1 review Markham, ON Joined 2014/04/30

10/10

Heating & Air Conditioning review in Markham

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

On line service was fantastic, it was so easy and very user friendly. The gentleman at the time of service was very polite and offered a great service. Keep up the good work.

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Donelda from Niagara Falls

1 review St. Catharines, ON Joined 2014/04/30

10/10

HVAC Service

Heating & Air Conditioning review in St. Catharines

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

On Tuesday Enbridge cut off the gas supply to my furnace after detecting a gas leak from the gas shut off valve. I contacted Direct Energy Tuesday afternoon and stressed that fast service for me was as priority as the nights are still very cold. The woman I spoke to told me that you would come Wednesday between 8 and 12 o'clock to replace the valve and restore the gas supply. No one came. After 12 o'clock I called the same number at Direct Energy and the very helpful representative whose name was Thomas said there was no record of my contacting Direct Energy since my appointment for furnace cleaning in November and told me someone would come between 1 and 5 o'clock. A very competent, courteous technician appeared as promised and all was well. What happened to the record of my first call???

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Phyllys from JORDAN STATION

1 review Stoney Creek, ON Joined 2014/04/30

10/10

HVAC Service

Heating & Air Conditioning review in Stoney Creek

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

Direct Energy phoned me to set up an appointment, which is appreciated. I don't have to worry about scheduling every year - I know you will phone to set it up when it's due. Thank you!

Job Price

Approximate cost of services:: $145.00

0 of 1 people found this review helpful.

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Lynda

1 review Markham, ON Joined 2014/04/30

9/10

HVAC Service

Heating & Air Conditioning review in Markham

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

The service technician was the best technician I have ever had from Direct Energy. He suggested a couple of things I might do and looked after everything very well.
Thank you.

Job Price

Approximate cost of services:: $90.00

0 of 1 people found this review helpful.

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Diana from Toronto

1 review North York, ON Joined 2014/04/30

10/10

HVAC Service

Heating & Air Conditioning review in North York

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

The service call was handled by a guy in Tempe, Arizona. Wish I remembered his name for this survey. The tech who did the work has been here before. I like him too. The only thing is I'm used to the tech leaving paperwork but in this case he said that something will be mailed to me. Still waiting.... Thanks for the good service.

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Kathleen Gallivan from Toronto

10 reviews Toronto, ON Joined 2012/11/19

10/10

HVAC Service

Heating & Air Conditioning review in Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

We had James as our service technician. He was superb! He asked if we wished to have our ac filter changed, which is something that no one has ever asked us (he changed it for us, and it was shockingly filthy). He also provided us with the correct size filter for our furnace. Remarkably, he came by the house the next day with two extra filters so that we are set for years! I would welcome him into our home again for any reason whatsoever. Thank you, Direct Energy for employing such competent and dedicated technicians.

Job Price

Approximate cost of services:: $60.00

0 of 1 people found this review helpful.

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Leslie from Ottawa

1 review Ottawa, ON Joined 2014/04/30

10/10

Hot Water Heater Service

Water Filtration & Purification review in Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

Phone service was excellent, prompt, and i got to speak to a real human! The service repair man, John was on time, courteous and professional. Thank you Direct Energy ! !

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Jason from Ottawa

1 review Stittsville, ON Joined 2014/04/30

10/10

Hot Water Heater Install

Water Filtration & Purification review in Stittsville

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/30/2014

I just recently had my water heater replaced. The technicians involved in this replacement were professional and went the extra mile to make sure my floor did not get damage and when they left there was no mess whatsoever left for me to cleanup. Extremely pleased with the quality of service i received.

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Kelly

2 reviews Toronto, ON Joined 2014/04/29

10/10

HVAC Service

Heating & Air Conditioning review in Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/29/2014

I was without hot water and heat after the ice storm in Toronto. The Direct Energy team solved the problem within 24 hours. I'm certain it has been a busy and challenging time servicing customers in Toronto, so I really appreciate the prompt effort to restore my hot water and heat.

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Michael from Toronto

4 reviews Toronto, ON Joined 2014/04/29

10/10

Hvac Install

Heating & Air Conditioning review in Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/29/2014

Very impressed at the very high level of service and care that was shown by all of the Direct Energy sales and service people I dealt with. I was pleasantly surprised, and will be pleased to refer Direct Energy to friends that are in the market for a heating solution.

Job Price

Approximate cost of services:: $12,600.00

0 of 1 people found this review helpful.

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