noticed that the windows were done by a company called Fieldstone and on a whim I decided to look them up. Am I glad I did that! From the moment I started talking with the sales staff I knew I had the right place. Dave, our salesman, didn't bat an eye when I told him what I was looking for. It took him a couple of days but he was able to quote everything I was looking for. In the end the price tag was high but I didn't have to sacrifice anything that I was looking for.

The installation crew arrived on time the day they were to begin, and right from the start I had a good feeling. They put out drop cloths and runners everywhere, and immediately went to work removing our old windows quickly and efficiently. Each day they cleaned up and left our house in good shape for our family to live in (of course our furniture was pulled away from the walls but you have to make some concessions during renovations). Their trim work was stellar and exceeded my expectations, and honestly the caulking looks like it was done by a machine, not a person.

All in all, I think Fieldstone was the best renovation decision I've ever made.

My recent window installation was done in a very professional manner using a quality product.
When I do the rest of the windows, I won't hesitate to have Fieldstone do the job.

Just a note to say that we are very satisfied with both the service and the quality of windows we received from Fieldstone Windows and Doors. From the knowledgeable sales staff, to the skilled installers and the courteous and efficient receptionist, we felt that we were well looked after throughout the entire process. After approaching several window companies, it became clear that your company was most experienced in the installation of windows in our century home. The solid brick construction made the installation particularly difficult, but the end result was truly exceptional.

Alex & Carolyn

I wrote a good review over 5 years ago, but 4 years after the installation of all windows and a front door, the stain on the front door began to flake, showing white beneath it. It has got worse and the follow-up was terrible: ages to respond to emails and messages: someone came to measure but it was a full year after the original complaint. Now I will have to hire someone to do a paint touch-up and it will never look as good as it did originally. People used to admire my front door and I would pass on the name of Fieldstone. Now they say, " Who on earth did that?"

A pity. A small problem that could have been resolved.
Things got worse. After I had written this review, they phoned and had me drive up to their showroom to collect a replacement piece for where the paint had flaked and when I brought it home, it was the wrong size. It doesn't fit. I have phoned them and have had no response. Somewhere, sometime, I good company needs to admit, they made a mistake and will fix it. They seem incapable of taking responsibility. I was their biggest fan but will never recommend Fieldstone now. will

We have been satisfied customers of Fieldstone on two separate occasions: the first was simply a new, larger kitchen window which enhanced our view of the back garden, the second, a few years later was new windows for most of the rest of the house as our extremely old wooden windows were "giving up the ghost."

Our new windows are quite easy to clean, updated and make a huge difference overall.

When we bought our home, we did so with the intension of removing a dated window that is in the dining room and replacing it with French doors that lead out to a deck. As avid “do-it-yourselfer’s” we intended on taking this installation project on ourselves. After doing a great deal of research into various products including those from big box stores and custom companies, we chose Fieldstone windows because they offered the door option we were specifically looking for, we were impressed by their portfolio and their prices were comparable to other similar products.
Our experience through the sale was positive until we called to confirm our delivery date. We asked to have the doors delivered a week after their expected arrival date, which we were assured would not be a problem. When we called to re-confirm just prior to the delivery date, we were then told that date was impossible because although the doors had arrived, the hardware had not. After several phone calls, we negotiated to have the doors delivered without the hardware on our expected date and for an installer to come with the hardware the following week, although this was not the ideal situation. We are aware that timelines are not always precise when you are dealing with custom product. Our frustration and disappointment was with the way it was handled. The customer service representative we dealt with was unapologetic and unaccommodating. Her customer service skills are certainly lacking. We did not yet have our doors and already where unhappy with our experience. Although we did not place a large order of windows and doors, this was a significant investment for us and by dealing with a small company like Fieldstone, we expected more.
The fact that our hardware was late turned out to be a blessing in disguise as it gave us the opportunity to meet Scott. He arrived early on the day the hardware was to be installed and from the moment he got here he went above and beyond our expectations. Not in just the work that he did but his attitude towards us and the project. Scott completely changed our negative opinion of the company into a positive experience and for that we are extremely grateful. We would happily refer anyone to Fieldstone, and as someone who works in Real Estate and Interior Design, will likely have plenty of opportunity to do so.

Provided top quality materials and customer service. Great windows and installation. They made sure I was happy with everything and even came-back to adjust the door after installation in improve closure: Beautiful interior workmanship.

“If you want the best Windows job for you home then Ken is your man. Ken is a perfectionist with high integrity and you can count on him for a great job.” February 20, 2010

We hired Ken to replace the windows in our entire house. He also enlarged windows and matched exterior brickwork perfectly, put in new windows (where none previously existed), and designed a beautiful new 2 story front entrance way.

We couldn't be more pleased with his expert guidance in steering us to select the right colours and make the right decisions for each aspect of our renovation. Moreover, the quality of his work is second to none. Top this off with the fact that he is one of the most reliable service providers that I have ever come across!

His pricing will fall somewhere in the middle - he's not the most expensive and he's not the cheapest. However, when you combine the quality products that he offers, with his superior workmanship and the fact that he stands behind his product 150%, there's no more sound decision to be made than to go with Fieldstone Windows. It's peace of mind and you will never look back!

Joanne - Markham, ON February 3, 2010