We’ve purchased appliances from Caplan’s previously and never had any issues.
This time we had good sales help from Jeff to narrow down our selection and purchased a washer and dryer.
The project went south with the delivery crew, who roughly manhandled the machines up the steps with little apparent care. The machines were to be delivered to the basement through the window opening, (at grade), which had been described to Caplan’s at the time of sale. The crew decided there was no way they would do that. They would not move anything “over their heads”. The sill on the inside is at only 49”. They were considerably taller. If we could get them in ourselves, they would gladly return to complete the install and charge us for the privilege. The machines were abandoned, exposed at the side of the house without even leaving the new hoses for us to do the hook-up. Thanks to Jeff who personally delivered the missing hoses.
A second attempt for the following day using a different crew resulted in a no-show, with no courtesy call to confirm one way or another if he would be there at all.
On the 3rd day, we did it all ourselves with no difficulty. Not a huge deal, but shouldn’t have had to think about it at all.
Just beware that not all of their crews will earn some of the glowing reports seen here. Be prepared to do it yourself.