Bradshaw Plumbing & Heating Inc

We have used Bradshaw plumbing for small plumbing jobs in the past and they were great. I would definitely recommend them for that.

HOWEVER, for reno jobs, buyer beware! Check every minute detail before signing anything because they do not stand behind their installation!

First: Read the review of 0/10 from 12/20/2016 titled "Leaking Pipe In Shower Stall + Quote To Re-Do Shower Stall" as that was our experience with the sales person EXACTLY -- no need to write the exact same details.

When we decided to do a bathroom reno and we saw such great reviews on-line we decided to go through Bradshaw even though they were substantially more expensive than any other quotes. Our first quote from Bradshaw was for $16,000, which was NOT a full gut, it included a piece of linoleum to cover the current floor tiles because removing them would be difficult because they were properly installed, as well as a laminate counter so we are not talking high end finishings.

In the end we decided not to re-do the shower (went with another company for that), didn't replace the floor, didn't replace the toilet, just did the sink & counter (again, not high end) and shower fixtures but that still cost $8000. We agreed to it but really, we felt ripped-off in the end.

The products arrived for both the cabinet and counter as damaged. The installer only told me this AFTER I noticed the issue. He was checking to see if it could be fixed or if they would have to be sent back for a new counter AFTER dis-assembling my current set-up. Thankfully they determined a way to fix the counter by removing a strip of the laminate that was damaged and glueing on a new piece. Ah, okay...

It took 2 days to install, plus a follow-up visit to replace the damaged part of the cabinet.

In the end it looked fine. BUT a matter of months later and the caulking around the sink was all deteriorating. We called Bradshaw and caulking isn't covered (even though the sales associate we discussed everything with originally had said if we had any issues just call them -- right!). So we had to either leave it looking like crap or fix it ourselves or hire someone to fix it. I have never had this issue with caulking before. When it was installed I had mentioned to the installer that it was such a small amount of caulking applied and he said everyone else applies too much and this is all you need. Right (see photo supplied).

We then noticed that where the laminate strip was removed and glued on that the installers cut was not precise leaving a small gap so water can get in under the laminate. Again, not Bradshaw's issue as we signed off on the installation.

2 years after the installation, we now are experiencing water hammer on the faucet they installed, which means we now have to replace it ourselves. Obviously not as high quality a product as we were lead to believe.

Will never use them for a reno again!

Check everything, and I mean everything with a fine-tooth comb before giving final payment. Get everything in writing! and if there is anything you are not happy with get it fixed immediately before paying as they do not stand behind their installations.

Working with old plumbing is challenging. As a Do It Yourselfer, it can be frustrating. After a courtesy call with Bradshaw Plumbing, what I thought would be a hopeless job became possible! I avoid the need to replace an old tub faucet shower set by going to Bradshaw. I needed an old pull knob shower diverter and they had it. When I called to explain the problem, I was met with a courteous knowledgeable lady on the phone. She offered many suggestions and told me to bring the old part in (see first picture). She even covered tips on what to do to avoid potential issues. Meeting her and staff at store did not disappoint. So courteous and helpful. Installed replacement part and the old faucets works without any issue (second picture). Price was excellent too. Can't be any happier! I plan to come back for bigger projects.

Needed a replacement toilet for powder room. Did a lot of research but wanted to actually sit on different toilets to see how they would feel and test the heights. Checked Lowes, Rona, Home Depot and Bath Emporium but the stores only had one or two on the floor with the exception of Bath Emporium which had a few more. Luckily I came across Bradshaw Plumbing and called them. Spoke to Karen who was very helpful and knowledgeable so was encouraged to go to their showroom. Karen was busy so her colleague Tim offered to help until Karen was free. I got to try several toilets and ended up buying one of the toilets on my shortlist. They were friendly, professional and I would highly recommend them.

Driving along the 401 when a Bradshaw Plumbing van totally cut me off. After cutting me off, he hammered his brakes, as to try and cause an accident. After the incident I watched the van weave in and out of lanes without even the courtesy of a signal. I have never had work done by this company, but based on this drivers disregard for commuters, I would not recommend this company. They must not care about safety at all. (401 Salem rd 06/30/18)

This is the first time I have dealt with this company and an totally pleased with the work performed. My taps had been leaking for a long time and were totally corroded. I wondered how they would ever get them removed. The plumber, Todd arrived. He was courteous, efficient and was able to get the job done with no mess left behind! I will definitely use this company again if needed.

I have used Bradshaw plumbing 3 or 4 times and have always been very very satisfied with their work and professionalism. I have had a new water tank installed, a water pipe leak fixed, and now a job on the heating side, They did a wonderful job installing the furnace and air conditioner, cleaned up nicely, and everything is s working fine. I won’t hesitate to use them again in the future.

I have used Bradshaw Plumbing & Heating in the past.
Over the weekend our bathroom sink would not drain, I called Bradshaw first thing Monday morning.
The person answering my call was friendly and helpful. I was told a plumber would be to the house in an hour.
Pat arrived exactly an hour later and found the cause of the blockage right away. He also made a few adjustments to the pipes, the work was done in less than an hour.
I would recommend Bradshaw to anyone, ask for Pat who is a professional who knows his trade. It was a pleasure to have Pat work in our house.

Initially the service was ok, but then discovered after the fact that we had no heat because the guy did not bleed my hydronic heating system properly. Upon calling the plumber back, he was very rude on the phone and refused to come back out saying it was something I did. Called the company who then said that it's now a warranty issue and I should call some other #. Called the heating guys who said the guy who did the job was incompetent since bleeding the system PROPERLY was simple. I would NOT recommend this company. (this is my first ever negative review)

The staff were knowledgeable, courteous, and very professional. The installation went well and we were kept abreast of what was happening at each step. Great experience and would highly recommended this company and their fantastic staff to anyone with any plumbing needs.

The staff was very helpful helping me repair my toilet. Friendly staff and a beautiful store. Made sure I had the correct part and explained how to do the repair.