Brock Doors And Windows

Windows & Doors Installation & Service
278 Orenda Road Brampton ON L6T 4X6
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91%

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Best of 2020 winner 6 timesBest of 2020winner 6 times
Giving Back Award winner 2 timesGiving Back Awardwinner 2 times

Reviews for Brock Doors And Windows

Average customer rating:
9.2 10 (2647 reviews)

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Robert in Toronto
Robert in Toronto
0 reviews Toronto, ON
10/10

Bedroom windows, bathroom window and front door

We had Brock door and window install 2 bedroom windows, bathroom and our front door. We have used Brock before and this time as always it was a stress-free experience. Brock is very professional and the installers were excellent. I would recommend Brock for your windows and doors!

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Company Response

Robert, thank you for the 10-star feedback!

We are so happy to hear that your experience was stress-free from beginning to completion, we're also grateful to be your window and door supplier of choice. We appreciate your recommendation of our products are services.

Kind regards,
Brock Doors & Windows Ltd.

brandon.kimmel in Toronto
brandon.kimmel in Toronto
2 reviews Toronto, ON
10/10

Patio Door & Basement Window

Absolutely THRILLED with my new patio door. Honestly they were the only company out of so many others that had the solution to make the door fit so perfectly. They then did my basement window very professionally and quickly.
Thank you so much.

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Company Response

Hi, Brandon!

We're extremely happy to see your overall satisfaction with your patio door & basement window improvement project. It's our collective duty to ensure your satisfaction with the process and outcome, it's reassuring for us to be in receipt of this feedback regarding your professional, quick and seamlessly completed renovation.

All the best,
Brock Doors & Windows Ltd.

Enigma in Toronto
Enigma in Toronto
1 review Brampton, ON
10/10

Professional install of patio doors

My patio doors were installed in a quick and efficient manner. The installer was polite and cleaned up after himself. There was no damage to my interior trims, walls or paint. My doors are beautiful loved the final product!

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Company Response

Hi there, Enigma!

Thank you for entrusting our team with your patio door replacement project. It's excellent to hear that your installation experience went seamlessly from beginning to completion. We appreciate your feedback regarding your installation, as well as your satisfaction with the final product.

Kindest regards,
Brock Doors & Windows Ltd.

nsm1975
nsm1975
0 reviews Oshawa, ON
10/10

Custom Window Order

I purchased 3 custom windows to install ourselves. Patrick was professional and got back to me with a quote right away. He placed the order in a timely manner and it came in when expected. We are happy with our purchase. Thanks Brock Doors and Windows!

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Company Response

Hi there,

Thank you for choosing Brock for your 3-window supply-only project. It's wonderful to hear of your exceptional experience with Patrick and his speedy customer service. We hope to have the opportunity of being your supplier of choice for any future DIY projects, and are thrilled to see your contentment.

Kind regards,
Brock Doors & Windows Ltd.

terri longaphie
terri longaphie
0 reviews Angus, ON
4/10

basement windows and front door

Had 3 windows installed and was very pleased with the installation. We also ordered a front entrance door and we were told at the last minute there was some kind of issue with it and that they would get back to us regarding the new date of installation, but we have not heard back from them. Very disappointed with customer service not returning our calls.

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Company Response

Hi Teri,

We appreciate you bringing this to our attention. We have advised the Project Coordinator assigned to your renovation project and she has advised that you've been made aware of unforeseeable delays surrounding your entry door system.

We do apologize immensely for the inconvenience this poses and an updated installation date will be communicated alongside you once an estimated date of arrival is obtained from the manufacturer.

Thank you for your understanding.

Kind regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Diane in Hamilton
Diane in Hamilton
0 reviews Oshawa, ON
5/10

Window Won't Open

I like my new windows, especially the front room bow window. It'd like it even better if I could OPEN it. The latch was put behind the shutter frame!!!
What good is that?

1 of 1 people found this review helpful.
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Company Response

Hi Diane,

Thank you for bringing your concern to our attention. We would appreciate if you could connect with our team so we can further look into your comments and work towards a rectification plan.

Please see the below contact information for our Customer Care team.

Kind regards,
Steavi Potter
-
T: 1-800-449-3808
E: info@brockwindows.com
Brock Doors & Windows Ltd.

Amanda
Amanda
1 review Mississauga, ON
1/10

Brutal Customer Service

This was our second time using Brock. First used them in 2010 and it was an amazing experience. 9 years later and they are a much different company (purchased windows in January 2019, install June 2019 and final completion wasn't until October 2019). We had some issues with install and the customer service was atrocious. They couldn't care less about you or keeping your business. We reached out to the Director of Operations who never replied and more recently the General Manager who took no ownership for the lack of customer service. Find yourself another company who values their customers and prides themselves on quality.

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Company Response

Amanda,

We'd like to extend an apology if your experience was anything less than favourable. We desire for each project to go seamlessly from the very beginning to completion. We're sorry to hear that your second experience did not live up to these expectations.

