Compass Home Services Inc.

I had a residential home air conditioner installed in 2010 from Compass Home Services. Their parent company is still operating at the same place as Compass Home Services. The Parent company vehicles would arrive when I phoned for service. I first seen Compass Home Services inside of a big box store (HD) in Pickering where they had a booth set up and advertising. I was enticed by the air conditioning brands slogan saying "nothing can stop a train." As my home needed a new air-conditioner as when I moved in the one existing was not working. Soon after the air-conditioner has been installed by compass home services it begin to freeze up. It continued to freeze up a few times every summer, even after I've called them numerous times to come to service and repair it. My purchase included a 10 year parts and labor warranty. Numerous technicians have come into my home over the last few years during the warranty term every summer and could not correct or solve the freezing issue, even the president himself Bob came to my home a few times to try to rectify the problem and was unsuccessful. I was charged for parts and labor even though there is a 10 year warranty on the product. I refused to pay for the last service call to Compass as I was upset because they could not rectify the ongoing issue. In October of that year that I refused I was sent a letter to my home from Bob the president of Compass saying that he refuses to provide me with service to my equipment at that residence and to find another HVAC company. In June of 2018 the equipment froze again! Earlier this month (June 2019) we had a hot day and I turned on the air-conditioner after a service has been performed and said it was OK, by the next afternoon and there was water everywhere in my laundry room where the air-conditioner is situated. It was deemed that the air-conditioner froze to the point that it caused damage to other components in the ventilation system. (I own a HI-VELOCITY unit) I had only ran the ac for under 24 hours and turned it on for the first time this season. I have attempted to reach out to compass home services and the manufacturer with no luck. The company called Compass Home Services is no longer in business however still operating as The parent company commercial customers. (located in the same building and with the same contact info). I have reached out to Bob the owner to try to come to a resolution and I was told by him that there is nothing that he could do for me as Compass Home Services is no longer in business. I find this very poor customer service. He did recommend contacting the manufacturer. After contacting the manufacturer they sent their certified contractor to my home to address the issues. It was officially deemed that the original installation was done incorrectly and the wrong components used which was the cause of my ongoing freezing issues. I was also charged for components not installed by Compass Home Services. I have since contacted Bob the President to let him know of the manufacturers findings.And yet to receive a response. As much as I prefer to support local and family operated businesses I recommend people do their research on them and consider to purchase or rent HVAC equipment and service from a large company/cooperation instead of contractors. I recommend to all people and companies looking to have anything with their HVAC either to be serviced or repaired or installed to not use this company or the parent company as it may not be installed correctly and you may end up in other problems and unnecessary charges. A common practice that HVAC contract companies do often is to change names to get rid of their existing problems from customers and clients and they operate under a new business name or shut down operations, this is a situation that I feel has happened to me. I have been left in the dark. Please do your research before hiring a contractor/company to install equipment in your home. Even if the contractor advertises in a box box store (HD) like Compass Home Services did. These contractors are often not reputable. One has to wonder why this company is no longer in business.

I spoke with Steve O'Hara and I thought he was a very gentle person but he got a bit annoyed when I was trying to get a better deal on the price. So the A/C price was not lowered at all so with the service installation.

The installation should have been good, but I saw that the unit is not seamless! Part of the side cover is not within the top cover, so there's protruding part of the cover.

Also the position of the unit is not at all right, the front side of the a/c is not facing where it should be, the street. Instead all the connections are all on the street side, anyone could have access and it so tempting if somebody wants to play with it. Chris said there's a bush beside it, which could have been easily cut. I was not happy at all thinking of the price I put myself into.

We contacted Compass through Home Depot call center. From the initial appointment with Steve, who was very knowledgeable and helpful with selecting a furnace to the installation team of Nick and Joel, who were awesome and left us with clear information and a clean work area. They were even patient with our nuisance doggy. Would recommend this team to everyone. Robert and Maria.

From Vikki in the office to Nick and Brad onsite, it was a very pleasant experience and I highly recommend this company. They also left the work area and surroundings spotless - bring on the summer!
Lisa (Bowmanville)

I had contacted Bob Steenson for a quote as I had worked with him in a professional capacity... I soon found out that his company was also the installers for Home Depot, so that worked out well. I went to Bob initially because of how he handled himself in my work place experience, and I am happy to say that it translated over to my current install of an AC unit from Home Depot. So far everything is good, and I am happy that I won't have to go through another summer like the this worrying about my 20 year old unit conking out. All in all, I am quite satisfied.

Compass Home services has been our "go to" service provider for more than 10 years. When it was time to replace our furnace and AC in June of 2015 we went to Compass. The Trane product and the Compass service technicians Blair and Josh are first class. President Bob Steenson is readily available to advise or help if required. We have now used our new system for both heating and cooling. Its perfect!

contacted Compass through Home Depot. Rick set up an appointment for which he arrived on time. As we needed ducting he took some measurements and made several suggestions on routing. He laid out three different options for us including equipment model numbers and prices which he left for us to consider - no pressure. He returned with Bob to review the duct work requirements. We decided on a package and proceeded. Blair and his crew arrived on time and the job was completed on time. Every day they cleaned up all the trash and left our house as clean or cleaner than when they arrived. Fantastic job, Have now tested both heating and A/C. works great. Would have no hesitation recommending Compass Home Services to anyone,.

I contracted Compass through the Home Depot. They were quick to get back to me and schedule an appointment. Steve helped me choose a unit - I trusted his opinion and was very satisfied that he recommended the right unit for me, not the most expensive one. The installers came on time and made sure that I was satisfied with the placement and the work. All in all working with Compass was hassle free!

The Compass team was punctual, professional and a pleasure to work with during our furnace and air conditioner install. From the consultant, Stephen, who worked with us to find the appropriate equipment and price to meet our needs, to the install team (led by Blair) everyone's priority was providing us the best customer service and quality Trane products. We would highly recommend Compass.

I have used Compass Home Services for all of my HVAC needs. This company is a breath of fresh air in comparison to the competition. I am the type to call multiple contractors, research and compare notes in order to make the most informed decision possible about my purchases. Compass wins hands down every time. Their staff is extremely knowledgeable, friendly and skilled. I am very pleased w/ the quality of work done by their installers and am happy w/ the value for the price. You can certainly go for the lowest bid w/ the competition but you will pay dearly in the end. Save yourself time and aggravation, you can't go wrong w/ Compass!