INCOMPETENT people at Commonwealth Appliance. WORST customer service I have ever experienced as well. The day they were supposed to come, they called to say that they were ordering parts instead. This was despite my detailed explanation on my initial order to KitchenAid, an extended call with service person when I booked the appointment, and waiting two weeks for the appointment. On the day the person finally showed up, he had no equipment or parts, and had no idea what he was doing. There was a subsequent appointment booked, but they did not show up, notwithstanding a call to say they would be attending at my home! This has now happened eight, yet EIGHT times. This company is part of the subcontractors used by KitchenAid, which is the only reason I put up with this unprofessional behaviour. Shockingly bad service, as well as incompetent service. KitchenAid should NOT use this company. If I could give less than zero, I would.