We bought a KitchenAid fridge from Caplan's about 20 months ago. The salesperson was pleasant and helpful but we had our 8th service visit for the fridge today. On top of the unreliability, we can not store much food in the fridge becaue it freezes up. It is a total lemon and Caplan's will not back what they sell. We purchased an extended warranty for this fridge which means Caplan's just refers us to the warranty company. I would expect years of trouble-free operation from a fridge. Bottom line, Caplan's do not stand behind their products. Do yourself a favour and buy from a big box store who will do returns.