Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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91%

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Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 6 timesBest of 2020winner 6 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2647 reviews)

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Lucas in Markham
Lucas in Markham
6 reviews Markham, ON
2/10

Sales OK, Installation OK, Poor Post-Sale Support, Non-Existent Customer Support...

Pre-sales was great, sales person was friendly. Ordered a nice door and window unit with expensive finishings, probably over paid, but I liked the sales person.

Upon delivery, wrong parts were delivered - the specific finishings I asked for were not installed on the door. Unfortunately I noticed this after my old door and windows were taken down. Brock was not able to deliver on what I wanted - the parts were not available with my specific combination. It took months of negotiations and involvement with the BBB before it was resolved.

Since then, the product has since failed multiple times due to defects. I have had multiple service calls, problem is that each time it takes 3 to 6 months to get a replacement. Not only that, their supplier routine screws up orders - wrong parts, defective parts, etc. Also, service department is hard to reach, does not call back, takes weeks of phoning to get a status update. I've had to call service 3 or 4 times - so yes, I've spent years dealing with Brock...

Brock looks good up front, but Brock ultimately fails to deliver.

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Company Response

Lucas,

We're sorry to hear that your experience did not live up to the expectations we set for our clients to receive. We'd like to ask if you could kindly connect with our general mailbox with further information pertaining to your file and any outstanding items you have relating to your renovation, as the information listed is not sufficient in locating your customer file.

We apologize for the difficulties you experienced, as this is in no way acceptable or our standards of service.

Kindly connect with us through info@brockwindows.com, and we will work towards a rectification plan. Your satisfaction is incredibly important to our team and we look forward to resolving this alongside you.

All the best,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Mississauga, ON
3/10

Pre-sale and installation was ok... went downhill from there!

Salesperson was friendly. We got our windows replaced in September 2020. The installation people were good. 1 window was not the right and the frame around one of the windows (shaped/cathedral) was not correct.

2 different service guys came since (over the past 4 months). The wrong parts were sent every time.

Since then, NOTHING. We haven't been able to speak to anyone. They have poor (or non-existent) Customer Service. We still have an unfinished room with the frame missing and the incorrect window, which looks so odd. We have since put a claim through Better Business Bureau.

We are so disappointed. Windows aren't cheap so we were hoping for a better experience than this.

1 of 1 people found this review helpful.
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Company Response

Mr. P,

We apologize for the delays you've experienced in resolving the outstanding items you've mentioned within your review.

Your replacement product has been ordered and the Brock Service Department will be connecting with you once a conclusive estimated date of arrival is received from our manufacturers.

Our team will be sure to communicate dates with you for rectification.

We understand, wholeheartedly, the investment of both time and money and the value that both of those items have. Your satisfaction is incredibly important to our team, and we will work alongside you to ensure your experience is brought back up the the standards we hold ourselves to.

As mentioned within the companies Better Business Bureau response, we ask that you communicate to our team through the channels provided.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

Lila - Toronto
Lila - Toronto
0 reviews Toronto, ON
8/10

Windows and doors

I'm a little late in providing this review but better late than never. We ordered all new windows and doors for our house and from start to finish the employees were knowledgeable and answered all our questions. The installation done by Stefan and his crew was done in a professional manner and they definitely knew their trades. There was a little problem with one of the doors after installation but they were called and very quickly arrived to remedy the problem. Overall the experience was an 8 out of 10. I have another set of windows coming and look forward to interacting with Stefan again.

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Company Response

Hi, Lila!

Thank you for contributing feedback to our HomeStars listing. Feedback, regardless of when you decide to voice it, is always appreciated by our team. We're pleased to hear that you had an exceptional experience with Stefan, and his overall craftsmanship was apparent from the get-go.

Although a minor hiccup arose following your installation, it's reassuring to hear that the rectification process was quick and seamless.

We look forward to the opportunity of working with you again, and would like to extend yet another thank you for choosing Brock.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Barrie, ON
10/10

New windows, patio and front door

I'm extremely happy with the experience I had with Brock Doors and Windows. Every person I dealt with was great. Rob was knowledgeable, extremely helpful and patient through the sales process. Angelica was amazing while trying to schedule an install during difficult Covid-19 times. Steve helped me understand what the install would entail. Dave and Kirk installed the products. They were in my home for 2 1/2 days and had to work around myself and two teenage boys while we all worked and learned from home. They were great. I would highly recommend this company to do your windows. You won't be disappointed.

