Caplan Appliances

Appliance Retailers
1111 Weston Rd Toronto ON M6N 3S3
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68%

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Reviews for Caplan Appliances

Average customer rating:
6.9 10 (88 reviews)

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Robert in Toronto
Robert in Toronto
1 review Toronto, ON
5/10

Washer and Dryer

We’ve purchased appliances from Caplan’s previously and never had any issues.
This time we had good sales help from Jeff to narrow down our selection and purchased a washer and dryer.
The project went south with the delivery crew, who roughly manhandled the machines up the steps with little apparent care. The machines were to be delivered to the basement through the window opening, (at grade), which had been described to Caplan’s at the time of sale. The crew decided there was no way they would do that. They would not move anything “over their heads”. The sill on the inside is at only 49”. They were considerably taller. If we could get them in ourselves, they would gladly return to complete the install and charge us for the privilege. The machines were abandoned, exposed at the side of the house without even leaving the new hoses for us to do the hook-up. Thanks to Jeff who personally delivered the missing hoses.
A second attempt for the following day using a different crew resulted in a no-show, with no courtesy call to confirm one way or another if he would be there at all.
On the 3rd day, we did it all ourselves with no difficulty. Not a huge deal, but shouldn’t have had to think about it at all.
Just beware that not all of their crews will earn some of the glowing reports seen here. Be prepared to do it yourself.

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Ann in Norwich
Ann in Norwich
0 reviews Port Dover, ON
0/10

Dryer is a dud!

This was the only place I could find to review Gorenje. Caplan has nothing to do with my complaint. Bought a compact washer dryer set; regret it. The dryer is frustrating: balls up sheets so you have to manually unfold to get the inside drying. Without doing this, 90 minutes won’t completely dry one set of sheets. The washing machine has such specific programming modes that you cannot just press in water temperature, spin speed and let it go. One program lets it spin top speed with cold water wash but takes 1 hr 26 minutes! If not at top spin cycle you either spin separately or take even long to dry. Should have read reviews before purchasing.

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Matthew in Trenton
Matthew in Trenton
0 reviews Quinte West, ON
0/10

Pathetic.

I purchased a wine fridge that broke down. To tell the whole story would take pages, but suffice it to say that it has been 6 months of back and forth with Caplan's and the manufacturer and I still don't have a working fridge. The manufacturer discontinued the product and issued a credit, such that I have been asked to purchase a new unit at full cost including profit for both the manufacturer (Avantgarde) and Caplan's. Does that seem a little unsavoury??? Now no one is returning my calls. I know we are in a pandemic, but they are working and you would think this would be a priority given how badly it has been botched. Steer clear!!!

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Private User
Private User
Private User reviews Toronto, ON
0/10

A nightmare experience

We had a nightmare experience with this company. I am commenting about their delivery service. They broke something extremely expensive in our home, and the delivery guys were absolutely careless. They also did not arrive in the schedule window of time they told us. I would never do business with this company ever again. Avoid at all costs. It was a nightmare.

0 of 1 people found this review helpful.
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cbarton281 in WATERLOO
cbarton281 in WATERLOO
1 review Toronto, ON
0/10

Refrigerator from hell from Caplan's

We bought a KitchenAid fridge from Caplan's about 20 months ago.  The salesperson was pleasant and helpful but we had our 8th service visit for the fridge today.  On top of the unreliability, we can not store much food in the fridge becaue it freezes up.   It is a total lemon and Caplan's will not back what they sell.  We purchased an extended warranty for this fridge which means Caplan's just refers us to the warranty company.  I would expect years of trouble-free operation from a fridge.  Bottom line, Caplan's do not stand behind their products.  Do yourself a favour and buy from a big box store who will do returns. 

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Sara M in York
Sara M in York
1 review Toronto, ON
10/10

Happy customer

I was so well treated today by three levels of Caplan staff - the delivery person Matt - the sales person Andrei and upper management - a crucial item was never delivered to my client's renovation - it was a potentially awkward situation since I signed the part was received - I wasn't paying attention as it was not - I feel so good that without much fanfare the missing product was redeemed and my client was honored as well as my word

I definitely recommend Caplan's

Thank you!

