Lucas,

We're sorry to hear that your experience did not live up to the expectations we set for our clients to receive. We'd like to ask if you could kindly connect with our general mailbox with further information pertaining to your file and any outstanding items you have relating to your renovation, as the information listed is not sufficient in locating your customer file.

We apologize for the difficulties you experienced, as this is in no way acceptable or our standards of service.

Kindly connect with us through info@brockwindows.com, and we will work towards a rectification plan. Your satisfaction is incredibly important to our team and we look forward to resolving this alongside you.

All the best,
Steavi Potter
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1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Mr. P,

We apologize for the delays you've experienced in resolving the outstanding items you've mentioned within your review.

Your replacement product has been ordered and the Brock Service Department will be connecting with you once a conclusive estimated date of arrival is received from our manufacturers.

Our team will be sure to communicate dates with you for rectification.

We understand, wholeheartedly, the investment of both time and money and the value that both of those items have. Your satisfaction is incredibly important to our team, and we will work alongside you to ensure your experience is brought back up the the standards we hold ourselves to.

As mentioned within the companies Better Business Bureau response, we ask that you communicate to our team through the channels provided.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Hi, Lila!

Thank you for contributing feedback to our HomeStars listing. Feedback, regardless of when you decide to voice it, is always appreciated by our team. We're pleased to hear that you had an exceptional experience with Stefan, and his overall craftsmanship was apparent from the get-go.

Although a minor hiccup arose following your installation, it's reassuring to hear that the rectification process was quick and seamless.

We look forward to the opportunity of working with you again, and would like to extend yet another thank you for choosing Brock.

Kind regards,
Brock Doors & Windows Ltd.

Hi there,

Thank you for the lovely 10-star feedback! We're thrilled to hear of your overall satisfaction with your recent home renovation project. We appreciate you entrusting us with your homes window, patio and entry door requirements. We know that Angelyka, Steve, Dave & Kirk will all be equally appreciative of your kind comments regarding their shared commitment for an excellent customer experience.

Thank you for the recommendation of our products and services.

Kind regards,
Brock Doors & Windows Ltd.

Hi there,

Thank you for the 10-star review & for choosing Brock Doors and Windows as your supplier of choice. We appreciate your recommendation of our products and services and are glad to see that everything from consultation to completion went harmoniously.

Kind regards,
Brock Doors & Windows Ltd.

Hi, Alpa!

Thank you for the outstanding feedback. We're thrilled to see you've joined our list of satisfied clients. We appreciate your trust in our company & are happy to hear that your quotation was reasonably priced and that your new bedroom window is performing as it should. Come the Summer months, you'll notice the effects of your highly efficient North Star window replacement.

We will be sure to let your representative, Arthur, know of your contentment with his service.

All the very best,
Brock Doors & Windows Ltd.

Hi, Daren!

Thank you for choosing Brock for your 10-window replacement project. We're thrilled to see that your experience from consultation, to installation & beyond went exceptionally well. We appreciate your trust in our team & are grateful to have had the opportunity to work with you and your home.

Kind regards,
Brock Doors & Windows Ltd.

Hi, Eric!

Thank you for the 10-star feedback. We're glad your experience was exceptional from beginning to completion and that your neighbours and on-lookers alike are all appreciating your home's newfound curb appeal. Your recommendation is appreciated by our team immensely.

Kind regards,
Brock Doors & Windows Ltd.

Hi, Marty!

Thank you for choosing Brock as your supplier of choice for your recent second floor additions window requirements. We appreciate your kind comments & are thrilled to hear that the entirety of the process went seamlessly. The continuity of your business with us is appreciated by our team immensely.

Kindest regards,
Brock Doors & Windows Ltd.

Hi Kate,

Thank you for contributing this feedback to our HomeStars listing. We'd like to first extend an apology for the differentiating experiences you had from last year versus present. We have notified the team regarding your recent experience, as consistency is an incredibly important attribute for any business and we'd never desire for the process to change in a negative light.

We appreciate you making us aware, your satisfaction is important to us and we'll use this feedback to better our products and services throughout the organization.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.