An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
On Tuesday Enbridge cut off the gas supply to my furnace after detecting a gas leak from the gas shut off valve. I contacted Direct Energy Tuesday afternoon and stressed that fast service for me was as priority as the nights are still very cold. The woman I spoke to told me that you would come Wednesday between 8 and 12 o'clock to replace the valve and restore the gas supply. No one came. After 12 o'clock I called the same number at Direct Energy and the very helpful representative whose name was Thomas said there was no record of my contacting Direct Energy since my appointment for furnace cleaning in November and told me someone would come between 1 and 5 o'clock. A very competent, courteous technician appeared as promised and all was well. What happened to the record of my first call???
- Approximate cost of services:
- $0.00