Our house is a classic house from the first half of 20th centure, and had a problem - old sewage line, built from clay elements. Multiple snake-cleanings didn't remove the roots from the drains. After calling DrainWorks, the inspection with a video camera and estimation of the problem happened in two days. They were ready to dig and remove the old sewage line the next day. We agreed, and their team took out the old drains - we saw roots at every clay connection. DrainWorks installed new PVC plastic line in a day - under the basement, under the front porch, all the way to the connection to city propery. They installed new cleanouts for us, this time bidirectional. They run again the video camera and showed us the new seagw inside, all the length. They finished the basement floor, and 48 hours after they started to dig we had again all facility, with lifetime warranty. Two days later DrainWorks inspector came to check one more time the completion of the project. He filled up for us the form to City, where we may expect drain grant. As DrainWorks explaiened to us, City will credit part of the project, since the roots are from threes on their property. Drainworks were very flexible to make changes in the progect as it was taking place, and even suggested some improvementsall included in the initially agreed price - removing washer sink, replacing plumbing taps. They cleaned everything after their work, took the old clay element, sink, etc.
- Company Response
It is always our pleasure to treat our customers and their homes the way we would want to be treated. This includes making sure that the disruption to your home is minimal and that the work is finished as quickly as possible. Upon completion of the job, we always provide a final inspection where we will show you all the work that was completed and where it was done. We will inspect the work to make sure everything is working properly. If at anytime we notice any other issues, we will always make you aware and will never go ahead with work that you have not previously agreed to. All of the work that was done at your home does come with a lifetime warranty, that's how confident we are in the quality of our workmanship. Emil, we thank you for your business and appreciate the time you have taken from your day to post this review.