Drain Works Plumbing

I had a sewer back up problem, this was the second time that this had happened to me, so I contacted Drain Works who had done work for me previously. The dispatcher on the phone said that they would be there between 2:00 pm and 4:00 pm that same day as my call which was approx.12:00 noon. Any way at about 12:30pm I received a call from the dispatcher who said that they would be there in 1/2 an hour, minutes of that call Mike and Eric of Drainworks had arrived. I recognised them as they had done some work for me previously for which I was thoroughly satisfied and felt good to see these two again. They immediately went to work. They were so considerate by wearing "booties" over their shoes and even around the wheels of their equipment so as not to dirty my carpets. In no time they were able to solve the problem and with a rooter that had a cutter at the end which cut roots that had grown into the clay pipes. They then put a camera down the sewer and showed me the problem that I would have in the near future. They quoted me a price and I agreed to have the work done and we settle on a day and time. As usual the work was done to my complete satisfaction. After the work was done they again put the camera down to show me how the sewer looked now. I have been completely satisfied with Drainworks and for the considerate way Mike and Eric handled this. If I have a problem in any of my buildings I wouldn't hesitate to contact Drain Works and hope they would send Mike and Eric again.

First off I would like to say that I was greatly impressed with the service and workmanship DrainWorks had provided. I called DrainWorks because sewage water was coming into my basement from my floor drain. I spoke to the receptionist who had sent Lou to asses the situation first thing in the morning. Lou had showed up ON TIME and was very polite and very respectful of my property. Lou had shown me what the problem was and outlined how the problem could be fixed. Before any work had begun I was given a detailed quote which outlined the price and work that was to take place. NO SURPRISES. DrainWorks finished the job on time and left the work cite spotless. DrainWorks had gone above and beyond my expectations and was a pleasure to do business with. Highly recommended

The reason for my contacting DrainWorks in the first place was because the Main Sewer Drain backed up in my basement.
From the first call I made to DrainWorks to assertain the problem to the compleation of there work was seamless.
Armando was my main contact. he scoped the drain with a camera so I could see all the cracked tiles and root infestation.
After we assertained what the problem was, they went to work the very next day. Two days later after ALL the work was done, you would never have known they were there.
The work was done quick and so very clean. I would recomend DrainWorks to anybody and thank you Armando for all your help and assistance.
Russell Pearsall

Drainworks is the kind of company that sets an example for all the others. They are telling the truth when they say they're the smartest choice in the book. We found them sort of by accident when we saw one of their well-marked trucks on our street. We had recently undergone extensive home renovations. The original contractor's plumber made some very bad decisions, leaving us with a lot of difficult plumbing problems. Some of our drains wouldn¹t work one of our toilets filled with hot water instead of cold pipes leaked it was awful. Right from the start, Drainworks was efficient. Their technician was well-trained, assessed our problems, offered solutions, gave us a written quote and cleaned up carefully before leaving the house. It all worked! We have counted on Drainworks for all our plumbing needs ever since and they have never failed us.

We called for services, after we had a problem with our drains in the basement, and the dispatcher was very helpful, promptly sending out a technician to diagnose the problem. Our services were provided by Lou, a dig supervisor. He examined the system, and explained the cause of our problems, and explained what would be required to resolve the breakdown in the pipes. The next day he arrives with a crew to commence the repairs, and explained each step of the process as it was going on, as well as the further repairs he felt would be positive for the future of the house's drainage system. The work was done very quickly, and very well. I would have no hesitation about reccomending Drain Works to anyone who needed such service, thank to the excellent work of Lou and his crew.

I was very impressed with DrainWorks. The service, professionalism and quality were all top notch. If you have any plumbing issues and want a company you can trust that will fix the problem and give you a good price, DrainWorks is for you. I would recommend their services to anyone.

Besides a home on the same street, we have two three bedromm triplexes and when it comes to a tall order have always felt confidence to call DrainWorks for service.

There's an unique drain pipe system spread through the triplexes that services the kitchens and laundry room that was plugged - some flooding when dish washers were used and in the laundry room - a big inconvenience for 3 families.

We called DrainWorks they mentioned their work load because of the very cold weather yet promised next day service saying "they would keep us informed" This was a nice touch which we could pass along to the tenants.

I was was very impressed by the professionalism shown by the person who serviced and cleared a complicated problem not only skills but the polite treatment of our tennants and their home.

He even showed me an easier step should this problem happen again.

In all, the work was beyond expectation and we were very pleased with the price - $165.00.

We used Drainworks to help us solve a persistent drain fly and odor problem.

For years we had detected a slight odor in our main drain in our laundry room. It was probably "light" because it was covered by a floor carpet. After doing some renovations in rooms adjoining our laundry room we decided to also replace the laundry room floor. Almost coincident with this change we experienced a sewage backup. We used another company to solve this problem by cleaning out the blockage at the main drain connecting the house to the city line. Sewage backup solved but not the odor, and we began to have drainflies.

Drainworks came in promptly, detected the potential causes, and solved the problem methodically with cost and our home disruption in mind. First step was to review the condition of our drainage/sewer system and power wash it to remove all residue. This required minimal interuption and no mess. However, it didn't solve the problem. The ultimate solution was very invasive...capping off the downspout lines which were harvesting the flies, while digging up our new laundry room floor to reroute the sewage line. Problem solved.

We found all of the staff at drainworks, from the reception desk to the folks in field doing the work, to be professional, responsible, and timely. After digging up our floor and fixing the problem, you wouldn't even have known that the work had been done. They were clean and left the work area like it was when they first entered our home.

Guess I shouldn't complain about the price - $250 to look at the problem via camera then $2300 to rip up floor and fix problem - as I now have drain that works! They identified the problem one day, and had a team in the next to fix the problem. They had to rip open a two meter area of floor, replace the pipe, replace a floor drain with three connections into it, and hand dig under a harwood finished section of the floor so it could be saved! There was a small issue re the levelling of the concrete around the drain - a tough floor to do anyway - but they came back right away and fixed it. The guys did a great job of keeping the mess under control - tough when you are cutting open concrete and digging in the house.

I called Drainworks to unclog my kitchen and bathroom drains. Being in the Power Generation industry for 35 years, I can say I know something about pipes and drains . I couldn't free up the drains myself because I was going to have surgery on my hand. I called the dispatch number, and the person made note of my problem and said he would send someone out that morning. He also said that Drainworks would keep me posted via phone when a technician is on his way.Well, he followed through with that and called me the moment the service rep was on his way.When Mike came to the door he slipped on plastic slippers over his work boots so as not to dirty my floors and assessed the problem. He said it should take a few moments to snake the drains and all should be ok.Before he started to work, however,he explained the cost of the job to me up- front .I agreed to the price and he unplugged the drains with his electric snake in moments. I knew this as I have done it many times in indusry.When all was finished, Mike washed the tub out and cleaned the bathroom floor of any drips from his equipment.He made out the bill listing the work he did and I paid him.It frustrated me that I couldn't relieve the drains myself because of my hand and I was very leery to call "anybody" for a job I know was simple enough to do but couldn't! Drainworks followed through with everything they said they were going to do before they sent someone out and delivered on that promise.