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Jay in Toronto, Ontario
Jay in Toronto, Ontario
8 reviews Toronto, ON

First Review

7/10

Mixed feelings but I'd still buy from Caplans again

I've got mixed feelings but I'd still buy from Caplans again. I bought a range that ended up needing to be returned to the manufacturer. Dealing with the store-level rep was useless but once we were put in touch with the sales manager the matter was resolved. It took months to wrap up all the admin/ logistics but we ended up with a product that I'm very happy with. Overall I feel like management at Caplans care about their customers and about the reputation of the company. The best thing a consumer can do is lots of research before visiting the store and don't purchase on the first visit.

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Private User
Private User
Private User reviews Toronto, ON
0/10

Absolutely the worst after purchase customer service around. Shocking

We purchased a suite of high end appliances from Caplans, including a wolf stove and a miele fridge. The fridge arrived without all of its components. Shockingly, 8 months after delivery, Stephanie the customer service agent still has not contacted Miele to resolve this, despite the manager assuring it would be done many months ago. Our dryer and washer have broken three times in the past 8 months, leaving us (with three kids) without laundry. Each repair has taken weeks and multiple tech visits (including wasted hours waiting for them) to resolve. We were assured by Steve, the manager, that they would be replaced should it happen again.. Sure enough, it happened again and Steve left for holiday (without informing us or resolving the issue), while Stephanie, whose job it is to deal with this, is rude and incompetent in equal measure and no one else is able to assist apparently. Please don't be fooled by the nice showroom and selection and the helpful sales staff. Once you put your money here you will not be assisted or valued. It took them many phone calls to even enter our actual address in their system (the result is techs and deliveries have repeatedly been sent to our previous address. Just shocking).

1 of 1 people found this review helpful.
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bushraabidi in Markham
bushraabidi in Markham
2 reviews Toronto, ON
10/10

Appliances

I would take this opportunity to thank you very much for the beautiful appliances. It was quite a struggle for my husband and I to find the proper company for our new custom home Kitchen. Being a first time custom home builder it wasn’t easy for us. However, after meeting with Thomas we were amazed to see his professional attitude and knowledge. You can easily trust CAPLAN for the experience,quality, price and professionalism. After our delivery we had a small dent at the pedestal of our dryer, LG refused to exchange it but Caplan took the responsibility of changing at their own expense. We really appreciate their customer service. They are very customer oriented I will give them 5 STARS for everything.They are excellent with customers to respond and meet their needs, requirements and expectations.
We will recommend you to anyone, and we truly appreciate your service
Bushra & Ather

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Melissa from Toronto ON
Melissa from Toronto ON
3 reviews Toronto, ON
10/10

Gorenje Washer & Dryer

I'm revising review as the company rectified issue! Thank you Caplans!

I contacted Caplans to purchase a new washer and dryer for my condo. At first the process was going well. I spoke with Paul and he was able to get the machines to me that same weekend. When the machines arrived the delivery guys were pleasant. When it was time to connect them they couldn’t because my plug was burnt. I had to contact an electrician to change the plug ( that wasn’t the problem ) the problem was I mentioned that the machines had to be the same components as the original machines because I’m in a condo and only have certain wiring because when the electrician showed up he couldn’t connect the machines...So the next week they had the delivery guys come pick up the old machines and bring new ones with the same components. At this point I was actually still pleased with the service I was getting. It wasn’t until I needed to hire a plumber to connect the washing machines because it was leaking ( brand new and leaking ) So I had the plumber stack the machines but he was questioning how secure the machines would be because they needed to be stacked. So at this point I’ve paid for the machines, had to hire an electrician, and a plumber to connect the machines. However Caplans charge $85 for a delivery / installation fee. When I attempted to use the washing machine it was working fine up until it began to spin and the dryer completely moved making the washing machine bang loudly. I had to stop the cycle. I contacted Paul from Caplans and he said that he has never heard of this happening because the machines come with suction cups...no help there. So I contacted another appliance company and they told me the machine should have come with a stacking kit. So now ANOTHER company needs to come and stack the machines correctly. Overall, I needed an electrician, a plumber, and an appliance company to use the machines that Caplans ( with over 70 years in the business ) couldn’t help me with! Almost $4000 to use machines...don’t use this company! The pic attached is the machines that shifted. I’m still waiting for the appliance company to correctly stack them!

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More about Caplan Appliances

Well-known appliance retailer serving the GTA. We carry all the top brands from KitchenAid, Jenn-Air, Whirlpool, Bosch, Dacor, Viking, Miele, Sub Zero and Wolf. Caplan's has been a family business for over 70 years. When you're here, don't forget to visit our Clearance Outlet to find exceptional deals!
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