Terrible company to deal with especially since they were acquired and fired all the staff. I have not had a resolution to a defective window installation despite repeated attempts to resolve this issue for the past YEAR. The window is paid in full. The window leaks with water pooling on the inside ledge. Save yourself aggravation. I do not recommend Brock. I will have to go to Better Business Bureau to get this resolved.
- Approximate cost of services:
- $5,000.00
- Company Response
Wendy, we're sorry to hear your experience did not live up to the expectations we set for ourselves. If your concern is still outstanding, kindly submit a claim through our website by visiting brockwindows.com/warranty-coverage.
We are committed to resolving this with you and we apologize for the inconveniences you've faced.