Fieldstone Windows & Doors Ltd

In an era where good customer service can be hard to find, my experience with Fieldstone has proven that there are still companies out there that prioritze customer statisfaction. Everyone we dealt with from sales, office staff, installers and the owner, were professional, kind and knowledgeable. We had a couple of minor hiccups, and Fieldstone's committment to resolving things was evident in their willingness to go the extra mile to rectify the situation. If attention to detail, excellent product, and comittment to customer satisfaction is important to you, I highly reccoment Fieldstone Windows.

NOTE: After reaching out to Fieldstone Windows and posting the following review, the owner of the company did visit my house and take a look at the issues. The repairs were made shortly thereafter by a skilled tradesman and I would now consider the service to be satisfactory.

Fieldstone windows started off great and the windows they installed were well done. They did leave quite a mess in my garden however with bits of metal etc. The doors took an extremely long time to arrive due to COVID which is common and understandable. However, Fieldstone still held on to a large amount of our funds for many months and then expected payment before the job was completed and a quality check occurred. I found this unprofessional.

The worst was the state they left the trim around the interior of the door frame. I know plaster is difficult but at least make an attempt to repair or cut the trim to the right size to cover the holes. I called Rose the sales rep and she said "ya, plaster does that". Not the answer I was hoping for. I can't go along with the other excellent reviews unfortunately. I would not recommend. Very overpriced for the service and quality.

What an amazing experience from this company, The Sales rep Rose was fantastic and even though i think i know what I'm doing she made some design suggestions that made all the difference. he quality of the door is over and above what i am used to ( have used three different companies in the past) The modern lines and mechanisms and hardware are top notch. The support team and installation was so smooth they cleaned up after and it looks amazing so happy

I had used Fieldstone Windows & Doors in the past for replacement of my front entry door & front windows. I was extremely satisfied with the whole process & the transformation to the curb appeal of my home was amazing! Therefore when I was ready to replace old garden doors with new sliding doors, I had no hesitation in contacting Fieldstone again for this project. Once again, I experienced excellent customer service from the whole team. Everyone I dealt with, from the office staff to the final installation, were respectful, knowledgeable & very helpful. I am delighted with the finished project.

Fieldstone Windows & Doors was a pleasure to work with and an asset to my home renovation project. The people who work there are very friendly, knowledgeable, and passionate about the work they do. They sell quality products and I am very satisfied with the windows and doors they installed on my home. The windows are the perfect sleek design we were looking for, and the door is exactly what we imagined. I would definitely work with Fieldstone again and I recommend them.

Customer service was great from the initial visit to the final installation follow up. The installers were extremely professional and did a high quality job with the install. They were very clean and meticulous.

We had Fieldstone come out and replace all the windows in our 1980s built townhouse. There were a lot of challenges with our job, given the height of the house, access to the top and to the back, and the style of windows we have (two very large bay windows as well as four arched windows on the third floor).

We have done a few renos since we moved in and I have never had such great contractors before. Gevorg and Ovik’s were punctual, hard working, professional, and total perfectionists. They treated our house like it was their own, and with a level of care and respect that went above and beyond my expectations.

To everyone at the Fieldstone team (Ken, Rapunzel, Daffodil, Luiz) - thank you! We are very much looking forward to having our front doors replaced by your team in a few weeks’ time!

We are thrilled with our Fieldstone windows. We live in an old Edwardian house and Fieldstone replicated the original leaded windows so that we could replace them while maintaining the original style to perfection! Every step of the process, from the first call to installation, was seamless. We would recommend them to anyone looking for new windows or doors!

The windows look exactly as we expected. Its early to speculate how good they will be. The workmanship and overall communications between us were superb. I am using them again shortly.

This is the third time that I've used Fieldstone, and every experience has been an exceptional one. From the initial consultation with Rose, to Ken's pre-planning on measurements, through to scheduling and installation- every person along the process has been friendly, very professional and consistently customer- focused in how they managed my questions & concerns (especially during these pandemic circumstances). The installation team were fantastic and incredibly thorough. I don't have many windows left to replace in my home but I'll certainly come back to you to do that work. In the meantime, I highly recommend this company to others.