Your business is incredibly important to our organization and our commitment to provide the best possible experience has not changed, we're only working on making it better and can only do so through constructive comments such as yours.

We understand that a home renovation is an extremely personal experience that is built on trust, communication and transparency. We're sorry if you felt any of these items were overlooked.

If you have any questions, concerns or general comments; please do not hesitate to connect with us through the below contact details.

Kind regards,
Steavi Potter
-
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

Jonathan in Toronto
Jonathan in Toronto
1 review Toronto, ON
10/10

Supply only

Brock windows and doors were excellent. I made a supply only order, I checked out other companies and even a few big box stores. Brock windows was able to take my measurements and make a custom window. It was even less money then the standard sizes other stores were offering.
turn around time was only 3 weeks. I drove to the nearest location and loaded in my truck.
for me to be able to slowly replace 1 window at a time doing it at my own pace will save me thousands.

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Company Response

Hi, Jonathan!

Thank you for choosing Brock for your supply-only window replacement project. We're thrilled to hear that our supply-only specialists provided an exceptionally seamless, cost effective and speedy alternative for your home improvements.

We appreciate your feedback and look forward to working with you again.

Kind regards,
Brock Doors & Windows Ltd.

Kyla
Kyla
2 reviews Brampton, ON
10/10

House renovation

We bought a fixer upper a few years ago and have been slowly chipping away at the renovations. We recently ordered all the windows for the basement through Brock and was quite pleased with the service. My husband is a contractor so we provided the dimensions to them and was quickly given a quote. We did shop around and found that Brock gave us a better deal, I believe they had a promo on at the time. We picked the windows up from the Brampton location and they were made exactly to our measurements. Would highly recommend Brock to friends and family.

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Company Response

Hi, Kyla!

Thank you for entrusting us with your fixer-uppers recent window requirements. We're thrilled to hear that your supply-only experience went exceptionally well and all your expectations were met throughout.

We hope to have the privilege of being your supplier of choice into the future, your recommendation is immensely appreciated by our team.

All the best,
Brock Doors & Windows Ltd.

Private User
Private User
Private User reviews Brampton, ON
0/10

Accounting Dept spoiled what was an excellent experience.

I ordered new windows and they were installed ahead of schedule. The Installers were professional if a little lax when it came to mask wearing.
Everything was fine with the install except one small issue with one window. No big deal. I used a Credit Card for the original $2,000 deposit. 6 weeks later I paid for the completed job with my Line of Credit ($5700). They had for some unacceptable reason retained my original MC info and wrongly charged that account. OK mistakes happen. I called immediately (Nov 12) and left several messages. No response. Called again the next day and no response. Later that day Brock's Service Dept called me to arrange an appt to fix the problem window and I asked them to transfer me to the Accounting Dept. After explaining the issue the gentleman I spoke to assured me the issue would be fixed immediately and he would confirm by email. It is now Nov 17 and nothing has been fixed. I am overdrawn on a MC I use for small expenses, have been charged an overdraft fee of $29 and probably had a notice sent to the credit bureau. All because of a mistake that shouldn't have happened and once notified should have been fixed immediately. I am very unhappy.

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Company Response

Hello Mr. L,

We would like to again extend a sincere apology for the misunderstanding that occurred relating to your method of payment. We understand that you've been in communication with a member of our Finance Department, and that the refund has been issued to your MasterCard. We're very sorry for the undue stress this has caused you and look forward to you seeing this reflect in your account within your financial institution's designated processing time.

Kind regards,
Steavi Potter
1-800-449-3808
info@brockwindows.com
Brock Doors & Windows Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brock Doors And Windows

Windows and Doors

Brock Doors & Windows Ltd. has a solid reputation for quality and craftsmanship in the home renovation industry. One of the first to bring vinyl windows to Ontario homeowners, Brock has always recognized that improved technology and quality materials can maximize your home’s heating and cooling efficiency.

Sales and Installation of Windows, Entrance Doors, Patio Doors & Hardware. Our Manufacturer, North Star Vinyl Windows, carries 100% Canadian Windows and Doors.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Entrance Doors, Patio Doors
SERVICES
Sales & Installation of Windows & Doors
BRANDS
North Star Vinyl Windows
STYLES
Casements, awnings, single & double hung tilts, single & double sliders, bay windows, bow windows, picture windows, etc.
SPECIALITIES
Windows & Doors
WEBSITE
http://www.brockwindows.com
YEAR ESTABLISHED
1990
NUMBER OF EMPLOYEES
100
RETURN POLICY
Unknown
PAYMENT METHOD
Cash, Interac, Cheque, Visa, MasterCard, Financing (TD/Enbridge/Snap Financial/Wells Fargo)
LICENSES
Metro Licences
MEMBERSHIPS
SAWDAC, BBB, BILD, Renomark, Window Wise
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.