Enercare Home Services

Drain Services
ON L6A
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Enercare Home Services
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79%

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Reviews by rating (past 12 months)

Reviews for Enercare Home Services

Average customer rating:
8.1 10 (4058 reviews)

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Barry from Ottawa
Barry from Ottawa
1 review Ottawa, ON
8/10

Water Heater Replacement

Our rental water heater needed replacement - water was rusty. They quickly made an appointment and it was replaced very efficiently with minimal disruption. The weather was messy but they cleaned up the floor before they left. Hassle free...

0 of 1 people found this review helpful.
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Company Response

Thanks Barry. That’s one of the main advantages to renting a water heater, knowing it will be replaced if there are any problems without any hassles. Thanks for your feedback.

Ron Hanes from Ottawa
Ron Hanes from Ottawa
3 reviews Ottawa, ON

First Review

7/10

replace furnace, water tank & air conditioner

Two workman showed up an hour late for appointment. When they arrived they did a quick inspection and then helped move items I forgot to move. They then placed a carpet runner on the floor and steps. They removed the old furnace and water tank and will return in spring to replace air conditioner. A third workman arrived about 1 1/2 hours into the job and the work proceded faster. They were there for about 8 hours. There was a problem turning off my gas from the meter. They cleaned their mess in the basement, but left a mess where the pipes went through the basement wall. Overall, I was reasonably happy with the work.

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Company Response

Hi Ron,
Thanks for the feedback. Feel free to send us any additional details on what we could have done differently to make your experience a better one: canadahomeservices@directenergy.com
Thanks

Kam Aite from Ottawa
Kam Aite from Ottawa
1 review Ottawa, ON
0/10

Maintenance Heating Plan

We have been a customer of Direct Eneregy Home Services for many years and kept paying the $200+ annual heating maintenance mainly for a 20 mins inspection and "cleaning" of the furnace. It was always a pain to get a convenient appointment for the heating maintenance. I kept getting reminder letters signed by their VP & GM, Mike stating how important it is to schedule maintenance and how easy it was even to book on line. The link provided was not working. I kept trying to persistently cal several times untli finally our maintenance appointment was got scheduled for Friday Feb. 23 between 3 & 7pm. I took the half day off but none showed up (no calls, no note left on the front door). We complained then a technician came the next day. The technician red tagged our furnace as unsafe because of cracks in the heat exchanger. She told us that the furnace passed its 10 years on Jan. 31 when the warranty for the heat exchanger ceased. We were left with the only option to talk to their sales guy they would not offer space heaters unless we purchase a new furnace from DE. This is a dispecable way of teating loyal customers. We called Holmes Heating who proviided superior help and installed quickly a mew furnace. Above and beyond leaving us in the cold, DE refuses to stop our monthly heating mantenance payment until Oct. 2013. Our family is angry for THIS OUTRAGEOUS treatment by Direct Energy.This is not a company that deserves to stay in business. We DO NOT recommend Direct Energy Home Services to anyone because in an emergency situation there is a great chance that you will be abandoned and suffer like us.

2 of 2 people found this review helpful.
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Company Response

Hi Kam, Apologies, but we missed this review, so sorry for the late reply. Can you send us your information by private message so we can follow-up.
Thanks

Mark from St. Catharines
Mark from St. Catharines
1 review St. Catharines, ON
10/10

Broken water heater

We had a problem with a hot water heater, our basement got flooded. When we called Direct Energy for a technician, our call was answered very quickly and politely, and the technician was sent out promptly. The required parts were ordered very fast and the repair itself was done professionally, we were absolutely satisfied.

0 of 2 people found this review helpful.
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Company Response

Thanks for the feedback Mark. One of the things that sets us apart from our competitors is our Same Day Service program for no heat or hot water calls. It’s great to hear that you were happy with the service from the initial phone call to the repair.

Chikote
Chikote
2 reviews Ajax, ON
10/10

Furnace and Fireplace Maintenance

I signed up for a service plan and maintenance plan and they gave me a great deal. The staff were friendly and helpful and accommodated my schedule requests. The technician was knowledgable and thorough.

0 of 2 people found this review helpful.
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Company Response

We appreciate the feedback - happy to hear about your positive experience.

Brianne Buffett from Mississauga
Brianne Buffett from Mississauga
18 reviews Mississauga, ON
4/10

Diagnostic test

Why isn't Mississauga listed? Anyway, had a diagnostic test done because the heater was acting up. The guy that came was very nice and explained that I should try a different filter. However, why didn't he pick up on the RECALLED plexvent/plexvent II/ultra vent piping right above his head? What did I pay $160 for????!!!! A 15 min job???? Not impressed. Very disappointed. A Professional should have picked up on that immediately!

1 of 1 people found this review helpful.
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Company Response

Hi Brianne,
Can you please send me your phone number and address so I can look into this. We have a few questions about your experience with our technician,
Thanks
Direct Energy

Wes
Wes
9 reviews Ajax, ON
2/10

Direct Energy

My issue has been the exact same as the reviewer before me. Furnace was having an issue, and was considered an "emergency" situation by DE (I have protection plan), and yet I have had to struggle to get people to come to my house the same day, when I have no heat in the house! This issue has been going on for 4 days, and no one has been able to give any straight answers to the issue (gas smell related). I also had to resort to calling another company to give me great advice and answers over the phone for free!

I got lousy customer service. There is total disconnect within this company as nobody there knows what the other one is doing. The techs don't know what the job is when they arrive (if they show up), the customer care people don't talk to customer service, and none of these people can seem to talk to the scheduling dept. God forbid you need a part ordered...No one knows where the part is, what the tracking number is, ETA, or even what company they use to ship stuff. They are a joke for the price you pay.

4 of 4 people found this review helpful.
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Company Response

HI Wes,
Can you please send us your phone number and address so we can investigate this issue further. We definitely failed to meet your expectations and we don’t want this to happen again.
Direct Energy

Sadruddin Usman from Brampton
Sadruddin Usman from Brampton
3 reviews Brampton, ON
10/10

Furnace was not working

Excellent service overall. The technician was very engaging and always willing to explain what was going on. I appreciated the effort that he took to respect my time and my home.

I have always had an excellent experience with Direct Energy.

1 of 3 people found this review helpful.
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Company Response

Thanks Sadruddin,
We will make sure this technician is recognized for his great work. Happy to hear you are satisfied with the service we provided..
Direct Energy

Piravin Panchalingam from Don Mills
Piravin Panchalingam from Don Mills
2 reviews Toronto, ON
9/10

Furnace Maintenance

Had to check up on our old furnace every year and notice it was really loud. Called to ask Direct Energy come and fix it. They replace the fan and all sorts of other things I am not too familiar with.

0 of 1 people found this review helpful.
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Company Response

Hi Piravin,
Always happy to hear from our customers - stay warm,
Direct Energy

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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