Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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HomeStars  >  Plumbing in Toronto  >  Drain Works Plumbing  >  Sanitary Drain Line replacement
John in The Beach
John in The Beach
2 reviews Toronto, ON
9.5/10

Sanitary Drain Line replacement

I have an 80-year old house and had sewage backing up into my finished basement! I called Drainworks and they scheduled an appointment for later that day. The service technicians arrived on time and using a video snake, they showed me the extent of the problem - tree roots everywhere. We discussed various options and I decided that I wanted the job done right and we would replace all of the clay pipe with plastic. They guys (Mike and his partner) cleared the blockage to give me temporary use and we scheduled the repair work to be done two days later. That morning, the work crew arrived on time and covered everything with tarps & plastic. The work was extensive: replacement of an old iron stack pipe, installing a new floor drain, running new pipe across the length of my basement, removal of an old sanitary trap outside which was replaced with a dual cleanout. It looked like two days work, but they finished the job in one day and left the basement cleaner than when they arrived! The workers were cheerful and very helpful in answering any questions I had. I thought that the price was a little expensive, but not outrageous. I probably could have done it cheaper, but you get what you pay for and I got excellent service and a job well done. The guys came back the following morning for a final video inspection with me where they showed me all the new pipe work. I was very impressed with this company and would not hesitate to recommend them.

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Company Response

Thank you so much for your review John. At DrainWorks we value your time and we can provide you with same-day service. We will place a courtesy call to you so that you know when we are enroute to your home. Once we are there it is our policy to show you exactly what the problem is and explain to you what needs to done to fix it permanently. If we do need to dig, and you have agreed to your up-front, straight-forward, written quote beforehand, we take all the steps necessary to protect your home and the worksite with tarps so that when we are finished you'll never know we were even there! We always finish the job quickly and provide permanent solutions to your drain issues. It is very true John that you get what you pay for, and DrainWorks is committed to providing the best service at the lowest price possible. We thank you again for you review and are proud to offer this type of service excellence time and time again to all our customers!

-Terry