Caplan Appliances

They were very well informed. They were very knowledgeable about their products. The staff was very patient and very willing to discuss a price agreement with us that included the delivery charges. They delivered when they claimed they would. They are very easy to deal with. They return phone calls in a timely manner.

The Caplan's store had a good selection. The staff were well informed and were able to offer a lot of product information. In addition, the Miele centre was very well presented. The test kitchen was particularly well done.

We are undergoing a kitchen reno and needed 3 new appliances (fridge, dishwasher and microwave/fan). We got quotes from Caplan's and Tasco. Tasco beat Caplans on the Miele dishwasher by $200; as we were buying 3 appliances we went back to Caplans and asked if they would match the price on the identical d/w, they said no, if Tasco's has a better price, then go buy it at Tasco's. So we did, I suggest you do the same. We made the mistake of buying the other 2 appliances at Caplan's. The fridge has an incemaker and filtered water tap. Our contractor installed the water line using the fittings provided with the fridge, the water comes out so slowly it takes several minutes to fill a single glass. Wondering what the issue was with our new fridge, I called our salesperson at Caplan's (ed- name removed) to see if she could shed some light on the problem. That was eight days ago and I have yet to hear back. So much for after sales service. A few months ago we bought an unrelated appliance at Sears, all I can say is even Sears beat the service at Caplan's hands down. Don't get suckered into the idea this "family business" provides superior service. Use them for comparison and move along, buy from somewhere else. Wish we had, maybe then our $3000 fridge would be working properly....

After doing the obligatory shopping around and visiting different showrooms, we found Caplans to have the best combination of competitive prices and good service. Nancy at Caplans was quite helpful and we are (knock on wood) pleased with our purchases (it's been just under 6 months) with no issues.

We have bought appliances from Caplan's twice now. We were recommended by my dentist. They have the best prices and staff out there. Someone is always willing to answer any question you have, even Mrs Caplan herself. We just love this store and will always return. Mike

hello I Picked up a gas stove at caplan in toronto and I must say they have great service
They are deffinatly worth the visit if your looking for some applainces they offer great selection and are very helpful
they can answer all your question and are very competitive in thier pricing.

We used Caplan's for our appliance purchase while renovating our kitchen. From being shown around the showroom (with a young newborn in tow) and given practical advice by the salesperson to the delivery this company has been fantastic.
Our appliances arrived without a hitch and a phone call prior to arrival was made by Caplan's- very handy.
All in all excellent service, we would use them again and highly recommend this company.
No one could come close to touching their prices!

We purchased 4 Kitchen Aid appliances (fridge, stove, dishwasher, microwave) for our new home. Caplan's prices beat anything else on the market by well over $1500. Their service was very knowledgeable and friendly. Even more impressive, when our house was delayed they held the appliances for free for another 8 months. We reccomend them to everyone we know!

We were looking for some new appliances for our house which is currently being built. I've been shopping online for quotes, comparing prices at various department stores, big box stores and various appliance specific stores.

Debbie from Caplan's provided us with a quote that other stores were unable or reluctant to match. We almost used the quote to buy our appliances at a department store, but then the staff at the department store gave us a hard time and we decided to go visit with Debbie.

Debbie showed us all of the appliances that we were quoted on, demonstrated the functionality and went through the different specifications. We told her about items we were looking for and she was able to provide something better and cheaper than we had priced out.

On top of that, we settled on a price that was over $1,000 less than what she had initially quoted us due to some in-store promotions and based on stock that they had on hand.

Needless to say, our experience was great and we'd recommend this to all of our friends and family.

delivery was not at the arranged time. considering how much the appliances cost I was surprised that we were charged for delivery which did not arrive at the prearranged time, which we were attempting to co-ordinate with the installers. This was very frustrating. We like to support local, independent businesses having experienced superior service from most but this business was an exception to this. The service at Caplan's was dismissive and not very helpful. Overall not the greatest for service which is unfortunate because the products this store sells are exceptional.