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Company Response

Hi there,

Thank you for the lovely 10-star feedback! We're thrilled to hear of your overall satisfaction with your recent home renovation project. We appreciate you entrusting us with your homes window, patio and entry door requirements. We know that Angelyka, Steve, Dave & Kirk will all be equally appreciative of your kind comments regarding their shared commitment for an excellent customer experience.

Thank you for the recommendation of our products and services.

Kind regards,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Toronto, ON
10/10

Full House Windows (20+ Windows)

Great team that worked efficiently and effectively to get the job done. Would highly recommend Brock again. Very polite staff that will work with the customer to help them reach their end goal.

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Company Response

Hi there,

Thank you for the 10-star review & for choosing Brock Doors and Windows as your supplier of choice. We appreciate your recommendation of our products and services and are glad to see that everything from consultation to completion went harmoniously.

Kind regards,
Brock Doors & Windows Ltd.

Alpa in Toronto
Alpa in Toronto
0 reviews Toronto, ON
10/10

Great Bedroom Window Upgrade

My bedroom window needed an upgrade badly. I researched reviews and found Brock to be right up in the list. I thought it would cost me a lot but actually they gave a very reasonable quote. Their installation was professional and we are very happy and warm as the bedroom doesn't feel freezing any more. Hopefully it will stay cooler in the summer as well. Their sales rep Arthur was a wonderful guy to deal with and he made things easy for us.

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Company Response

Hi, Alpa!

Thank you for the outstanding feedback. We're thrilled to see you've joined our list of satisfied clients. We appreciate your trust in our company & are happy to hear that your quotation was reasonably priced and that your new bedroom window is performing as it should. Come the Summer months, you'll notice the effects of your highly efficient North Star window replacement.

We will be sure to let your representative, Arthur, know of your contentment with his service.

All the very best,
Brock Doors & Windows Ltd.

Daren in Ajax
Daren in Ajax
0 reviews Oakville, ON
10/10

Awesome quote and installation

Brock installed 10 windows this season. Fabulous service from quote to installation. Appreciated the professionalism and care for our home even with the added challenges from COVID-19. Thanks Brock for a fabulous job.

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Company Response

Hi, Daren!

Thank you for choosing Brock for your 10-window replacement project. We're thrilled to see that your experience from consultation, to installation & beyond went exceptionally well. We appreciate your trust in our team & are grateful to have had the opportunity to work with you and your home.

Kind regards,
Brock Doors & Windows Ltd.

Eric in Toronto
Eric in Toronto
1 review Toronto, ON
10/10

Beautiful windows and patio door

Great service! Quality work and excellent communication from the office. A very professional experience. Highly recommended! All my neighbours love my windows and patio door. People came and took picture of my house

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Company Response

Hi, Eric!

Thank you for the 10-star feedback. We're glad your experience was exceptional from beginning to completion and that your neighbours and on-lookers alike are all appreciating your home's newfound curb appeal. Your recommendation is appreciated by our team immensely.

Kind regards,
Brock Doors & Windows Ltd.

Marty
Marty
1 review Collingwood, ON
10/10

Casement windows

We ordered8 large casement windows for our second floor addition. The process from having a Brock rep come for exact measurements, to finalizing a time line to having the windows installed went very smoothly. The installers were excellent and the entire site, inside and out, was totally clean when they left. This is the second time we have used Brock and we would go back to them again.

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Company Response

Hi, Marty!

Thank you for choosing Brock as your supplier of choice for your recent second floor additions window requirements. We appreciate your kind comments & are thrilled to hear that the entirety of the process went seamlessly. The continuity of your business with us is appreciated by our team immensely.

Kindest regards,
Brock Doors & Windows Ltd.

Kate in Toronto
Kate in Toronto
0 reviews , ON
6/10

Replacing all windows in old farmhouse/ patio door

Dealing with Justin was amazing. It was in 2019 and he walked us through the project with ease. We wanted to keep the integrity of the old house and Brock did so with no issues.
A year later...we needed a patio door and another window....used Brock but felt the customer service was lacking. Justin was not our contact. We had to follow up constantly...if price wasn’t favourable would have used another company.

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Company Response

Hi Kate,

Thank you for contributing this feedback to our HomeStars listing. We'd like to first extend an apology for the differentiating experiences you had from last year versus present. We have notified the team regarding your recent experience, as consistency is an incredibly important attribute for any business and we'd never desire for the process to change in a negative light.

We appreciate you making us aware, your satisfaction is important to us and we'll use this feedback to better our products and services throughout the organization.

Kind regards,
Steavi Potter
info@brockwindows.com
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.