Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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91%

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Reviews by rating (past 12 months)
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Best of 2020 winner 6 timesBest of 2020winner 6 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2647 reviews)

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Tim in Toronto
Tim in Toronto
0 reviews Barrie, ON
10/10

New windows

Brock windows did a fabulous job on our windows. We are a repeat customer. They made the process easy and we were very comfortable with dealing with them. Would recommend to anyone!!!

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Company Response

Hi, Tim!

Thank you for the 10-star feedback. We're happy to hear of your satisfaction with your newly installed windows, as well as the outcome of your previous project. Your recommendation is appreciated immensely, thank you again.

Kind regards,
Brock Doors & Windows Ltd.

J MacDonald
J MacDonald
0 reviews Mississauga, ON
10/10

New Patio Door

A few years back we used Brock Windows to replace our house windows but we did not do our patio door. This year it was time to update it to match and we are very happy with the customer service from the sales rep Brian, scheduler and the installers. The quality of the North Star patio door has been excellent and we have immediately noticed how much warmer our kitchen has been as the weather has gotten colder.

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Company Response

Hi, Mrs. MacDonald!

Thank you for being a returning Brock customer. We're happy to hear that the service you received from each member of our team was exceptional & your new patio door has made a difference in the overall heating/cooling efficiency of your kitchen.

We appreciate your kind and courteous comments regarding your experiences.

All the best,
Brock Doors & Windows Ltd.

Vanessa Francone
Vanessa Francone
1 review Mississauga, ON
9/10

Professional & Personable

The team at Brock has been more than helpful over the years. Our salesman was Tony and he was professional and personable. Last month was the third time we used the company with our last 3 windows installed, and now our whole house is Brock windows. The technicians were polite and showed up on time - always communicating where they were in the process. There was a minor mixup with the windows they brought, but they corrected the mistake right away. As for the windows, there are no more drafts in the house - very good quality.

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Company Response

Hi, Vanessa!

Thank you for the kind feedback. Your continued trust and selection of our company means a great deal to us. We're pleased to have been your supplier of choice over the years and are equally thrilled to see your windows have lived up to their expectations of energy efficiency.

We know the enhanced curb appeal and overall quality of the windows will continue to please for many more years to come.

Kind regards,
Brock Doors & Windows Ltd.

jenhan in etobicoke
jenhan in etobicoke
1 review Toronto, ON
10/10

Great job, Brock

As we have much faith in Brock from doing business before, we went ahead and had them do our current project. I find they are reliable, good with follow-up when I have any concerns and reasonably priced. The staff were all polite and accommodating even going the extra mile to assist me.

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Company Response

Hi, Jen!

Thank you for choosing Brock for all your homes window & door needs. We appreciate your trust in our company and are thrilled to hear we've been a reliable, communicative & reasonable organization to deal with. We hope to have the opportunity to work with you again on any future home transformations.

Kind regards,
Brock Doors & Windows Ltd.

hans
hans
0 reviews Brampton, ON
10/10

replacing a builders window

cottage promised my wife that I would replace any of the original windows with the best from Brock I think we might be doing business for some years to come.

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Company Response

Hi, Hans!

Thank you for being a tried-and-true Brock customer. We truly appreciate your business over the years and are thrilled to be your supplier of choice for your window replacement needs.

We look forward to working with you again!

All the best,
Brock Doors & Windows Ltd.

Mark
Mark
0 reviews Mississauga, ON
10/10

Returning customer, impressed and satisfied again

I had 3 companies quote me to replace my patio door, all three were reputable and well known companies. Understandably different technologies were at different price point. Brock’s offer was the best fit for my situation. I had Brock replace my garage door several years ago and their price was competitive, even better than some lesser known companies. I was impressed then and I was satisfied again this time around.

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Company Response

Hi, Mark!

Thank you for choosing Brock for your recent patio door & past home renovation projects. We're glad our offerings differed from those you also received quotations from and was a perfect fit for your individual situation.

We appreciate your trust in our company, as well as this feedback regarding your experiences with our team.

Kind regards,
Brock Doors & Windows Ltd.

Vern in Ottawa
Vern in Ottawa
0 reviews Mississauga, ON
10/10

New windows and doors in Mississauga

We had Brock windows installed in our bedrooms about 4 years back. Called the sales rep who visited and measured all windows and doors on the main level. Went to the showroom to pick out our fancy front door with glass and metal inlay. Windows matched the bedroom windows designs. Total changed 8 windows including a very large living room bay window, patio door and front door. All Northstar triple glazed windows. Good installation crew. Very happy with the look and feel. Took about 3 months from placing the order to install which seems reasonable given the Covid situation and the door was unique. Love the look of the windows and doors - neighbors complemented the look too.

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Company Response

Hi, Vern!

Thank you for extending this feedback onto us. We appreciate your trust in our company over the years and are thrilled to see that your expectations have been exceeded time and time again. We know you'll continue to admire your newly installed windows & doors for many years ahead.

Kind regards,
Brock Doors & Windows Ltd.

Carm
Carm
0 reviews Brampton, ON
8/10

New windows instalation

Great workmanship. They guys showed up on time, were professional and cleaned up nicely. Makes a big difference on the look and the efficiency of the windows are awesome. Last year they changed all my basement windows and this year 2 of the upstairs one. Next year next project . !

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Company Response

Hi, Carm!

Thank you for providing your feedback on our HomeStars listing. We're happy to hear your experience was nothing short of exceptional. Enhanced curb appeal and increased energy efficiency are the perfect combination for any home improvement project. We appreciate your trust in our company & look forward to working with you again!

Kind regards,
Brock Doors & Windows Ltd.

wendy in Toronto
wendy in Toronto
1 review Brampton, ON
0/10

Terrible customer service...no one will even call us back after large home install

Long story short, Brock did a large install for us (42 windows) in May of 2020..since then we have had several issues and can't even get a call back from them..once they have your money they disappear! So much for warranty...there isn't one! My husband put up a review expressing this and they sent us an email right away that they would contact us asap..that was 3 months ago..again..no action, no callback..nothing..worst customer service we have had from any company..ever. We highly suggest you go somewhere else for window needs!!!

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Company Response

Wendy,

We would like to extend an apology if your experience did not live up to your desired expectations. It is incredibly important to us that your expectations are not only met, but exceeded and we are disappointed to see this was not the case for your home renovation project.

A member of our team will be connecting with you to better understand the outstanding items you've mentioned within your review.

We look forward to collectively resolving your concerns, and would like to again apologize for the troubles you've incurred.

Kind regards,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Keith
Keith
1 review Whitby, ON
10/10

Superb in warranty and quality

In 2017 I got Brook Doors and Windows to do the back and side windows of the house. The patio door too. Got a free upgrade to triple pane windows and enjoyed an additional discount for getting about 10 windows done. The North Star windows and doors they install are superb in warranty and quality. You get what you pay for and I wouldn't settle for any other brand.
This year, 2020, we got an oversized arch window and few other old windows replaced in the front of the house and again couldn't be happier. Looks great, and the noise of the neighbors car is eliminated. So now the entire house has been completed. Best investment I'v put into the house!

1 of 1 people found this review helpful.
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Company Response

Hi, Keith!

Thank you for the lovely feedback & incredibly kind comments. It's encouraging for us to hear your overall contentment with the quality of products you've received. Investing in your home is one of the most rewarding experiences a homeowner can have, making subtle improvements that not only increase the value of your investment, but your comfort as well.

Not only do they add increased curb appeal that we all dream about, the high-performance energy saving qualities make it a real win-win investment.

All the best,
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
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