NOTE: After reaching out to Fieldstone Windows and posting the following review, the owner of the company did visit my house and take a look at the issues. The repairs were made shortly thereafter by a skilled tradesman and I would now consider the service to be satisfactory.
Fieldstone windows started off great and the windows they installed were well done. They did leave quite a mess in my garden however with bits of metal etc. The doors took an extremely long time to arrive due to COVID which is common and understandable. However, Fieldstone still held on to a large amount of our funds for many months and then expected payment before the job was completed and a quality check occurred. I found this unprofessional.
The worst was the state they left the trim around the interior of the door frame. I know plaster is difficult but at least make an attempt to repair or cut the trim to the right size to cover the holes. I called Rose the sales rep and she said "ya, plaster does that". Not the answer I was hoping for. I can't go along with the other excellent reviews unfortunately. I would not recommend. Very overpriced for the service and quality.
- Approximate cost of services:
- Company Response
Thank you for your comprehensive feedback. We will review the situation with our installer.
Hi, we would like to visit to review the situation. Our office will set up an appointment at your convenience for the owner to visit.
Hello again, we met with you to review the concerns and agreed that there were issues that needed follow up. We sent a technician out to resolve the issues and your feedback indicated you are satisfied with the results. Please accept our apologies and hope you have many years of enjoyment with your new doors.