Contex Roofing Company Inc. No Longer In Business

We’ve used Contex Roofing before and I’ve been happy with their personal touch, and quick response. When I called to speak with Arnold, the owner, it was nice the way he remembered who I was. We’ve used Contex Roofing before, and they’ve done a good job in the past. Most recently I called because I thought that my flat roof was leaking and they came to check it out. It turned out the problem was actually not a leak, but just a crack in the ceiling, so they identified the problem and pointed me in the right direction. Thanks, once again, Arnold. I appreciated your help.

I had a leak in my vacation house in toronto and was referred by a friend who had a great experience with Contex Roofing. Arnold Getz was friendly, professional, and had our roof complete in one day. The crew was great, helpful and a joy to talk to. I will be recommending to all my friends and family to give Contex Roofing a call with their home improvement projects. Thanks Arnold!

Shingles come off and caused a leak into my bed room. Nails come out. 2 roofers who looked told us the work was badly done.. Do not use this company

Do not use this company! After reading reviews that have had complains that this company does not stand by their work, I must say I have also experienced this myself. A year after repairing a portion of the shingles on the roof for the second time, one row of shingles starting sliding off. Reviewing this with other roofing experts they have felt this was not due to wind, as they were sliding down, and only in one particular row. When we called Arnold from Contex Roofing to fix this after less than 12 months of the initial installation, he gave the same excuse heard from other customers that this was a "force of nature" that is not due to their workmanship. Strangely, none of the other neighbours had this issue. Trying to discuss this with Arnold in a civilized manner was also met with a condescending and impatient tone of voice.

Poor workmanship, Poor quality, Rude manners.

Zale was the gentleman who provided us with the estimate. He was very thorough, and walked us through our various options. In terms of cost, Contex was middle of the road, and I am happy with what I paid. Job was completed in one day. Cleanup was good. There was one minor detail (flashing) that was missed, and Contex dealt with that very efficiently.

We chose, based upon the company's recommendation, 25 year shingles which started to curl in the corners within five years. 12 years later we have to replace. Would never use this company again.

This was a small job but was important to me as the eaves leak were saturating my foundation and I had water seaping into the basement.

Once I got the sales person out he gave me quotes for new trough and repairs. We went wilh the repair option and scheduled a service call. The technician was late but he did show up - my time is important to me.

Dealing with their head office and payment proces were straight forward.

Contex came recommended from a builder, and I'd seen their work on other projects, so was pretty comfortable going with them.

Pre-sale was excellent: written contract with labelled pictures showing exactly what work was to be done. Price was reasonable, and time frames met my expectations.

After-sale ... not so good. Work was supposed to be completed within a month, and ended up taking nearly 5. Had to have them back a few times to correct colour of materials (despite contract photos being pretty clear), bad workmanship in one area, missed items and clean up of materials. Despite this, they were pretty quick to ask for payment.

I know that weather was somewhat of a factor, but that isn't the full story. Maybe I got a bad crew ... I'm not sure. Would I recommend them or hire them again? Probably not.

Owed a refund for an invoice correction. Calls and emails are left unanswered. The company seems very attentive before getting your money. But customer service is lacking once they have it.